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Difficulty with Operation
If you think there is a problem with your MFC, make a copy first. If the copy looks good, the problem
is probably not your MFC. Check the chart below and follow the troubleshooting tips.
DIFFICULTY
Printing or Receiving Faxes
Condensed Print and
Horizontal Streaks / Top and
Bottom of Sentences Are Cut
Off
Poor Quality Print
Smudged Stain on the top
centre of the printed page.
Printing Too Dark or Too
Light
Printing Appears Dirty or Ink
Seems to Run
White Lines in Text or
Graphics
Stains Appear on the Reverse
Side or at the Bottom of the
Page
Vertical Black Lines When
Receiving
Received colour fax prints
only in B & W.
If your copy looks good, you probably had a bad connection, with
interference on the phone line.
Make sure the Printer Driver matches the type of paper you are
using (See The Quality/Colour Tab in Chapter 15.) If you are using
plain paper, try using recommended special paper. (See Brother
Paper in Chapter 23.) Don't handle the paper until the ink is dry.
Adjust the Vertical Alignment. (See Aligning Ink Cartridges in this
Chapter.)
Press the purple paper thickness adjustment lever down. (See Load
paper in the paper cassette in Preparation and Simple Use Guide.)
Make sure your ink cartridges are fresh and within their expiry
dates.
Cartridge expiry dates are printed on the package. Make sure the
Printer Driver matches the type of paper you are using (See The
Quality/Colour Tab in Chapter 15.) Try using recommended
special paper (See Brother Paper in Chapter 23.) The
recommended environment for your MFC is between 15 °C to 30
°C.
Make sure you are using the recommended paper (See Brother
Paper in Chapter 23.)
Don't handle the paper until the ink is dry. The recommended
environment for your MFC is between 15 °C to 30 °C.
Clean the print head (See Cleaning the Print Head in Chapter 21.)
Make sure the Printer Platen and Pick Up Roller are not dirty with
ink mist. (See Regular Maintenance in Chapter 21.)
The sender's scanner may be dirty. Ask the sender to make a copy
to see if the problem is with the sending machine. Try receiving
from another fax machine.
Replace the colour ink cartridges that are empty or nearly empty.
(See Replacing the Ink Cartridges in this Chapter.)
SUGGESTIONS
Troubleshooting and Maintenance
149
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