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21
Troubleshooting and Maintenance
Error Messages
As with any sophisticated office product, errors may sometimes occur. If this happens, your MFC
often identifies the problem and displays an error message. The table below explains the most
common error messages.
ERROR MESSAGE
CHECK PAPER
COMM.ERROR
CONNECTION FAIL You tried to poll a fax machine that is
COOLING DOWN
COVER OPEN
DISCONNECTED
DOCUMENT JAM
INK EMPTY XXXX
MACHINE ERROR
XX
MEDIA ERROR
MEMORY FULL
NEAR EMPTY
XXXX
NO FILE
CAUSE
MFC is out of paper.
Poor phone line quality caused
communication error.
not in Polled Waiting mode.
The print head has overheated.
Control panel cover or top cover is
not closed completely.
The other party or other party's fax
machine terminated the call.
Documents were not inserted or fed
properly, or document was longer
than 90cm.
One or more of the ink cartridges is
out of ink.
MFC has a mechanical problem
You inserted a media card that is
either bad or not formatted or there is
a problem with the media drive.
The data is too large for the MFC's
memory.
One or more of the ink cartridges is
running out of ink where XXXX
shows the colour.
The media card in the media drive
does not contain a .JPG file, or the
DPOF print file on the media card
selects a .JPG image that is not on the
Card.
ACTION
Add paper to cassette, or install
cassette properly then press Start.
Try the call again. If problem
continues, call Telephone
Company to check your phone
line.
Verify the other party's polling
setup.
Unplug the MFC and wait 30
minutes for it to cool.
Open, then close the covers.
Try to transmit, calling the other
party to see what happened or
receive again.
See Document Jam in this chapter.
Replace the ink cartridges. See
Replacing the Ink Cartridges in
this chapter.
Cut the power off. Then contact
your Brother dealer for service.
Remove the media card. (See
Walk-Up Photo Capture
Centre™(For MFC-840 only) in
Chapter 12.).
(See Memory Full Message in
Chapter 10.)
Order a new ink cartridge now.
(See PhotoCapture Centre™
Requirements in Chapter 12.)
Troubleshooting and Maintenance
145
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