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Understanding the Cisco Unified IP Phone 7962G and 7942G Components
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound
good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee
the performance of any headsets. However, a variety of headsets from leading headset manufacturers
have been reported to perform well with Cisco Unified IP Phones. See manufacturer's sites for details.
For information about wireless headsets that work in conjunction with the wireless headset remote
hookswitch control feature, go to the following URL:
1.
2.
If you want to search for a particular Technology Development Program partner, enter the partner's name
in the Enter Company Name box.
Connecting a Headset
To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of
the phone. Press the Headset button on the phone to place and answer calls using the headset.
You can use the wired headset with all of the features on the Cisco Unified IP Phone, including the
Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path
from the headset microphone.
The wireless headset remote hookswitch control feature allows you to use a wireless headset with the
Cisco Unified IP Phone. Refer to the wireless headset documentation for information about connecting
the headset and using the features.
Disabling a Headset
You can disable the headset by using Cisco Unified Communications Manager Administration. If you do
so, you also will disable the speakerphone.
To disable the headset from Cisco Unified Communications Manager Administration, choose Device >
Phone and locate the phone that you want to modify. In the Phone Configuration window for the phone,
check the Disable Speakerphone and Headset check box.
Enabling a Wireless Headset
By default, the wireless headset remote hookswitch control feature is disabled. You can enable it through
the Cisco Unified Communications Manager Administration application. To do so, choose Device >
Phone and locate the phone you want to modify. In the Phone Configuration window for the phone,
select Enable for the Headset Hookswitch Control option.
On the phone, you can verify that the feature is enabled by choosing Settings > Device Configuration
> Media Configuration, and verifying that the Headset Hookswitch Control setting displays Enabled.
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices that are shielded (screened) against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0
3-4
Choose IP Communications from the Enter Solution drop-down list box. The Select a Solution
Category drop-down list box displays.
Choose IP Phone Headsets to see a list of Technology Development Program partners.
Chapter 3
Setting Up the Cisco Unified IP Phone
http://www.cisco.com/pcgi-bin/ctdp/Search.pl
OL-15483-01
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Troubleshooting
