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An Overview of Your Phone

Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data
network that your computer uses, which allows you to place and receive phone calls, put calls on hold,
transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your phone can provide enhanced productivity features that
extend your call-handling capabilities. Depending on the configuration, your phone supports:
• Access to network data, XML applications, and web-based services.
• Online customizing of call features and services from your Cisco Unified CM User Options
web pages.
• A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

To identify buttons and hardware on your phone, refer to the following figures and table.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
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Summary of Contents for Cisco 7962G

  • Page 1: An Overview Of Your Phone

    Depending on the configuration, your phone supports: • Access to network data, XML applications, and web-based services. • Online customizing of call features and services from your Cisco Unified CM User Options web pages. • A comprehensive online help system that displays information on the phone screen.
  • Page 2 Cisco Unified IP Phone 7962G Cisco Unified IP Phone 7961G and 7961G-GE OL-22333-01...
  • Page 3 An Overview of Your Phone Cisco Unified IP Phone 7942G Cisco Unified IP Phone 7941G and 7941G-GE Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 4 Item Description For more information, see... Programmable Depending on configuration, Understanding Lines and • buttons programmable buttons provide access to: Calls, page 5 • Phone lines (line buttons) and Basic Call Handling, • intercom lines page 1 • Speed-dial numbers (speed-dial Speed Dialing, page 1 •...
  • Page 5: Understanding Lines And Calls

    Only one call can be active at any time; other calls are automatically placed on hold. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 6: Understanding Line And Call Icons

    Understanding Line and Call Icons Your phone displays icons to help you determine the call and line state. Icon Line or Call State Description On-hook line No call activity on this line. Off-hook line You are dialing a number or an outgoing call is ringing. Connected call You are connected to the other party.
  • Page 7: Understanding Phone Screen Features

    Wide mode depending on how your phone has been set up. A phone window in Wide mode spans the entire width of the phone screen. However, neither you nor your administrator can adjust the phone screen viewing mode. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 8: Cleaning The Phone Screen

    Cleaning the Phone Screen Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, because they can contaminate phone components and cause failures. When the phone is in power save mode, the touchscreen is blank and the Display button is not lit. When the phone is in this condition, you can clean the screen, as long as you know that the phone will remain asleep until after you finish cleaning.
  • Page 9: Accessing The Help System On Your Phone

    PickUp PickUp Conference Confrn Conference Conference List ConfList Conference List Do Not Disturb Do Not Disturb or Do Not Disturb End Call EndCall End Call Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 10: Understanding Sip And Sccp

    > Model Information > Call Control Protocol on your phone. Understanding Energy Savings Your phone supports the Cisco EnergyWise program. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy. Ten minutes before the scheduled sleep time, if the audible alert is enabled by your system administrator, you hear your ringtone play.
  • Page 11 (for example, your work hours or work days change), see your system administrator to have your phone reconfigured. For more information about EnergyWise and your phone, see your system administrator. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 12 OL-22333-01...

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