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Cisco 7942G Administration Manual

Unified ip phone for cisco unified communications manager 6.1(3)
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Download this manual See also: User Manual, Installation Manual
Cisco Unified IP Phone 7962G and 7942G
Administration Guide for Cisco Unified
Communications Manager 6.1(3)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-17679-01

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Summary of Contents for Cisco 7942G

  • Page 1 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-17679-01...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...

  • Page 3: Table Of Contents

    Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager 1-17 Installing Cisco Unified IP Phones 1-20 Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G 1-20 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 4 Audio Quality Subjective to the User Connecting a Headset Disabling a Headset Enabling a Wireless Headset Using External Devices with Your Cisco Unified IP Phone Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 5 QoS Configuration Menu 4-23 Network Configuration Menu 4-24 Security Configuration Menu 4-27 CTL File Screen 4-28 Trust List Menu 4-30 802.1X Authentication and Status 4-31 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 6 Call Statistics Screen 7-11 Monitoring the Cisco Unified IP Phone Remotely C H A P T E R Accessing the Web Page for a Phone Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 7 Resetting or Restoring the Cisco Unified IP Phone 9-13 Performing a Basic Reset 9-13 Performing a Factory Reset 9-14 Using the Quality Report Tool 9-14 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 8 A P P E N D I X Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts N D E X Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) viii OL-17679-01...

  • Page 9: Chapter 2 Preparing To Install The Cisco Unified Ip Phone On Your Network

    Describes how the Cisco Unified IP Phone interacts with Unified IP Phone on Your Network” other key IP telephony components, and provides an overview of the tasks required prior to installation. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 10: Related Documentation

    Open Source License Notices for the Cisco Unified IP Phones 7900 Series • Cisco Unified IP Phone 7962 Series Phone Guide • Cisco Unified IP Phone Features A–Z • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 11: Cisco Product Security Overview

    This document uses the following conventions. Convention Description boldface font Commands and keywords are in boldface. italic font Arguments for which you supply values are in italics. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 12 Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 13: Understanding The Cisco Unified Ip Phone 7962G And 7942G

    Overview of Configuring and Installing Cisco Unified IP Phones, page 1-17 • Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone might cause interference. For more information, refer to the manufacturer's documentation of the interfering device.

  • Page 14: Cisco Unified Ip Phone 7962G And 7942G Administration Guide For Cisco Unified Communications Manager 6

    Cisco Unified IP Phone 7942G. Figure 1-1 Cisco Unified IP Phone 7962G Figure 1-2 Cisco Unified IP Phone 7942G Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 15: Chapter 1 An Overview Of The Cisco Unified Ip Phone

    An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G The following table describes the buttons on the Cisco Unified IP Phone 7962G and 7942G. Programmable Depending on configuration, programmable buttons provide access to:...

  • Page 16: What Networking Protocols Are Used?

    Cisco Unified IP Phones use HTTP for the XML Protocol (HTTP) information and moving documents across services and for troubleshooting purposes. the Internet and the web. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 17 Protocol (RTP) real-time data, such as interactive voice send and receive real-time voice traffic from other and video, over data networks. phones and gateways. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 18: Understanding Interactions With Other Cisco Unified Ip Telephony Products

    UDP. Related Topics Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1 • Understanding the Phone Startup Process, page 2-7 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 19: What Features Are Supported On The Cisco Unified Ip Phone 7962G And 7942G?

    Chapter 4, “Configuring Settings on the Cisco Unified IP Phone.” The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-worker contact information directly from their IP phones.

  • Page 20: Understanding Security Features For Cisco Unified Ip Phones

    Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.

  • Page 21: Overview Of Supported Security Features

    Cisco Unified IP phones. The Cisco Unified IP Phone 7962G and 7942G use the Phone security profile, which defines whether the device is nonsecure, authenticated, or encrypted. For information on applying the security profile to the phone, refer to the Cisco Unified Communications Manager Security Guide.

  • Page 22: Overview Of Supported Security Features

    Note Most security features are available only if a certificate trust list (CTL) is installed on the phone. For more information about the CTL, refer to “Configuring the Cisco CTL Client” chapter in Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3)
  • Page 23 The CAPF can be configured to request certificates from customer-specified certificate authorities on behalf of the phone, or it can be configured to generate certificates locally. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 1-11 OL-17679-01...

  • Page 24: Understanding Security Profiles

    All Cisco Unified IP Phones that support Cisco Unified Communications Manager 6.0 use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted. For information about configuring the security profile and applying the profile to the phone, refer to Cisco Unified Communications Manager Security Guide.

  • Page 25: Establishing And Identifying Secure Conference Calls

    See Table 1-4 Table 1-5 for information about these interactions. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 1-13 OL-17679-01...

  • Page 26: Call Security Interactions And Restrictions

    MOH, the MOH does not play. Secure (encrypted) Join Encrypted or authenticated Secure conference bridge Conference remains secure (encrypted or authenticated) Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 1-14 OL-17679-01...

  • Page 27: Supporting 802.1X Authentication On Cisco Unified Ip Phones

    PC, which triggers the LAN switch to clear the authentication entry for the downstream PC. The Cisco Unified IP phones also contain an 802.1X supplicant, in addition to the EAPOL pass-through mechanism. This supplicant allows network administrators to control the connectivity of IP phones to the LAN switch ports.

  • Page 28: Security Restrictions

    Enabled—If you are using a switch that supports multi-domain authentication, you can enable – the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC.

  • Page 29: Manager

    IP telephony service. For information and a checklist for setting up and configuring a complete Cisco IP telephony network, refer to the “System Configuration Overview” chapter in Cisco Unified Communications Manager System Guide.
  • Page 30 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Configuration Step and Purpose For More Information...

  • Page 31: Installing Cisco Unified Ip Phones

    An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager (continued) Configuration Step and Purpose...

  • Page 32: Checklist For Installing The Cisco Unified Ip Phone 7962G And 7942G

    Cisco Unified IP Phone 7962G and 7942G. The list presents a suggested order to guide you through the phone installation. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.
  • Page 33 Website.” Ensures that users have adequate information to successfully use their Cisco Unified IP Phones. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 1-21 OL-17679-01...
  • Page 34 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 1-22 OL-17679-01...
  • Page 35 To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.

  • Page 36: Understanding How The Cisco Unified Ip Phone Interacts With The Vlan

    Security Features for Cisco Unified IP Phones” section on page 1-8. If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type Note drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...

  • Page 37: Providing Power To The Cisco Unified Ip Phone

    Providing Power to the Cisco Unified IP Phone The Cisco Unified IP Phone 7962G and 7942G can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.

  • Page 38: Power Guidelines

    External power—Provided The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone. through the Cisco Unified IP Functioning as a midspan device, the injector delivers inline power to the attached phone.

  • Page 39: Obtaining Additional Information About Power

    To ensure the privacy of a configuration file, you must configure it for encryption. For detailed information, refer to the “Configuring Encrypted Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 40 The phone is registering for the first time • If auto registration is not enabled and you did not add the phone to the Cisco Unified Communications Manager database, the phone does not attempt to register with Cisco Unified Communications Manager.

  • Page 41: Understanding The Phone Startup Process

    Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco Unified IP Phone 7962G and 7942G go through a standard startup process that is described in Table 2-3.

  • Page 42: Adding Phones To The Cisco Unified Communications Manager Database

    Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. These sections describe the methods: Adding Phones with Auto-Registration, page 2-9 •...

  • Page 43: Adding Phones With Auto-Registration

    Move auto-registered phones to new locations and assign them to different device pools without affecting their directory numbers. Note Cisco recommends you use auto-registration to add less than 100 phones to your network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT). See the “Adding Phones with BAT”...

  • Page 44: Adding Phones With Auto-Registration And Taps

    Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS to update MAC addresses and download pre-defined configurations for phones. Cisco recommends you use auto-registration and TAPS to add less than 100 phones to your network. To Note add more than 100 phones to your network, use the Bulk Administration Tool (BAT).

  • Page 45: Adding Phones With Cisco Unified Communications Manager Administration

    Using Cisco Unified IP Phones with Different Protocols The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control Protocol) or SIP (Session Initiation Protocol). You can convert a phone that is using one protocol for use with the other protocol.

  • Page 46: Converting A New Phone From Sccp To Sip

    Bulk Administration > Phones > Migrate Phones > SCCP to SIP. For detailed information, refer to Cisco Unified Communications Manager Bulk Administration Guide. Before deleting a SIP phone (that you want to convert to a SCCP phone) from the Cisco Unified Communications Manager database, copy all of the phone configuration information, so when you add the phone back to the database, you will have the configuration information readily available.

  • Page 47: Deploying A Phone In An Sccp And Sip Environment

    Step 3 Deploying a Phone in an SCCP and SIP Environment To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the Cisco Unified Communications Manager Auto-Registration parameter is SCCP, perform these general...
  • Page 48 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 2-14 OL-17679-01...

  • Page 49: Before You Begin

    C H A P T E R Setting Up the Cisco Unified IP Phone This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP telephony network: Before You Begin, page 3-1 •...

  • Page 50: Chapter 3 Setting Up The Cisco Unified Ip Phone

    The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager. Note If the Cisco Unified Communications Manager server is located in a different time zone than the phones, the phones will not display the correct local time.

  • Page 51: Understanding The Cisco Unified Ip Phone 7962G And 7942G Components

    #331 Understanding the Cisco Unified IP Phone 7962G and 7942G Components The Cisco Unified IP Phone 7962G and 7942G include these components on the phone or as accessories for the phone: Network and Access Ports, page 3-3 •...

  • Page 52: Handset

    The wideband-capable handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.

  • Page 53: Audio Quality Subjective To The User

    Connecting a Headset To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.

  • Page 54: Enabling A Wireless Headset

    Caution [89/336/EC]. Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 for a graphical representation of the connections. Before you install a phone, even if it is new, upgrade the phone to the current firmware image. Before...
  • Page 55 You can use either Cisco Unified IP Phone 7962G and Category 3/5/5e cabling 7942G. for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps connections. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 56 Verifying the Phone Startup Process, page 3-12 Configuring Startup Network Settings, page 3-13 • Configuring Security on the Cisco Unified IP Phone, page 3-14 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 57: Attaching A Cisco Unified Ip Phone Expansion Module

    “Modifying Phone Button Templates” section on page 5-16 for details. The Cisco Unified IP Phone Expansion Module is not supported on the Cisco Unified IP Phone 7942G Note You can attach one or more Cisco Unified IP Phone Expansion Modules to the Cisco Unified...

  • Page 58: Adjusting The Placement Of The Cisco Unified Ip Phone

    Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7962G and 7942G to a desktop by using a laptop cable lock. The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop.

  • Page 59: Mounting The Phone To The Wall

    Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall by using the footstand as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phone.) If you attach the Cisco Unified IP Phone to a wall by using the...

  • Page 60: Verifying The Phone Startup Process

    Adjustment plate—Raises and lowers phone vertically Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through the following steps. These buttons flash on and off in sequence: –...

  • Page 61: Configuring Startup Network Settings

    Cisco Unified IP Phone after installing the phone on the network: IP address • IP subnet mask • Default gateway IP address • TFTP server IP address • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 3-13 OL-17679-01...

  • Page 62: Configuring Security On The Cisco Unified Ip Phone

    If a Settings Menu password has been provisioned, SIP phones present an “Enter password” Note prompt after you enter **#. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 3-14 OL-17679-01...
  • Page 63 You can verify that an LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Yes. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-8 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 3-15 OL-17679-01...
  • Page 64 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 3-16 OL-17679-01...

  • Page 65: Configuration Menus On The Cisco Unified Ip Phone

    Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many configurable network and device settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone.

  • Page 66: Displaying A Configuration Menu

    Editing Values, page 4-3 • Overview of Options Configurable from a Phone, page 4-4 • Network Configuration Menu, page 4-5 • Device Configuration Menu, page 4-11 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 67: C H A P T E R 4 Configuring Settings On The Cisco Unified Ip Phone

    Press the << softkey if you make a mistake. This softkey deletes the character to the left of the • cursor. Press the Cancel softkey before pressing the Save softkey to discard any changes that you have • made. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 68: Overview Of Options Configurable From A Phone

    Configuring Settings on the Cisco Unified IP Phone Overview of Options Configurable from a Phone The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if Note necessary. For more information, see the “Resetting or Restoring the Cisco Unified IP Phone”...

  • Page 69: Network Configuration Menu

    For more information on the IPv4 address fields, refer Table 4-4. MAC Address Unique Media Access Control (MAC) address of the Display only—Cannot configure. phone. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 70: Network Configuration Menu

    PC Port Configuration option to the same setting. This ensures that the PC receives the full benefits of the network operating speed. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 71 Scroll to the PC VLAN option, press the Edit softkey, and then enter a new PC VLAN setting. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 72 IP address. Press the Validate softkey. Repeat Steps 3 and 4 as needed to assign backup routers. Press the Save softkey. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 73 Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the Save softkey. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 74 BOOTP Server Indicates whether the phone obtains its configuration Display only—Cannot configure. from a Bootstrap Protocol (BootP) server instead of from a DHCP server. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-10 OL-17679-01...

  • Page 75: Device Configuration Menu

    Configuration menu will show the Cisco Unified Communications Manager server IP address or name and one of the states shown in Table 4-4. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-11 OL-17679-01...

  • Page 76: Sip Configuration Menu (Sip Phones Only)

    The SIP Configuration menu contains these sub-menus: SIP General Configuration Menu, page 4-13 • Line Settings Menu (SIP Phones Only), page 4-14 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-12 OL-17679-01...

  • Page 77: Sip General Configuration Menu

    From Cisco Unified Communications Manager Administration, choose Device >  Device Settings > SIP Profile. Related Topics Displaying a Configuration Menu, page 4-2 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-13 OL-17679-01...

  • Page 78: Line Settings Menu (Sip Phones Only)

    Indicates whether anonymous call block is enabled From Cisco Unified Communications Manager Administration, choose Device >  (Yes) or disabled (No) for the phone. Device Settings > SIP Profile. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-14 OL-17679-01...

  • Page 79: Http Configuration Menu

    URL of the help text that appears on the From Cisco Unified Communications Manager phone. Administration, choose Device > Phone > Phone Configuration. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-15 OL-17679-01...

  • Page 80: Locale Configuration Menu

    Administration, choose Device > Phone > Phone information that supports the phone in a specific Configuration. location, including definitions of the tones and cadences used by the phone. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-16 OL-17679-01...

  • Page 81: Ntp Configuration Menu

    When this option is enabled, the phone shifts the call focus to the line with the most recent incoming call. Default: Disabled Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-17 OL-17679-01...
  • Page 82 Disabled—The value of the Wideband • Headset option in Cisco Unified Communications Manager Administration gets used (see Media Configuration Menu, page 4-19). Default: Enabled Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-18 OL-17679-01...

  • Page 83: Media Configuration Menu

    Locale basis in the xml file that defines tones. This xml file is usually named tones.xml or g3-tones.xml. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-19 OL-17679-01...
  • Page 84 If you allowed this option to be user Note controllable (in the Wideband Headset UI Control option), the user-configured value takes precedence. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-20 OL-17679-01...

  • Page 85: Ethernet Configuration Menu

    When forwarding delay is set to enabled, the • internal switch waits eight seconds before forwarding packets between the PC port and the switch port. Default is disabled. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-21 OL-17679-01...

  • Page 86: Security Configuration Menu

    Displays the security mode that is set for the Use Cisco Unified Communications Manager phone. Administration to modify. Logging Display For use by the Cisco Technical Assistance Center (TAC), if necessary. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-22 OL-17679-01...

  • Page 87: Qos Configuration Menu

    From Cisco Unified Communications Manager services. Administration, choose System > Enterprise Parameters. Related Topics Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-5 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-23 OL-17679-01...

  • Page 88: Network Configuration Menu

    If this feature is disabled, several call statistic values display as 0. For additional information, see the following sections: Call Statistics Screen, page 7-11 • Streaming Statistics, page 8-11 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-24 OL-17679-01...
  • Page 89 The current PC and switch port CDP Note values are shown on the Settings menu. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-25 OL-17679-01...
  • Page 90 Administration, choose force the phone to use a specific discovery Device > Phone > Phone Configuration protocol. Settings include: • Enabled—default • Disabled Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-26 OL-17679-01...

  • Page 91: Security Configuration Menu

    The phone also has a Security Configuration menu that you access from the Device menu. For Note information about the security options on that menu, see the “Security Configuration Menu” section on page 4-22. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-27 OL-17679-01...

  • Page 92: Ctl File Screen

    If a CTL file is installed on the phone, you can access the CTL File menu by pressing the Settings button and choosing Security Configuration > CTL File. To exit the CTL File menu, press the Exit softkey. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-28 OL-17679-01...
  • Page 93 To unlock the CTL file from the Security Configuration screen, follow these steps: Procedure Step 1 Press **# to unlock options on the Security Configuration menu. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-29 OL-17679-01...

  • Page 94: Trust List Menu

    CAPF used by the phone. Also displays a Cisco Unified Communications Manager Security certificate icon if a certificate is installed Guide. for this server. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-30 OL-17679-01...

  • Page 95: 802.1X Authentication And Status

    You can access the 802.1X Authentication settings by pressing the Settings button and choosing Security Configuration > 802.1X Authentication and Security Configuration > 802.1X Authentication Status. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-31 OL-17679-01...
  • Page 96 Realm—Indicates the user network domain, Display only—Cannot configure. always set as Network. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-32 OL-17679-01...
  • Page 97 Authenticating—Authentication in progress • Authenticated—Authentication successful or • implicit authentication due to timeouts Held—Authentication failed, waiting before • next attempt (approximately 60 seconds) Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-33 OL-17679-01...
  • Page 98 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 4-34 OL-17679-01...

  • Page 99: Telephony Features Available For The Cisco Unified Ip Phone

    Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information. For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7962G and 7942G Phone Guide. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A–Z.

  • Page 100: C H A P T E R 5 Configuring Features, Templates, Services, And Users

    For more information, refer to the Cisco functionality for call pickup, group call pickup, Unified Communications Manager Features and other group call pickup. and Services Guide, “Call Pickup Configuration” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 101 Cisco Unified Communications Manager • available. System Guide,”Cisco Unified IP Phones” chapter. • Cisco Unified Communications Features and Services Guide,”Call Back” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 102 Administration Guide, “Cisco Unified IP redirected number, and original dialed number. Phone Configuration” chapter. Cisco Unified Communications Manager • System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 103 For more information, refer to: the Cisco (CMC) specific client matter. Unified Communications Manager Features and Services Guide, “Client Matter Codes and (SCCP Phones only) Forced Authorization Codes” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 104 Allows a user to answer a call that is ringing on a For more information, refer to the Cisco particular directory number. Unified Communications Manager Features and Services Guide,”Custom Phone Rings” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 105 Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 106 Cisco Communications Manager System the next available directory number in the group Guide, “Understanding Route Plans” and directs the call to that phone. chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 107 This feature can also be enabled or “Device Profile Configuration Settings” Note • disabled for Extension Mobility. “Common Phone Profile Configuration • Settings” “Phone Configuration Settings” • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 108 Unified Communications Manager Features on the desktop phone and mobile phone. and Services Guide, “Mobile Connect and Mobile Voice Access” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 5-10 OL-17679-01...
  • Page 109 Cisco Unified IP Phone dials as soon as the Configuration” chapter. handset goes off hook. This can be useful for phones that are designated for calling emergency or “hotline” numbers. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 5-11 OL-17679-01...
  • Page 110 Features and Services Guide, “Quality Report Tool” chapter. Redial Allows users to call the most recently dialed phone Requires no configuration. number by pressing a button. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 5-12 OL-17679-01...
  • Page 111 Communications Manager System Guide, phone number with a coworker. “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 5-13 OL-17679-01...
  • Page 112 Direct Transfer does not initiate a consultation call and does not put the active call on hold. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 5-14 OL-17679-01...

  • Page 113: Configuring Corporate And Personal Directories

    Manager” chapter. Configuring Corporate and Personal Directories The Directories button on the Cisco Unified IP Phone 7962G and 7942G gives users access to several directories. These directories can include: Corporate Directory—Allows a user to look up phone numbers for co-workers.

  • Page 114: Configuring Corporate Directories

    Configuration chapters. After the LDAP directory configuration completes, users can use the Corporate Directory service on their Cisco Unified IP Phone 7962G and 7942G to look up users in the corporate directory. Configuring Personal Directory Personal Directory consists of the following features: •...

  • Page 115: Modifying A Phone Button Template For Personal Address Book Or Fast Dials

    The default Cisco Unified IP Phone 7962G template that ships with the phone uses buttons 1 and 2 for lines and assigns buttons 3 through 6 as speed dial. The default Cisco Unified IP Phone 7942G template that ships with the phone uses buttons 1 and 2 for lines.

  • Page 116: Configuring Softkey Templates

    Softkey Template field in the Cisco Unified Communications Manager Administration Phone Configuration page. Refer to Cisco Unified Communications Manager Administration Guide, Cisco Unified Communications Manager System Guide for more information. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 5-18 OL-17679-01...

  • Page 117: Setting Up Services

    Setting Up Services Setting Up Services The Services button on the Cisco Unified IP Phone 7962G and 7942G gives users access to Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the phone (refer to Cisco Unified IP Phone 7962G and 7942G Phone Guide for more information). These services comprise XML applications that enable the display of interactive content with text and graphics on the phone.

  • Page 118: Managing The User Options Web Pages

    Managing the User Options Web Pages From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 7962G and 7942G Phone Guide.
  • Page 119 Managing the User Options Web Pages Show Only Call Forward All—Only call forward all calls displays on the User Options web pages. • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 5-21 OL-17679-01...
  • Page 120 Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 5-22 OL-17679-01...

  • Page 121: Chapter 6 Customizing The Cisco Unified Ip Phone

    (CLI) “file” commands: • admin:file – file list* file view* – file search* – file get* – file dump* – file tail* – file delete* – Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 122: Creating Custom Phone Rings

    50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.

  • Page 123: Pcm File Requirements For Custom Ring Types

    “PCM File Requirements for Custom Ring Types” section on page 6-3. Upload the new PCM files that you created to the Cisco TFTP server for each Cisco Unified Step 2 Communications Manager in your cluster. For more information, see the “Software Upgrades” chapter in Cisco Unified Communications Operating System Administration Guide.

  • Page 124: List.xml File Format Requirements

    URL=”TFTP:Desktops/320x196x4/FullMoon.png”/> </CiscoIPPhoneImageList> The Cisco Unified IP Phone firmware includes a default background image. This image is not defined in the List.xml file. The default image is always the first image that appears in the Background Images menu on the phone.

  • Page 125: Configuring A Custom Background Image

    “PNG File Requirements for Custom Background Images” section on page 6-4. Upload the new PNG files that you created to the following subdirectory in the TFTP server for the Cisco Step 2 Unified Communications Manager: /Desktops/320x196x4 The file name and subdirectory parameters are case sensitive.

  • Page 126: Configuring Wideband Codec

    If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 7962G and 7942G) and if the far endpoint supports G.722, the call connects using the G.722 codec in place of G.711. This situation occurs regardless of whether the user has enabled a wideband headset or wideband handset, but if either the headset or handset is enabled, the user may notice greater audio sensitivity during the call.

  • Page 127: Chapter 7 Viewing Model Information, Status, And Statistics On The Cisco Unified Ip Phone

    Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menus on the Cisco Unified IP Phone 7962G and 7942G to view model information, status messages, and network statistics for the phone: •...

  • Page 128: Model Information Screen

    Firmware Versions—Displays the Firmware Versions screen, which shows information about the • firmware running on the phone. For more information, see the “Firmware Versions Screen” section on page 7-9. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 129: Status Messages Screen

    If you are using static IP addresses, check • configuration of the TFTP server. See the “Network Configuration Menu” section on page 4-5 for details on assigning a TFTP server. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 130 TFTP server or Cisco Unified Cisco Unified Communications Manager are Communications Manager. configured properly in DNS. Consider using IP addresses rather than host • names. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 131 Administration, make sure that the phone load file is specified in the phone configuration file. listed in TFTP File Management. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 132 4-5 section for details. If you are using DHCP, the DHCP server has not • provided a DNS server. Check the DHCP server configuration. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 133 CTL file. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 134: Network Statistics Screen

    Number of packets received by the phone Tx Frames Number of packets sent by the phone Rx Broadcasts Number of broadcast packets received by the phone Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 135: Firmware Versions Screen

    Press the Settings button. Step 1 Select Status. Step 2 Select Firmware Versions. Step 3 To exit the Firmware Version screen, press the Exit softkey. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 136: Expansion Module Status Screen

    Number of packets discarded due to invalid checksum information RX Invalid Message Number of packets that have been discarded because a message was invalid or unsupported Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 7-10 OL-17679-01...

  • Page 137: Call Statistics Screen

    G.729, G.728/iLBC, G.711 u-law, G.711 A-law, or Lin16k. Rcvr Size Size of voice packets, in milliseconds, in the receiving voice stream (RTP streaming audio). Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 7-11 OL-17679-01...
  • Page 138 G.711 gives 4.5 • G.722 gives 4.5 • G.728/iLBC gives 3.9 • • G.729 A/AB gives 3.8 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 7-12 OL-17679-01...
  • Page 139 Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 7-13 OL-17679-01...
  • Page 140 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 7-14 OL-17679-01...

  • Page 141: Monitoring The Cisco Unified Ip Phone Remotely

    C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...

  • Page 142: Accessing The Web Page For A Phone

    Status Messages—Displays up to the 10 most recent status messages that the phone has generated since it was last powered up. For more information, see the “Device Logs” section on page 8-11. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 143: Disabling And Enabling Web Page Access

    For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco Unified Communications Manager User Options web pages.

  • Page 144: Device Information

    Date obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs 1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this information.

  • Page 145: Network Configuration

    Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member. Admin. VLAN ID Auxiliary VLAN in which the phone is a member. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 146 HTTP client and provides responses from the non-local host to the phone HTTP client. Authentication URL URL that the phone uses to validate requests made to the phone web server. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 147 Displays the security mode that is set for the phone. Web Access Enabled Indicates whether web access is enabled (Yes) or disabled (No) for the phone. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 148 Settings include: • Unknown—default • High • Critical • LLDP Asset ID Identifies the asset ID assigned to the phone for inventory management. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 149: Network Statistics

    Total number of good packets received that are greater than 1522 bytes in size Rx longErr Total number of FCS error packets or Align error packets received that are greater than 1522 bytes in size Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 150: Network Statistics

    IP address of the neighbor device discovered by LLDP protocol. LLDP Neighbor Port Neighbor device port to which the phone is connected discovered by LLDP protocol. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 8-10 OL-17679-01...

  • Page 151: Device Logs

    Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.
  • Page 152 Severely Conceal Secs Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 8-12 OL-17679-01...
  • Page 153 “Monitoring the Voice Quality of Calls” section on page 9-15. The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses. Avg MOS LQK Average MOS LQK score observed for the entire voice stream.
  • Page 154 “Configuring Features, Templates, Services, and Users” chapter • “Call Statistics Screen” section on page 7-11 • “Monitoring the Voice Quality of Calls” section on page 9-15 • Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 8-14 OL-17679-01...

  • Page 155: Resolving Startup Problems

    Cleaning the Cisco Unified IP Phone, page 9-17 Resolving Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified Communications Manager, the phone should start up as described in the “Verifying the Phone Startup Process”...

  • Page 156: Symptom: The Cisco Unified Ip Phone Does Not Go Through Its Normal Startup Process

    Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process as described in “Verifying the Phone Startup Process” section on page 3-12 the LCD screen should display information.

  • Page 157: Manager

    Checking Network Connectivity If the network is down between the phone and the TFTP server or Cisco Unified Communications Manager, the phone cannot start up properly. Ensure that the network is currently running. Verifying TFTP Server Settings You can determine the IP address of the TFTP server used by the phone by pressing the Settings button on the phone, choosing Network Configuration, and scrolling to the TFTP Server 1 option.

  • Page 158: Verifying Dns Settings

    If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls will be affected. If the TFTP service is not running, many devices will not be able to start up successfully.

  • Page 159: Creating A New Configuration File

    Registering the Phone with Cisco Unified Communications Manager A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the phone has been added to the server or if auto-registration is enabled. Review the information and procedures in the “Adding Phones to the Cisco Unified Communications Manager Database”...

  • Page 160: Symptom: Cisco Unified Ip Phone Unable To Obtain Ip Address

    Verifying the Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example, check whether the particular port or switch to which the phone is connected is down and that the switch is not rebooting.

  • Page 161: Verifying Dhcp Settings

    Verifying the Voice VLAN Configuration If the Cisco Unified IP Phone appears to reset during heavy network usage (for example, following extensive web surfing on a computer connected to the same switch as the phone), it is likely that you do not have a voice VLAN configured.

  • Page 162: Checking Power Connection

    Use the same TFTP server used for other functioning Cisco Unified IP Phones. Step 3 On the Cisco Unified Communications Manager server, verify that the local host files have the correct Cisco Unified Communications Manager server name mapped to the correct IP address.

  • Page 163: General Troubleshooting Tips

    802.1X configuration menus and re-enter the shared secret. General Troubleshooting Tips Table 9-2 provides general troubleshooting information for the Cisco Unified IP Phone. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 164 See the “Call Statistics Screen” section on page 7-11 for information about displaying these statistics. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 9-10 OL-17679-01...
  • Page 165 If you are having problems getting CVTA to work, make sure that the PC Port Advantage (CVTA) is enabled, and that CDP is enabled on the PC port. Network Configuration Menu, page 4-5 for more information. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 9-11 OL-17679-01...

  • Page 166: General Troubleshooting Tips For The Cisco Unified Ip Phone Expansion Module

    Verify that all of the cable connections are correct. Expansion Module. Verify that you have power to the Cisco Unified IP Phone Expansion Module Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 9-12 OL-17679-01...

  • Page 167: Resetting Or Restoring The Cisco Unified Ip Phone

    • Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings. Table 9-4 describes the ways to perform a basic reset.

  • Page 168: Performing A Factory Reset

    Chapter 9 Troubleshooting and Maintenance Using the Quality Report Tool Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: • CTL file—Erased •...

  • Page 169: Monitoring The Voice Quality Of Calls

    Monitoring the Voice Quality of Calls You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey. This softkey is available only when the Cisco Unified IP Phone is in the Connected, Connected Conference, Connected Transfer, and/or OnHook states.

  • Page 170: Troubleshooting Tips

    Conceal Ratio changes should indicate greater than 3 percent frame loss. MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses. The following codecs provide these maximum MOS LQK scores under normal conditions with zero frame loss: G.711 gives 4.5...

  • Page 171: Where To Go For More Troubleshooting Information

    Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the phone and the LCD screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
  • Page 172 Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) 9-18 OL-17679-01...

  • Page 173: Appendix

    Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.

  • Page 174: Appendix A Providing Information To User Via A Website

    Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website.

  • Page 175: How Users Subscribe To Services And Configure Phone Features

    How Users Subscribe to Services and Configure Phone Features End users can perform a variety of activities by using the Cisco Unified Communications Manager User Options web pages. These activities include subscribing to services, setting up speed dial and call forwarding numbers, configuring ring settings, and creating a personal address book.

  • Page 176: How Users Configure Personal Directory Entries

    Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator (MWI) method. How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone.
  • Page 177 To configure Cisco Unified Communications Manager server information, click the Server button. Step 4 The Configure Cisco Unified CallManager Server Information window displays. Enter the IP address or host name and the port number of the Cisco Unified Communications Manager Step 5 server and click OK.
  • Page 178 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 179: Appendix

    “Advanced Call Handling—Using a Shared Line” Block external to external Supported Supported transfer Busy Lamp Field (BLF) Supported Supported “Advanced Call Handling—Using BLF to Determine a Line State” Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 180 Users do not interact with this feature directly. It is Integration (CTI) (such as Call Park, configured on Cisco Unified Communications Applications WMI) Manager Configurable Call Forward Supported Supported Display Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 181: A P P E N D I X B Feature Support By Protocol For Cisco Unified Ip Phone 7962G And 7942G

    Multilevel Precedence and Supported Not supported “Advanced Call Handling—Prioritizing Critical Preemption (MLPP) Calls” Multiple Calls per Line “An Overview of Your Phone—Understanding Appearance Lines vs. Calls” Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 182 Not supported Supported “Using Call Logs and Directories—Using Call Logs” Video Mode Supported Not supported Video Support Supported Not supported “Understanding Additional Configuration Options” Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 183 Cisco Unified IP Phone Expansion Module 7916 Expansion Module 7916 7962G only Phone Guide Cisco VT Advantage Supported Not supported Cisco VT Advantage User Guide Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 184 Appendix B Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 185: Appendix

    Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English (United States), you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster.

  • Page 186: A P P E N D I X C Supporting International Users

    Appendix C Supporting International Users Installing the Cisco Unified Communications Manager Locale Installer Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 187: Appendix

    As supported by the Ethernet Specification, it is assumed that the maximum cable length between each Cisco Unified IP Phone and the switch is 100 meters (330 feet). Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 188: Appendix D Technical Specification

    Access Port Connector Table D-3 describes the access port connector pinouts. Table D-3 Access Port Connector Pinouts Pin Number Function BI_DB+ BI_DB- BI_DA+ BI_DD+ Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 189 BI_DC- “BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data Note B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...
  • Page 190 Appendix D Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) OL-17679-01...

  • Page 191: I N D E X

    3-14, 4-2 auto-registration access port using configuring auxiliary VLAN connecting disabled 4-22 forwarding packets to 4-21, 8-8 purpose background image access to phone settings Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-1 OL-17679-01...
  • Page 192 Cisco Unified Communications Manager Assistant B-2, display, configuring call forward all Cisco Unified IP Phone Call Forward All Breakout Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-2 OL-17679-01...
  • Page 193 Configurable Call Forward Display device authentication 1-11 configurable call forward display 5-4, 5-6 Device Configuration menu configuration file displaying creating editing values encrypted 1-12 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-3 OL-17679-01...

  • Page 194: Device Information

    5-7, B-3 help DSCP For Call Control messages 4-23 DSCP For Configuration services 4-23 DSCP For Services settings 4-23 features configuring on phone, overview Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-4 OL-17679-01...
  • Page 195 XML service 4-16 headset button Idle URL 4-16 Headset Enabled 4-19 Idle URL Time 4-16 headset port ihold height, adjusting 3-10 iLBC codec 9-12 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-5 OL-17679-01...
  • Page 196 List.xml file 6-3, 6-4 Recording Tone Remote Volume 4-20 LLDP 4-26 Speaker Enabled 4-19 asset ID 4-27 Video Capability Enabled 4-19 PC port Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-6 OL-17679-01...
  • Page 197 CPPDP navigation button, description of DHCP Network Configuration menu HTTP about displaying RTCP editing values IPv4 options SCCP Alternate TFTP BOOTP Server 4-10 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-7 OL-17679-01...
  • Page 198 5-17 about 4-23 personal directories, configuring 5-16 options personal directory DSCP For Call Control 4-23 phone button templates 5-16 DSCP For Configuration 4-23 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-8 OL-17679-01...
  • Page 199 Security Mode 4-22 SDK compliance security profiles 1-12 secure conference select description 1-13, 5-13 Services establishing 1-13 services identifying 1-13 configuring for users 5-19 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-9 OL-17679-01...
  • Page 200 Manager auto answer loading stored phone image auto-pickup obtaining IP address barge 1-16, 5-3 obtaining power block external to external transfer Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-10 OL-17679-01...
  • Page 201 5-11 on hook call transfer 5-11 DNS settings other group pickup IP addressing and routing 5-11 Peer firmware sharing network connectivity 4-26, 9-11 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-11 OL-17679-01...
  • Page 202 8-2, 8-9 documentation for Network 8-2, 8-9 providing support to Network Configuration required information Network Configuration web page subscribing to services preventing access to Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-12 OL-17679-01...
  • Page 203 Stream 4 8-3, 8-11 Stream 5 8-3, 8-11 wideband codec wideband headset 4-20 option 4-18 user controllable 4-18 Wireless Headset Enabled 4-19 XmlDefault.cnf.xml Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-13 OL-17679-01...
  • Page 204 Index Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3) IN-14 OL-17679-01...

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