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Chapter 7
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Table 7-2
Status Messages on the Cisco Unified IP Phone (continued)
Message
Duplicate IP
Error update locale
Failed
File auth error
File not found
OL-15483-01
Description
Another device is using the IP address
assigned to the phone.
One or more localization files could not
be found in the TFTPPath directory or
were not valid. The locale was not
changed.
The phone attempted an 802.1X
transaction but authentication failed.
An error occurred when the phone tried
to validate the signature of a signed file.
This message includes the name of the
file that failed.
The phone cannot locate, on the TFTP
server, the phone load file that is
specified in the phone configuration file.
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0
Possible Explanation and Action
If the phone has a static IP address, verify that
•
you have not assigned a duplicate IP address. See
the
"Network Configuration Menu" section on
page 4-5
section for details.
•
If you are using DHCP, check the DHCP server
configuration.
From Cisco Unified Operating System
Administration, check that the following files are
located within subdirectories in the TFTP File
Management:
Located in subdirectory with same name as
•
network locale:
tones.xml
–
Located in subdirectory with same name as user
•
locale:
glyphs.xml
–
dictionary.xml
–
kate.xml
–
Authentication typically fails because of one of the
following:
No shared secret is configured in the phone or
•
authentication server
The shared secret configured in the phone and the
•
authentication server do not match
Phone has not been configured in the
•
authentication server
The file is corrupted. If the file is a phone
•
configuration file, delete the phone from the
Cisco Unified Communications Manager
database using Cisco Unified Communications
Manager Administration. Then add the phone
back to the Cisco Unified Communications
Manager database using Cisco Unified
Communications Manager Administration.
There is a problem with the CTL file and the key
•
for the server from which files are obtained is
bad. In this case, run the CTL client and update
the CTL file, making sure that the proper TFTP
servers are included in this file.
From Cisco Unified Operating System
Administration, make sure that the phone load file is
on the TFTP server, and that the entry in the
configuration file is correct.
Status Menu
7-5
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Troubleshooting
