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Chapter 5
Configuring Features, Templates, Services, and Users
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Call park
Allows users to park (temporarily store) a call and
then retrieve the call by using another phone in the
Cisco Unified Communications Manager system.
Call pickup
Allows users to redirect a call that is ringing on
another phone within their pickup group to their
phone.
You can configure an audio and/or visual alert for
the primary line on the phone. This alert notifies
the users that a call is ringing in their pickup group.
Call Recording
Allows a supervisor to record an active call. The
user might hear an intermittent tone (beep tone)
during a call when it is being recorded.
Note
Call waiting
Indicates (and allows users to answer) an incoming
call that rings while on another call. Displays
incoming call information on the phone screen.
Caller ID
Displays caller identification such as a phone
number, name, or other descriptive text on the
phone screen.
Caller ID Blocking
Allows a user to block their phone number or
e-mail address from phones that have caller
identification enabled.
Cisco Unified
Enables managers and their assistants to work
Communications
together more effectively by providing a
Manager Assistant
call-routing service, enhancements to phone
capabilities for the manager, and desktop
interfaces that are primarily used by the assistant.
Client matter codes
Enables a user to specify that a call relates to a
(CMC)
specific client matter.
OL-15483-01
The intercom feature is disabled when a
call is being monitored or recorded.
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0
Telephony Features Available for the Cisco Unified IP Phone
Configuration Reference
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, "Call Park" chapter.
For more information, refer to Cisco Unified
Communications Manager Features and
Services Guide, "Call Pickup" chapter.
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, "Monitoring and
Recording" chapter.
Requires no configuration.
For more information, refer to:
Cisco Unified Communications Manager
•
Administration Guide, "Configuring
Cisco Unified IP Phones" chapter.
Cisco Unified Communications Manager
•
System Guide, "Understanding Route
Plans" chapter.
•
Cisco Unified Communications Manager
Features and Services Guide, "Call
Display Restrictions" chapter.
Refer to the Cisco Unified Communications
Manager Administration Guide, "SIP Profile
Configuration" chapter.
For more information, refer to:
Cisco Unified Communications Manager
•
System Guide, "Cisco IP Manager
Assistant" chapter.
Cisco Unified Communications Manager
•
Features and Services Guide, "Cisco IP
Manager Assistant With Proxy Line
Support" and "Cisco IP Manager Assistant
With Shared Line Support" chapters.
For more information, refer to: the Cisco
Unified Communications Manager Features
and Services Guide, "Client Matter Codes and
Forced Authorization Codes" chapter.
5-5
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Table of Contents
Troubleshooting
