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Table 7-2
Status Messages on the Cisco Unified IP Phone (continued)
Message
TFTP timeout
Timed Out
Version error
XmlDefault.cnf.xml, or
.cnf.xml corresponding to
the phone device name
Network Statistics Screen
The Network Statistics screen displays information about the phone and network performance.
describes the information that appears in this screen.
To display the Network Statistics screen, follow these steps:
Procedure
Press the Settings button.
Step 1
Select Status.
Step 2
Select Status > Network Statistics.
Step 3
To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press the Clear softkey.
To exit the Network Statistics screen, press the Exit softkey.
Table 7-3
Item
Rx Frames
Tx Frames
Rx Broadcasts
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0
7-8
Chapter 7
Description
TFTP server did not respond.
Supplicant attempted 802.1X transaction
but timed out to due the absence of an
authenticator.
The name of the phone load file is
incorrect.
Name of the configuration file.
Network Statistics Message Information
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Possible Explanation and Action
Network is busy—The errors should resolve
•
themselves when the network load reduces.
No network connectivity between the TFTP
•
server and the phone—Verify the network
connections.
•
TFTP server is down—Check configuration of
TFTP server.
Authentication typically times out if 802.1X is not
configured on the switch.
Make sure that the phone load file has the correct
name.
None. This is an informational message indicating the
name of the configuration file for the phone.
Description
Number of packets received by the phone
Number of packets sent by the phone
Number of broadcast packets received by the phone
Table 7-3
OL-15483-01
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Troubleshooting
