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Chapter 7
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
•
Status Messages Screen
The Status Messages screen displays the 10 most recent status messages that the phone has generated.
You can access this screen at any time, even if the phone has not finished starting up.
the status messages that might appear. This table also includes actions you can take to address errors.
To display the Status Messages screen, follow these steps:
Procedure
Press the Settings button.
Step 1
Select Status.
Step 2
Select Status Messages.
Step 3
To remove current status messages, press the Clear softkey.
To exit the Status Messages screen, press the Exit softkey.
Table 7-2
Status Messages on the Cisco Unified IP Phone
Message
BootP server used
CFG file not found
OL-15483-01
Expansion Modules—Displays the Expansion Module(s) screen, which shows information about the
Cisco Unified IP Phone Expansion Module, if connected to the phone. For more information, see
the
"Expansion Module Status Screen" section on page
Description
The phone obtained its IP address from a
BootP server rather than a DHCP server.
The name-based and default
configuration file was not found on the
TFTP Server.
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0
7-11.
Possible Explanation and Action
None. This message is informational only.
The configuration file for a phone is created when the
phone is added to the Cisco Unified Communications
Manager database. If the phone has not been added to
the Cisco Unified Communications Manager
database, the TFTP server generates a
response.
Found
Phone is not registered with Cisco Unified
•
Communications Manager.
You must manually add the phone to Cisco
Unified Communications Manager if you are not
allowing phones to auto-register. See the
Phones with Cisco Unified Communications
Manager Administration" section on page 2-11
for details.
If you are using DHCP, verify that the DHCP
•
server is pointing to the correct TFTP server.
If you are using static IP addresses, check
•
configuration of the TFTP server. See the
"Network Configuration Menu" section on
page 4-5
for details on assigning a TFTP server.
Status Menu
Table 7-2
describes
CFG File Not
"Adding
7-3
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Table of Contents
Troubleshooting
