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Table 7-2
Status Messages on the Cisco Unified IP Phone (continued)
Message
CFG TFTP Size Error
Checksum Error
CTL Installed
CTL update failed
DHCP timeout
Dialplan Parsing Error
(SIP phones only)
Disabled
DNS timeout
DNS unknown host
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0
7-4
Chapter 7
Description
The configuration file is too large for file
system on the phone.
Downloaded software file is corrupted.
A certificate trust list (CTL) file is
installed in the phone.
The phone could not update its
certificate trust list (CTL) file.
DHCP server did not respond.
The phone could not properly parse the
dialplan XML file.
802.1X Authentication is disabled on the
phone.
DNS server did not respond.
DNS could not resolve the name of the
TFTP server or Cisco Unified
Communications Manager.
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Possible Explanation and Action
Power cycle the phone.
Obtain a new copy of the phone firmware and place it
in the TFTPPath directory. You should only copy files
into this directory when the TFTP server software is
shut down, otherwise the files may be corrupted.
None. This message is informational only.
For more information about the CTL file, refer to
Cisco Unified Communications Manager Security
Guide.
Problem with the CTL file on the TFTP server.
For more information, refer to Cisco Unified
Communications Manager Security Guide.
Network is busy—The errors should resolve
•
themselves when the network load reduces.
•
No network connectivity between the DHCP
server and the phone—Verify the network
connections.
DHCP server is down—Check configuration of
•
DHCP server.
Errors persist—Consider assigning a static IP
•
address. See the
section on page 4-5
static IP address.
Problem with the TFTP downloaded dialplan XML
file.
You can enable 802.1X using the Settings > Security
Configuration > 802.1X Authentication option on
the phone. For more information, see the
Authentication and Status" section on page 4-30.
Network is busy—The errors should resolve
•
themselves when the network load reduces.
No network connectivity between the DNS server
•
and the phone—Verify the network connections.
DNS server is down—Check configuration of
•
DNS server.
Verify that the host names of the TFTP server or
•
Cisco Unified Communications Manager are
configured properly in DNS.
•
Consider using IP addresses rather than host
names.
"Network Configuration Menu"
for details on assigning a
"802.1X
OL-15483-01
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Troubleshooting
