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Resetting or Restoring the Cisco Unified IP Phones
Table 9-4
Basic Reset Methods (continued)
Operation
Performing
Erase softkey
From the Settings menu, unlock phone
options (see
page
From the Network Configuration menu,
unlock phone options (see
Locking Options, page
Erase softkey.
From the Security Configuration menu,
unlock phone options (see
Locking Options, page
Erase softkey.
Performing a Factory Reset
When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or
reset to its default value:
•
•
•
•
•
•
•
Before you perform a factory reset, ensure that the following conditions are met:
•
•
•
To perform a factory reset of a phone, perform the following steps:
Procedure
Step 1
Unplug the power cable from the phone and then plug the cable back in.
The phone begins its power-up cycle.
While the phone is powering up, and before the Speaker button flashes on and off, press and hold #.
Step 2
Continue to hold # until each line button flashes on and off in sequence in amber.
Release # and press 123456789*0#.
Step 3
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
9-14
Unlocking and Locking Options,
4-2). Then press the Erase softkey.
Unlocking and
4-2). Then press the
Unlocking and
4-2). Then press the
CTL file—Erased
LSC—Erased
User configuration settings—Reset to default values
Network configuration settings—Reset to default values
Call histories—Erased
Locale information—Reset to default values
Phone application—Erased. The phone recovers by loading the appropriate default load file
(term62.default.loads, term61.default.loads, term42.default.loads, or term41.defaults.loads)
depending on the phone model.
The phone must be on a DHCP-enabled network.
A valid TFTP server must be set in DHCP option 150 or option 66 on the DHCP server.
The default load file for your phone model and the files specified in that file should be available on
the TFTP server that is specified by the DHCP packet.
Chapter 9
Explanation
Resets user and network configuration settings to
their default values, deletes the CTL file from the
phone, and restarts the phone.
Resets network configuration settings to their
default values and resets the phone. This method
causes DHCP to reconfigure the IP address of the
phone.
Deletes the CTL file from the phone and restarts the
phone.
Troubleshooting and Maintenance
OL-23091-01
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Table of Contents
Troubleshooting
