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Chapter 8
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
Table 8-2
Status Messages on the Cisco Unified IP Phone (continued)
Message
Duplicate IP
Erasing CTL and ITL files Erasing CTL or ITL files.
Error update locale
Failed
File auth error
OL-23091-01
Description
Another device is using the IP address
assigned to the phone.
One or more localization files could not
be found in the TFTPPath directory or
were not valid. The locale was not
changed.
The phone attempted an 802.1X
transaction but authentication failed.
An error occurred when the phone tried
to validate the signature of a signed file.
This message includes the name of the
file that failed.
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
Possible Explanation and Action
If the phone has a static IP address, verify that
•
you have not assigned a duplicate IP address. See
Network Configuration Menu, page 4-5
for details.
If you are using DHCP, check the DHCP server
•
configuration.
None. This message is informational only.
For more information about the CTL or ITL files, see
Cisco Unified Communications Manager Security
Guide.
From Cisco Unified Operating System
Administration, check that the following files are
located within subdirectories in the TFTP File
Management:
Located in subdirectory with same name as
•
network locale:
tones.xml
–
•
Located in subdirectory with same name as user
locale:
glyphs.xml
–
dictionary.xml
–
kate.xml
–
Authentication typically fails for one of the following
reasons:
No shared secret is configured in the phone or
•
authentication server.
The shared secret configured in the phone and the
•
authentication server do not match.
Phone has not been configured in the
•
authentication server.
The file is corrupted. If the file is a phone
•
configuration file, delete the phone from the
Cisco Unified Communications Manager
database using Cisco Unified Communications
Manager Administration. Then add the phone
back to the Cisco Unified Communications
Manager database using Cisco Unified
Communications Manager Administration.
There is a problem with the CTL file and the key
•
for the server from which files are obtained is
bad. In this case, run the CTL client and update
the CTL file, making sure that the proper TFTP
servers are included in this file.
Status Menu
section
8-5
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Troubleshooting
