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Chapter 5
Configuring Features, Templates, Services, and Users
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Forced authorization
codes (FAC)
(SCCP phones only)
Group call pickup
Headset Sidetone
Level
Help system
Hold/Resume
OL-23091-01
Description
Controls the types of calls that certain users can
place.
If you are using this feature, you must
Note
disable Enbloc dialing. See
for details.
Allows a user to answer a call that is ringing on a
directory number in another group.
Enables administrators to configure a higher
sidetone level for user headsets on these Cisco
Unified IP Phones 7941G, 7941G-GE, 7961G, and
7961G-GE:
High—Increases the voice level played back
•
in the headset, which encourages a lower
speaking voice and is desirable in
environments such as call centers.
Use Phone Default—Maintains the existing
•
voice level played back in the headset.
While some users prefer the higher voice level in
the headset, other users may find the level to be
uncomfortable or they may hear an echo. In this
case, administrators should return the setting to
Use Phone Default.
Typically, only call centers should use the High
setting with the higher voice level played back in
the headset.
Provides a comprehensive set of topics that appear
on the phone screen
Allows the user to move a connected call from an
active state to a held state.
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
Telephony Features Available for the Cisco Unified IP Phone
Configuration Reference
For more information, see Cisco
Unified Communications Manager Features
and Services Guide,
Forced Authorization
Enbloc Dialing
For more information, see Cisco Unified
Communications Manager Features and
Services Guide,
To configure the parameter in the Cisco
Unified CM Administration application,
choose Device > Phone, select the appropriate
IP Phones, and scroll to the Product Specific
Configuration Layout pane.
Requires no configuration.
Requires no configuration, unless you
•
want to use music on hold. See
Music-on-Hold in this table for
information.
See Hold Reversion in this table.
•
Client Matter Codes and
Codes.
Call
Pickup.
5-11
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Table of Contents
Troubleshooting
