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Providing Information to Users Via a Website
If you are a system administrator, you are likely the primary source of information for Cisco Unified IP
Phone users in your network or company. It is important to provide current and thorough information to
end users.
Cisco recommends that you create a web page on your internal support site that provides end users with
important information about their Cisco Unified IP Phones.
Consider including the following types of information on this site:
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How Users Obtain Support for the Cisco Unified IP Phones
To successfully use some of the features on the Cisco Unified IP Phones (including speed dial, services,
and voice messaging system options), users must receive information from you or from your network
team or be able to contact you for assistance. Make sure to provide end users with the names of people
to contact for assistance and with instructions for contacting those people.
Giving Users Access to the User Options Web Pages
Before a user can access the User Options web pages, you must use Cisco Unified Communications
Manager Administration to add the user to a standard Cisco Unified Communications Manager end user
group. From the Cisco Unified Communications Manager Administration, choose User Management >
User Groups. For additional information, see:
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OL-23091-01
How Users Obtain Support for the Cisco Unified IP Phones, page A-1
How Users Access the Online Help System on the Cisco Unified IP Phone, page A-2
How Users Get Copies of Cisco Unified IP Phone Manuals, page A-2
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only,
page A-2
How Users Subscribe to Services and Configure Phone Features, page A-3
How Users Access a Voice Messaging System, page A-3
How Users Configure Personal Directory Entries, page A-4
Cisco Unified Communications Manager Administration Guide,
Cisco Unified Communications Manager System Guide,
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
A P P E N D I X
User Group Configuration
Roles and User Groups
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Table of Contents
Troubleshooting
