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Problem: Printer is on but data is not received. (Data indicator does not blink.)
Check:
Is the printer set to the ONLINE mode?
Solution: Use the "ONLINE/OFFLINE" key on the touch panel to select the "ONLINE" mode. (page
36)
Check:
Is the correct printer cable properly connected between the printer and your computer?
Solution: Check both ends of the printer cable and make sure you have a solid connection. Try a
known good cable.
Check:
Is the correct printer driver installed?
Solution: Install the appropriate printer driver. (page 5)
Check:
Is the printer not selected properly or not registered with the network?
Solution: Ensure that this printer is selected on the application software or the printer is registered
on the network.
Problem: Printer is on, data is received but is not printed. (Data indicator blinks.)
Check:
Has an error occurred?
Solution: Check to see if an error message is displayed on the touch panel of the printer.
Check:
Is the specified size paper loaded in the printer?
Solution: Load paper, select another paper size or cancel printing.
Check:
Is printer memory set correctly? (Windows 95/98)
Solution: Set the printer memory which is actually installed in the configuration setting of the printer
driver.
Check:
Sufficient memory installed?
Solution: If the PostScript error page indicates user memory error, the memory is not sufficient.
Add memory.
Problem: Printer cannot be selected from computer.
Check:
Is the printer driver installed correctly?
Solution: Install the printer driver correctly. (page 5)
Problem: Cannot print test page from operation panel.
Check:
Paper tray empty?
Solution: Fill the paper tray.
Check:
Paper jam?
Solution: Clear the jam.
Check:
Is there sufficient toner in the printer?
Solution: Add toner as specified in the copier manual.
PRINTER TROUBLESHOOTING
59
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Table of Contents
Troubleshooting
