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Online Troubleshooting Resources
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Online Troubleshooting Resources
In addition to following the subsystems approach to troubleshooting, a variety of online troubleshooting
resources are available.
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General Troubleshooting Tips
Table C-1
You must always have two power supplies installed on the Cisco ASR 1000 Series Routers to ensure
Note
sufficient cooling for the box. The system fans are inside the power supply and must spin for cooling.
Since all the system fans can be powered by one power supply, it is not required for the second power
supply to be powered on, but it must be installed.
Table C-1
Symptom
System fails to power on
System fails to boot up
properly
Power problems
Cisco ASR 1000 Series Aggregation Services Routers Hardware Installation Guide
C-2
Cisco software release number.
Use the show version command to determine this information if possible.
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Brief description of the symptoms and steps you have taken to isolate and solve the issue.
Maintenance agreement or warranty information.
Cisco ASR 1000 Series Aggregation Services Routers Troubleshooting Guide
to help you troubleshoot problems with the Cisco ASR 1000 Series Router.
Cisco.com registered users can access various troubleshooting tools such as Software Advisor,
Cisco IOS Error Message Decoder Tool, and Output Interpreter Tool after logging in at
http://www.cisco.com/en/US/support/tsd_most_requested_tools.html.
lists general troubleshooting tips.
General Startup Troubleshooting Tips
Appendix C
Corrective Action
Check that:
All power cords are properly connected to the Cisco ASR 1000
•
Series Router and at the power connection end.
The power switch is in the | ON position.
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If your system has power, check the STATUS LED on the ASR 1000
Series route processor and make certain all connections are secure.
See
Table 2-8
for more information about the LEDs.
If the two power supplies are both showing GREEN on their Output
LEDs, then a failure of one power supply will not result in a system
failure.
Only one operating power supply is required for the Cisco ASR 1000
Series Router system to operate. Having only one supply powered is
a supported configuration. If both supplies have an OUTPUT FAIL
LED red, then the system will fail.
Troubleshooting Initial Startup Problems
contains information
OL-13208-11
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