Canon MX490 series Online Manual page 917

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Paper is jammed inside the machine at the transport unit.

If you cannot see the paper at the paper output slot, remove the paper from the transport unit.

Remove the paper following the procedure below.

• The power cannot be turned off while the machine is sending or receiving a fax, or when the received

fax or the unsent fax are stored in the machine's memory.

Turn the machine off after making sure that it has completed sending or receiving all the faxes. Do

not unplug the power cord when turning the machine off.

If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

• If you need to turn off the machine to remove jammed paper during printing, press the Stop button to

cancel print jobs before turning off the machine.

1. Turn the machine off, then unplug the power cord.

2. Open the document cover.

Close the document tray if it is open.

3. Stand the machine with the right side facing down.

• Stand the machine on a wide and flat surface such as a desk.

• When you stand the machine, hold it securely and be careful not to hit it on a hard object.

4. Open the transport unit.

When you open the transport unit, support the machine with your hand so that it does not fall down.

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Troubleshooting