Error Message Appears and the ScanGear (Scanner Driver) Screen
Does Not Appear
Make sure that your scanner or printer is turned on.
Check 1
Turn off your scanner or printer, then reconnect the USB cable and replug the
Check 2
power cord.
Connect the USB cable to a different USB port on the computer.
Check 3
If the USB cable is connected to a USB hub, remove it from the USB hub and
Check 4
connect it to a USB port on the computer.
Make sure that MP Drivers is installed.
Check 5
If not installed, install MP Drivers from the Setup CD-ROM or the web page.
Select your scanner or printer on the application's menu.
Check 6
Note
• The operation may differ depending on the application.
Make sure that the application supports TWAIN.
Check 7
You cannot start ScanGear (scanner driver) from applications not supporting TWAIN.
Exit ScanGear if it is running on another application.
Check 8
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