Canon MX490 series Online Manual page 870
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Also See for MX490 series:
- Online manual (1004 pages) ,
- Connecting manual (23 pages) ,
- Setup manual (11 pages)
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Security control
Is Dial tone detect set to ON?
Check6
Resend the fax after a while.
If you still cannot send the fax, select OFF for Dial tone detect in Adv. FAX settings under Fax settings.
Adv. FAX settings
Is the fax number registered correctly in the machine's directory?
Check7
Check the recipient's fax/telephone number, correct the fax/telephone number registered in the machine's
directory, then send the document again.
Changing Registered Information
Note
• You can check the registered information in the machine's directory by printing RECIPIENT TELEPHONE
NUMBER LIST.
Summary of Reports and Lists
Does an error occur during transmission?
Check8
• Ensure that a message is displayed on the Fax standby screen. When a message is displayed on the Fax
standby screen, check the cause.
A Message for Faxing Is Displayed on the Fax Standby Screen
• Print ACTIVITY REPORT and check for an error.
Summary of Reports and Lists
Is the document loaded properly?
Check9
Remove the document, then reload it on the platen glass or in the ADF.
Loading Originals
Does a printer error occur?
Check10
Ensure that an error message is displayed on the LCD. When an error message is displayed on the LCD, check
the cause.
When the error message with the support code is displayed, refer to
When the error message without the support code is displayed, refer to
If you are in a hurry, press the Stop button to close the message, then send the fax.
Is the telephone line connected correctly?
Check11
Reconnect the telephone line cable to the telephone line jack.
Basic Connection
If the telephone line is connected correctly, there is a problem with your telephone line. Contact your telephone
company and the manufacturer of your terminal adapter or telephone adapter.
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List of Support Code for
A Message Is
870
Error.
Displayed.
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Troubleshooting
