Troubleshooting Problems Sending Faxes (Fax Driver) - Canon MX490 series Online Manual
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Also See for MX490 series:
- Online manual (1004 pages) ,
- Connecting manual (23 pages) ,
- Setup manual (11 pages)
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Troubleshooting Problems Sending Faxes (Fax Driver)
Is the power turned on?
Check 1
You cannot send faxes if the power is turned off. Press the ON button to turn the power on.
If you disconnected the power cord without turning off the power (one of the buttons on the operation panel is lit),
reconnecting it turns on the power.
If you disconnected the power cord after pressing the ON button to turn off the power (no buttons on the
operation panel are lit), reconnect it, then press the ON button to turn on the power.
If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure
is resolved.
Important
• Confirm that all lamps on the operation panel are off before unplugging the power cord, then unplug the
power cord.
If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are
deleted.
Note
• If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord,
the list of the faxes deleted from the machine's memory will be printed after turning the machine on.
Is a document being sent from memory or a fax being received into memory?
Check 2
When the message for the transmission/reception is displayed on the machine's LCD (Liquid Crystal Display)
monitor, a fax is being sent from/received into machine's memory. Wait until the transmission/reception is
complete.
Is the telephone line type set correctly?
Check 3
Check the telephone line type setting and change it as necessary.
Is Dial tone detect set to ON?
Check 4
Resend the fax after a while.
If you still cannot send the fax, select OFF for Dial tone detect in Advanced FAX settings under FAX settings.
Is the recipient's fax number correct?
Check 5
Check the recipient's fax number, then send the document again.
Sending a FAX (Fax Driver)
Note
• For details on how to change the recipients registered in the address book, see
Recipient from an Address Book (Fax
Does an error occur during transmission?
Check 6
Check if a message is displayed in the computer screen.
If displayed, check the message, then resolve the error.
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