Canon MX490 series Online Manual page 920

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5. Close the document feeder cover, then turn on the machine.

When rescanning the document after clearing the error, rescan it from the first page.

If you cannot remove the document or the document tears inside the machine, or if the document jam

error continues after removing the document, contact the service center.

• The document may not feed properly depending on the media type, or your environment, such as

when the temperature and humidity are either too high or too low.

In this case, reduce the number of document pages to approximately half of the loading capacity.

If the document still jams, use the platen glass instead.

• If the original is jammed in the ADF (from the paper feed side):

Remove the document following the procedure below.

1. If printing is in progress, press the Stop button.

2. Turn off the machine.

3. Close the document tray, then open the document feeder cover slowly.

4. Pull out the jammed document from the ADF.

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Troubleshooting