Canon MX490 series Online Manual page 915

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Paper is jammed in the paper output slot.

If you can see the jammed paper at the paper output slot, remove the paper following the procedure

• The power cannot be turned off while the machine is sending or receiving a fax, or when the received

fax or the unsent fax are stored in the machine's memory.

Turn the machine off after making sure that it has completed sending or receiving all the faxes. Do

not unplug the power cord when turning the machine off.

If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

1. Pull the paper out slowly.

Hold the paper with your hands, then pull the paper out slowly not to tear it.

• If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be

ejected automatically.

• If you need to turn off the machine to remove jammed paper during printing, press the Stop

button to cancel print jobs before turning off the machine.

• If you cannot pull the paper out from the paper output slot, try to pull the paper out from the

transport unit.

• If the paper tears and you cannot remove the jammed paper from the paper output slot, remove

the paper from inside the machine.

Paper Is Jammed inside the Machine

2. Reload the paper, and press the machine's OK button.

The printer resumes printing. Reprint the page you were printing if it was not printed properly due to

the paper jam.

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Troubleshooting