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Chapter 15
Maintain the Node
NTP-D313 Off-Load the Diagnostics File
Purpose
Tools/Equipment
Prerequisite Procedures None
Required/As Needed
Onsite/Remote
Security Level
Complete the
Step 1
diagnostics file. If you are already logged in, continue with
Step 2
In node view, click the Maintenance > Diagnostic tabs.
Click Retrieve Tech Support Log.
Step 3
In the Saving Diagnostic File dialog box, navigate to the directory (local or network) where you want to
Step 4
save the file.
Enter a name in the File Name field.
Step 5
You do not have to give the archive file a particular extension. It is a compressed file (gzip) that can be
unzipped and read by Cisco Technical Support.
Step 6
Click Save.
The Get Diagnostics status window shows a progress bar indicating the percentage of the file being
saved, then shows "Get Diagnostics Complete."
Step 7
Click OK.
Stop. You have completed this procedure.
78-17194-01
This procedure describe how to off-load a diagnostic file. The diagnostic
file contains a set of debug commands run on a node and its results. This
file is useful to Cisco Technical Support (TAC) when troubleshooting
problems with the node.
None
As needed
Onsite or remote
Maintenance or higher
"DLP-D60 Log into CTC" task on page 17-49
NTP- D313 Off-Load the Diagnostics File
at the node where you want to off-load the
Step
2.
Cisco ONS 15454 SDH Procedure Guide, R7.0
15-13
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