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Chapter 1 General Troubleshooting
Return the defective card to Cisco through the returned materials authorization (RMA) process. See the
"Obtaining Documentation and Submitting a Service Request" section on page xxxii
Technical Assistance Center (TAC).
1.4.2 Retrieve Diagnostics File Button
When you click the Retrieve Diagnostics File button in the Maintenance window, CTC retrieves system
data that can be off-loaded by a Maintenance or higher-level user to a local directory and sent to
Technical Support for troubleshooting purposes. The diagnostics file is in machine language and is not
human-readable, but can be used by Cisco TAC for problem analysis. Complete the following task to
off-load the diagnostics file.
In addition to the machine-readable diagnostics file, the ONS 15600 SDH also stores an audit trail of all
Note
system events such as user logins, remote logins, configuration, and changes. This audit trail is
considered a record-keeping feature rather than a troubleshooting feature. Information about the feature
is located in the Cisco ONS 15600 SDH Procedure Guide.
Off-Load the Diagnostics File
In node view, click the Maintenance > Diagnostic tabs.
Step 1
Click Retrieve Diagnostic File.
Step 2
In the Saving Diagnostic File dialog box, navigate to the directory (local or network) where you want to
Step 3
save the file.
Enter a name in the File Name field.
Step 4
You do not have to give the archive file a particular extension. It is readable in any application that
supports text files, such as WordPad, Microsoft Word (imported), etc.
Click Save.
Step 5
The Get Diagnostics status window shows a progress bar indicating the percentage of the file being
saved, then shows "Get Diagnostics Complete."
Click OK.
Step 6
1.4.3 Data Communications Network (DCN) Tool
In Software R8.0, CTC contains a DCN tool that assists with network troubleshooting for Open Shortest
Path First (OSPF) networks. This tool, located in network view, is shown in
internal dump command to retrieve information about all nodes accessible from the entry point.
July 2010
1.4.2 Retrieve Diagnostics File Button
Figure
Cisco ONS 15600 SDH Troubleshooting Guide, R8.0
to contact Cisco
1-18. It executes an
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Table of Contents
Troubleshooting
