Cisco 7941G Administration Manual page 198
For cisco unified communications manager 9.0 (sccp and sip)
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Also See for 7941G:
- Administration manual (302 pages) ,
- User manual (132 pages) ,
- Phone manual (92 pages)
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Status Messages Screen
Message
Trust List update failed
Trust List updated
No Trust List installed
Version error
XmlDefault corresponding to the
phone device name
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco
Unified Communications Manager 9.0 (SCCP and SIP)
178
Description
Updating CTL and ITL files failed.
The CTL file, the ITL file, or both files are
updated.
The CTL file or the ITL file is not installed
in the phone.
The name of the phone load file is
incorrect.
Name of the configuration file.
Model Information, Status, and Statistics
Possible Explanation and Action
Phone has CTL and ITL files installed and it failed
to update the new CTL and ITL files.
Possible reasons for failure:
• Network failure.
• TFTP server was down.
• The new security token used to sign CTL file
and the TFTP certificate used to sign ITL file
are introduced, but are not available in the
current CTL and ITL files in the phone.
• Internal phone failure.
Possible solutions:
• Check the network connectivity.
• Check if the TFTP server is active and
functioning normally.
• If the TVS server is supported on Cisco Unified
Communications Manager, check if the TVS
server is active and functioning normally.
• Verify if the security token and the TFTP server
are valid.
• Manually delete the CTL and ITL files if all the
above solutions fail, and reset the phone.
None. This message is informational only.
For more information about the Trust List, see Cisco
Unified Communications Manager Security Guide.
The Trust List is not configured on the Cisco Unified
Communications Manager, which does not support
security by default.
For more information about the Trust List, see Cisco
Unified Communications Manager Security Guide.
Make sure that the phone load file has the correct
name.
None. This is an informational message indicating
the name of the configuration file for the phone.
- Quick Links:
- Cisco Unified Ip Phone 7942G
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Troubleshooting
