Cisco 7941G Administration Manual page 195
For cisco unified communications manager 9.0 (sccp and sip)
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Also See for 7941G:
- Administration manual (302 pages) ,
- User manual (132 pages) ,
- Phone manual (92 pages)
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Model Information, Status, and Statistics
Message
File auth error
File not found
IP address released
ITL installed
Load Auth Failed
Load ID incorrect
Description
An error occurred when the phone tried to
validate the signature of a signed file. This
message includes the name of the file that
failed.
The phone cannot locate, on the TFTP
server, the phone load file that is specified
in the phone configuration file.
The phone has been configured to release
its IP address.
The ITL file is installed in the phone.
The phone could not load a configuration
file.
Load ID of the software file is of the wrong
type.
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified
Status Messages Screen
Possible Explanation and Action
• The file is corrupted. If the file is a phone
configuration file, delete the phone from the
Cisco Unified Communications Manager
database using Cisco Unified Communications
Manager Administration. Then add the phone
back to the Cisco Unified Communications
Manager database using Cisco Unified
Communications Manager Administration.
• There is a problem with the CTL file and the
key for the server from which files are obtained
is bad. In this case, run the CTL client and
update the CTL file, making sure that the proper
TFTP servers are included in this file.
From Cisco Unified Operating System
Administration, make sure that the phone load file is
on the TFTP server, and that the entry in the
configuration file is correct.
The phone remains idle until it is power cycled or
you reset the DHCP address. See
Configuration Menu, on page 64
None. This message is informational only. The ITL
file was not installed previously.
For more information about the ITL file, see Cisco
Unified Communications Manager Security Guide.
Check that:
• A good version of the configuration file exists
on the applicable server.
• The phone load file being downloaded has not
been altered or renamed.
• The phone load type is compatible; for example,
you cannot place a DEV load configuration file
on a REL-signed phone.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Verify that the load ID is entered correctly.
Communications Manager 9.0 (SCCP and SIP)
Network
for details.
175
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- Cisco Unified Ip Phone 7942G
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Troubleshooting
