Cisco 8961 Administration Manual page 176
Unified communications manager 10.0 sip
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Telephony features available for Cisco Unified IP Phone
Feature
Monitoring and Recording
Multiple Calls Per Line
Appearance
Music On Hold
Mute
New Versions of Cisco Unified
IP Phone 8961, 9951, and 9971
On-Hook Dialing
One Button Access to Call
History
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager
10.0 (SIP)
152
REVIEW DRAFT - CISCO CONFIDENTIAL
Description
Allows a supervisor to monitor an active call silently.
Neither party on the call can hear the supervisor. The
user may receive an audible alert during a call when it
is being monitored.
When a call is secure, a lock icon displays. Callers may
also receive an audible alert to indicate that the call is
being monitored. The connected parties may also
receive an audible alert that indicates that the call is
secure and is being monitored.
When an active call is being monitored or recorded, the
user can receive or place intercom calls; however, if the
user places an intercom call, the active call is put on
hold. This action causes the recording session to
terminate and the monitoring session to suspend. To
resume the monitoring session, the person being
monitored must resume the call.
Each line can support multiple calls. Only one call can
be active at any time; other calls are automatically
placed on hold.
Plays music while callers are on hold.
Mutes the microphone from the handset or headset.
Provides new versions of the existing phone models.
The model numbers remain the same. This feature
affects all phones manufactured after October 31, 2012.
These phones must run Firmware Release 9.3(2) or
later. The phone firmware does not allow the phone to
be downgraded to releases earlier than Release 9.3(2).
Allows a user to dial a number without going off hook.
The user can then either pick up the handset, press Call,
or press either the headset or speaker buttons to initiate
the call.
Provides the user with quick access to the Call History
screen.
Features, Templates, Services, and User Setup
Configuration Reference
For more information, see "Monitoring
and Recording" chapter in the Cisco
Unified Communications Manager
Features and Services Guide.
For more information, see
"Understanding Directory Numbers"
chapter in the Cisco Unified
Communications Manager System Guide.
For more information, see "Music On
Hold" chapter in the Cisco Unified
Communications Manager Features and
Services Guide.
No configuration required.
No configuration required.
For more information, see the "Calling
Features" chapter in the Cisco Unified IP
Phone 8961, 9951, and 9971 User Guide
for Cisco Unified Communications
Manager (SIP).
No configuration required.
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