Expansion Module Status Screen (Sccp Phones Only); Call Statistics Screen - Cisco 7962G Administration Manual
For cisco unified communications manager 6.0
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Also See for 7962G:
- Administration manual (235 pages) ,
- User manual (110 pages) ,
- Specifications (5 pages)
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Status Menu
Expansion Module Status Screen (SCCP Phones Only)
The Expansion Module Status screen displays information about each Cisco Unified IP Phone
Expansion Module 7914 that is connected to the phone.
Table
module. You can use this information to troubleshoot the expansion module, if necessary. In the
Expansion Module Stats screen, a statistic preceded by "A" is for the first expansion module. A statistic
preceded by "B" is for the second expansion module.
To display the Expansion Module Stats screen, follow these steps:
Procedure
Press the Settings button.
Step 1
Select Status.
Step 2
Select Expansion Module.
Step 3
To exit the Expansion Module screen, press the Exit softkey.
Table 7-5
Item
Link State
RX Discarded Bytes
RX Length Err
RX Checksum Err
RX Invalid Message
TX Retransmit
TX Buffer Full
Call Statistics Screen
You can access the Call Statistics screen on the phone to display counters, statistics, and voice quality
metrics in the following ways:
•
•
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0
7-12
Chapter 7
Table 7-5
explains the information that is displayed on this screen for each connected expansion
Expansion Module Statistics
Description
Overall expansion module status
Number of bytes discarded due to errors
Number of packets discarded due to improper length
Number of packets discarded due to invalid
checksum information
Number of packets that have been discarded because
a message was invalid or unsupported
Number of packets that have been retransmitted to
the expansion module
Number of packets discarded because the expansion
module was not able to accept new messages
During call—You can view the call information by pressing the ? button twice rapidly.
After the call—You can view the call information captured during the last call by displaying the Call
Statistics screen.
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
OL-12641-01
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Troubleshooting
