Cisco 7962G Administration Manual page 138
For cisco unified communications manager 6.0
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Also See for 7962G:
- Administration manual (235 pages) ,
- User manual (110 pages) ,
- Specifications (5 pages)
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Table 7-2
Status Messages on the Cisco Unified IP Phone (continued)
Message
Description
No DNS server IP
A name was specified but
DHCP or static IP
configuration did not specify a
DNS server address.
No CTL installed
A certificate trust list (CTL)
file is not installed in the
phone.
Programming Error
The phone failed during
programming.
Successful—MD5
The phone attempted an
802.1X transaction and
authentication achieved.
TFTP access error
TFTP server is pointing to a
directory that does not exist.
TFTP file not found
The requested load file (.bin)
was not found in the TFTPPath
directory.
TFTP error
The phone does not recognize
an error code provided by the
TFTP server.
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0
7-8
Chapter 7
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Possible Explanation and Action
If the phone has a static IP address, verify
•
that the DNS server has been configured.
See the
"Network Configuration Menu"
section on page 4-5
•
If you are using DHCP, the DHCP server
has not provided a DNS server. Check the
DHCP server configuration.
Occurs if security is not configured or, if
security is configured, because the CTL file
does not exist on the TFTP server.
For more information, refer to Cisco
Unified Communications Manager Security
Guide.
Attempt to resolve this error by power cycling
the phone. If the problem persists, contact
Cisco technical support for additional
assistance.
The phone achieved 802.1X authentication.
•
If you are using DHCP, verify that the
DHCP server is pointing to the correct
TFTP server.
If you are using static IP addresses, check
•
configuration of TFTP server. See the
"Network Configuration Menu" section
on page 4-5
for details on assigning a
TFTP server.
Check the load ID assigned to the phone (from
Cisco Unified Communications Manager,
choose Device > Phone). Verify that the
TFTPPath directory contains a .bin file with
this load ID as the name.
Contact the Cisco TAC.
section for details.
OL-12641-01
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Troubleshooting
