Cisco 8961 Administration Manual page 188
Administration guide for cisco unified communications manager 8.6 (sip)
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Table 10-2
Status Messages on the Cisco Unified IP Phone (continued)
Message
DHCP timeout
DNS timeout
DNS unknown host
Duplicate IP
Erasing CTL and ITL files Erasing CTL or ITL file.
Error update locale
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
10-4
Chapter 10
Description
DHCP server did not respond.
DNS server did not respond.
DNS could not resolve the
name of the TFTP server or
Cisco Unified
Communications Manager.
Another device is using the IP
address assigned to the phone.
One or more localization files
could not be found in the
TFTPPath directory or were
not valid. The locale was not
changed.
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Possible Explanation and Action
Network is busy—The errors should resolve themselves
•
when the network load reduces.
No network connectivity between the DHCP server and the
•
phone—Verify the network connections.
DHCP server is down—Check configuration of DHCP
•
server.
Errors persist—Consider assigning a static IP address. See
•
the
"Ethernet Setup Menu" section on page 7-4
about assigning a static IP address.
Network is busy—The errors should resolve themselves
•
when the network load reduces.
No network connectivity between the DNS server and the
•
phone—Verify the network connections.
DNS server is down—Check configuration of DNS server.
•
Verify that the host names of the TFTP server or Cisco
•
Unified Communications Manager are configured properly
in DNS.
Consider using IP addresses rather than host names.
•
If the phone has a static IP address, verify that you did not
•
assigned a duplicate IP address. See the
Menu" section on page 7-4
If you are using DHCP, check the DHCP server
•
configuration.
None. This message is informational only.
For more information about the CTL and ITL files, see Cisco
Unified Communications Manager Security Guide.
From Cisco Unified Operating System Administration, check
that the following files are located within subdirectories in the
TFTP File Management:
Located in subdirectory with same name as network locale:
•
tones.xml
–
Located in subdirectory with same name as user locale:
•
glyphs.xml
–
dictionary.xml
–
kate.xml
–
for details
"Ethernet Setup
section for details.
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Troubleshooting
