Resetting The Cisco Unified Ip Phone - Cisco 8961 Administration Manual
Administration guide for cisco unified communications manager 8.6 (sip)
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Also See for 8961:
- Administration manual (378 pages) ,
- User manual (180 pages) ,
- Features (35 pages)
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Chapter 12
Troubleshooting and Maintenance
Resetting the Cisco Unified IP Phone
Performing a reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an
error and provides a way to reset or restore various configuration and security settings.
Table 12-3
operations after the phone has started up. Choose the operation that is appropriate for your situation.
Table 12-3
Basic Reset Methods
Operation
Performing
Reset Settings
From the Administrator Settings menu,
unlock phone options (see the
Locking Options" section on page
choose Reset Settings > All Settings.
From the Admin Settings menu, unlock phone
options (see the
Options" section on page
Reset Settings > Network Settings.
From the Administrator Settings menu,
unlock phone options (see the
Locking Options" section on page
choose Reset Settings > Reset Device.
From the Administrator Settings menu,
unlock phone options (see the
Locking Options" section on page
choose Reset Settings > Security Settings.
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
describes the types of resets you can perform. You can reset a phone with any of these
"Unlocking and
7-3), then
"Unlocking and Locking
7-3), then choose
"Unlocking and
7-3), then
"Unlocking and
7-3), then
Resetting the Cisco Unified IP Phone
Explanation
Resets user and network configuration settings to their
factory-default values, and restarts the phone.
Before you perform a factory reset, ensure that the
following conditions are met:
The phone must be on a DHCP-enabled network.
•
A valid TFTP server must be set in DHCP option 150
•
or option 66 on the DHCP server.
The following occurs on the phone when you perform a
reset:
User configuration settings—Resets to default values
•
Network configuration settings—Resets to default
•
values
Call histories—Gets erased
•
Locale information—Resets to default values
•
Phone application—Gets erased (phone recovers by
•
using the image in the inactive partition of flash to
boot up).
Security settings—Resets to default values; this
•
includes deleting the CTL file, deleting the MD5
secret, and changing the 802.1x Device
Authentication parameter to "Disabled."
Do not power down the phone until the factory
Note
reset process is completed, and the main screen
appears.
Resets network configuration settings to their default
values and resets the phone. (This method causes DHCP to
reconfigure the IP address of the phone.)
Resets any user and network configuration changes that
you have made, but that the phone has not written to Flash
memory, to previously saved settings.
Deletes only the CTL file.
12-15
- Quick Links:
- Unlocking and Locking Options
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Table of Contents
Troubleshooting
