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Troubleshooting
Action
Step 2
a
From the home screen, touch Settings > Paper > Tray
Configuration > Paper Size/Type.
b
Set the correct paper size and type.
c
Print the document.
Do paper jams occur frequently?
Step 3
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Do paper jams occur frequently?
Jammed pages are not reprinted
Action
a
From the home screen, touch Settings > Device > Notifications
> Jam Content Recovery.
b
In the Jam Recovery menu, select On or Auto.
c
Print the document.
Are the jammed pages reprinted?
Printing problems
Print quality is poor
Blank or white pages
Contact your dealer.
Yes
No
Go to step 3.
The problem is
solved.
Contact your dealer. The problem is
solved.
Yes
No
The problem is
Contact your dealer.
solved.
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Table of Contents
Troubleshooting
