Page 1 DIGITAL MULTIFUNCTIONAL SYSTEM MX-B557F/MX-B707F User's Guide May 2020 Machine type(s): 7465 Models: 496, 896...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learning about the printer................9 Selecting a location for the printer........................9 Printer conﬁgurations............................10 Attaching cables..............................13 Using the control panel.............................14 Installing the printer software..........................14 Setting up and using the home screen applications......15 Using the home screen.............................15 Customizing the home screen........................16 Setting up Card Copy............................16...
Page 3 Contents Printing from a mobile device.........................37 Printing from a ﬂash drive..........................38 Supported ﬂash drives and ﬁle types......................39 Conﬁguring conﬁdential jobs......................... 40 Printing conﬁdential and other held jobs....................40 Printing a font sample list..........................41 Canceling a print job............................41 Copying......................42 Using the automatic document feeder and scanner glass..............
Page 4 Contents Forwarding a fax..............................56 Scanning...................... 57 Using the automatic document feeder and scanner glass..............57 Scanning to an FTP server..........................57 Creating an FTP shortcut..........................57 Scanning to a ﬂash drive..........................58 Scanning to a fax server..........................59 Sending scanned documents to a computer.....................59 Understanding the printer menus............60 Menu map................................
Page 5 Contents Networking................................. 131 Cleaning printer parts............................. 133 Ordering parts and supplies......................... 136 Replacing parts and supplies........................136 Moving the printer............................138 Saving energy and paper..........................139 Clearing jams.....................140 Avoiding jams..............................140 Identifying jam locations..........................141 Paper jam in trays.............................143 Paper jam in door A............................143 Paper jam in door C............................146 Paper jam in the standard bin........................
Page 6: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 7 Safety information CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect the power cord regularly for signs of such problems.
Page 8 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 9: Learning About The Printer
Learning about the printer Learning about the printer Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 10: Printer Configurations
Learning about the printer 152 mm (6 in.) Right side 152 mm (6 in.) Front 406 mm (16 in.) Note: The minimum space needed in front of the printer is 75 mm (3 in.) Left side 152 mm (6 in.) Rear 152 mm (6 in.) Printer conﬁgurations...
Page 11 Learning about the printer Basic model Automatic document feeder (ADF) tray ADF bin Standard bin Multipurpose feeder Standard 550‑sheet tray Control panel...
Page 12 Learning about the printer Conﬁgured model Hardware option Alternative hardware option 4‑bin mailbox • Offset stacker • Staple ﬁnisher • Staple, hole punch ﬁnisher 2100‑sheet tray 550‑sheet trays Caster base Caster base 550‑sheet trays 2100‑sheet tray Staple ﬁnisher • 4‑bin mailbox •...
Page 13: Attaching Cables
Learning about the printer Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 14: Using The Control Panel
Learning about the printer Using the control panel Use the Display • View the printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds.
Page 15: Setting Up And Using The Home Screen Applications
Setting up and using the home screen applications Setting up and using the home screen applications Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions. Touch Copy Make copies.
Page 16: Customizing The Home Screen
Setting up and using the home screen applications Touch Scan Proﬁles Scan and save documents directly to the computer. Scan and save documents directly to an FTP server. Bookmarks Organize all bookmarks. Change Language Change the language on the display. Customizing the home screen From the control panel, touch Settings >...
Page 17: Using Shortcut Center
Setting up and using the home screen applications Apply the changes. Using Shortcut Center From the home screen, touch Shortcut Center, and then select a printer function. Touch Create Shortcut, and then conﬁgure the settings. Touch Save, and then type a unique shortcut name. Apply the changes.
Page 18: Managing Contacts
Setting up and using the home screen applications Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Bookmarks >...
Page 19 Setting up and using the home screen applications Editing contacts or groups Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 20: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: From the home screen, navigate to: Settings >...
Page 21 Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the side guides ﬁt snugly against the paper.
Page 22 Loading paper and specialty media • Do not slide paper into the tray. • To avoid paper jams, make sure that the stack height is below the maximum paper ﬁll indicator. • Load letterhead depending on whether an optional staple ﬁnisher is installed or not. Without an optional staple ﬁnisher With an optional staple ﬁnisher One‑sided printing One‑sided printing...
Page 23: Loading The 2100-Sheet Tray
Loading paper and specialty media • Load envelopes with the ﬂap side up and against the left side of the tray. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. Insert the tray. From the control panel, set the paper size and paper type to match the paper loaded.
Page 24 Loading paper and specialty media Squeeze and slide the length guide to the position for A5 until it clicks into place. Remove the A5 length guide from its holder. Insert the guide into its designated slot, and then press until it clicks into place.
Page 25 Loading paper and specialty media Loading A4‑, letter‑, legal‑, Oﬁcio‑, and folio‑size paper Pull up and slide the width guide to the correct position for the size of the paper being loaded. If the A5 length guide is still attached, then remove it. If the guide is not attached, then proceed to step d on page Place the A5 length guide in its holder.
Page 26 Loading paper and specialty media Squeeze, and then slide the length guide to the correct position for the size of the paper being loaded. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown. •...
Page 27 Loading paper and specialty media Without an optional staple ﬁnisher With an optional staple ﬁnisher Two‑sided printing Two‑sided printing • When loading prepunched paper, make sure that the holes on the long edge of the paper are against the right side of the tray. One‑sided printing Two‑sided printing Insert the tray.
Page 28: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup. •...
Page 29: Linking Trays
Loading paper and specialty media Without an optional staple ﬁnisher With an optional staple ﬁnisher Two‑sided printing Two‑sided printing • When loading prepunched paper, make sure that the holes on the long edge of the paper are against the right side of the paper guide. One‑sided printing Two‑sided printing •...
Page 30: Paper Support
Paper support Paper support Supported paper sizes Paper sizes supported by the printer Paper size Standard or Optional Multipurpose feeder Two‑sided optional 550‑sheet 2100‑sheet tray printing tray 210 x 297 mm (8.3 x 11.7 in.) A5 LEF 210 x 148 mm (8.3 x 5.8 in.) A5 SEF 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.)
Page 31 Paper support Paper size Standard or Optional Multipurpose feeder Two‑sided optional 550‑sheet 2100‑sheet tray printing tray 9 Envelope 98 x 225 mm (3.9 x 8.9 in.) 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope...
Page 32 Paper support Paper size Offset stacker 4‑bin mailbox Staple ﬁnisher Staple, hole punch ﬁnisher Stack Staple Stack Staple Hole punch Statement 140 x 216 mm (5.5 x 8.5 in.) Executive 184 x 267 mm (7.3 x 10.5 in.) Letter 216 x 279 mm (8.5 x 11 in.) Legal 216 x 356 mm...
Page 33: Supported Paper Types
Paper support Paper size Offset stacker 4‑bin mailbox Staple ﬁnisher Staple, hole punch ﬁnisher Stack Staple Stack Staple Hole punch Other Envelopes 98.4 x 162 mm (3.9 x 6.4 in.) to 176 x 250 mm (6.9 x 9.8 in.) Supported paper types Paper types supported by the printer Paper type Standard or...
Page 34: Supported Paper Weights
Paper support Paper types supported by the output options or ﬁnishers Paper type Offset stacker 4‑bin Staple ﬁnisher Staple, hole punch ﬁnisher mailbox Stack Staple Stack Staple Hole punch Plain paper Card stock Transparencies Labels Bond Envelope Rough envelope Letterhead Preprinted Colored paper Light...
Page 35 Paper support Paper type and weight Standard or Optional Multipurpose feeder Two‑sided printing optional 2100‑sheet 550‑sheet tray tray Card stock ² 203 g/m grain long (125‑lb bond) Card stock ² 199 g/m grain long (110‑lb bond) Card stock ² 176 g/m grain long (65‑lb bond) Transparency...
Page 36 Paper support Paper type and Offset stacker 4‑bin Staple ﬁnisher Staple, hole punch ﬁnisher weight mailbox Stack Staple Stack Staple Hole punch Card stock ² 203 g/m grain long (125‑lb bond) Card stock ² 199 g/m grain long (110‑lb bond) Card stock ²...
Page 37: Printing
Printing Printing Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Print the document.
Page 38: Printing From A Flash Drive
Printing Select a printer. If necessary, adjust the settings. Print the document. Printing from a mobile device using Wi‑Fi Direct® ® Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make sure that the mobile device is connected to the printer wireless network. For more information, “Connecting a mobile device to the printer wireless network”...
Page 39: Supported Flash Drives And File Types
Printing From the display, touch the document that you want to print. If necessary, conﬁgure other print settings. Send the print job. To print another document, touch USB Drive. Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the ﬂash drive or the printer in the area shown while actively printing, reading, or writing from the memory device.
Page 40: Configuring Confidential Jobs
Printing • .jpeg or .jpg • .bmp • .pcx • .tiff or .tif • .png Conﬁguring conﬁdential jobs From the control panel, navigate to: Settings > Security > Conﬁdential Print Setup Conﬁgure the settings. Max Invalid PIN Set the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted.
Page 41: Printing A Font Sample List
Printing From the printer home screen, release the print job. • For conﬁdential print jobs, navigate to: Held jobs > select your user name > Conﬁdential > enter the PIN > select the print job > conﬁgure the settings > Print •...
Page 42: Copying
Copying Copying Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 43: Copying On Letterhead
Copying Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy, and then specify the size of the original document. Touch Copy to, and then select the tray that contains the specialty media. If you are loading the specialty media into the multipurpose feeder, then navigate to: Multipurpose Feeder >...
Page 44: Copying Multiple Pages Onto A Single Sheet
Copying Copying multiple pages onto a single sheet Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Pages per Side. Adjust the settings. Copy the document. Creating a copy shortcut From the home screen, touch Copy.
Page 45: E-Mailing
E-mailing E-mailing Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 46: Sending An E-Mail
E-mailing Sending an e-mail Using the control panel Load an original document into the ADF tray or on the scanner glass. From the home screen, touch E-mail, and then enter the needed information. Note: You can also enter the recipient using the address book or shortcut number. If necessary, conﬁgure the output ﬁle type settings.
Page 47: Faxing
Faxing Faxing Setting up the printer to fax Notes: • The following connection methods are applicable only in some countries or regions. • During the initial printer setup, clear the fax function check box and any other function that you plan to set up later, and then select Continue.
Page 48 Faxing From the Fax Server E‑mail Settings section, conﬁgure the settings. Note: To use the SMTP server setting for e‑mail, enable Use E‑mail SMTP Server. Click Save. Setting up fax using a standard telephone line CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 49 Faxing Setup 1: Printer is connected to a dedicated fax line Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • You can set the printer to receive faxes automatically (set Auto Answer to On) or manually (set Auto Answer to Off).
Page 50 Faxing Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 51 Faxing CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm. CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network.
Page 52 Faxing Connecting the printer to a non‑RJ11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 53 Faxing Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. Connect one end of the telephone cable to the line port of the printer.
Page 54: Using The Automatic Document Feeder And Scanner Glass
Faxing Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a different ring pattern. From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls > Answer On.
Page 55: Sending A Fax
Faxing Sending a fax Using the control panel Load the original document into the ADF tray or on the scanner glass. From the home screen, touch Fax, and then enter the needed information. If necessary, conﬁgure other fax settings. Send the fax job. Using the computer Note: Make sure that the Universal Fax driver is installed.
Page 56: Adjusting The Fax Darkness
Faxing Touch Resolution, and then adjust the setting. Send the fax. Adjusting the fax darkness Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Fax, and then enter the needed information. Touch Darkness, and then adjust the setting.
Page 57: Scanning
Scanning Scanning Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 58: Scanning To A Flash Drive
Scanning Scanning to a ﬂash drive Load an original document into the ADF tray or on the scanner glass. Insert the ﬂash drive. Touch Scan to USB and adjust the settings if necessary. Note: If the USB Drive screen does not appear, then touch USB Drive on the home screen. Scan the document.
Page 59: Scanning To A Fax Server
Scanning Scanning to a fax server Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Scan Center, and then from the list of destinations, select Fax. Select a fax destination. Note: To create a fax destination, touch Create Fax. Scan the document.
Page 60: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menu map Device • • Preferences Accessibility • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About this Printer Print •...
Page 61: Device
Understanding the printer menus Help • • Print All Guides Information Guide • • Mono Quality Guide Media Guide • • Connection Guide Moving Guide • • Copy Guide Print Quality Guide • • E‑mail Guide Scan Guide • • Fax Guide Supplies Guide Troubleshooting...
Page 62 Understanding the printer menus Menu item Description Screen Brightness Adjust the brightness of the display. 20–100% (90*) Flash Drive Access Enable access to the ﬂash drive. Enabled* Disabled Allow Background Removal Specify whether background removal is allowed. Allow Custom Job scans Specify whether the Custom Job Scanning setting appears for copy, scan, and fax.
Page 63 Understanding the printer menus Menu item Description Print Print multiple page images on one side of a sheet of paper. Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side...
Page 64 Understanding the printer menus Menu item Description VNC Password Specify the password to connect to the VNC client server. Note: This menu item appears only if Authentication Type is set to Standard Authentication. Note: An asterisk (*) next to a value indicates the factory default setting. Notiﬁcations Menu item Description...
Page 65 Understanding the printer menus Menu item Description E‑mail Alerts Setup Conﬁgure an SMTP server to send e‑mail to a group of pre- deﬁned e-mail addresses when certain events occur on the E‑mail Setup printer. Primary SMTP Gateway Primary SMTP Gateway Port (25*) Secondary SMTP Gateway Secondary SMTP Gateway Port (25*) SMTP Timeout (30 seconds*)
Page 66 Understanding the printer menus Menu item Description Error Prevention Set the number of automatic reboots that the printer can perform. Auto Reboot Max Auto Reboots 1–20 (2*) Error Prevention Set the time before the printer performs an automatic reboot. Auto Reboot Auto Reboot Window 1–525600 seconds (720*) Error Prevention...
Page 67 Understanding the printer menus Menu item Description Timeouts Set the time before the printer turns off. Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days* 1 week 2 weeks 1 month Timeouts Set Hibernate Timeout to turn off the printer while an active Ethernet connection exists.
Page 68 Understanding the printer menus Restore Factory Defaults Menu item Description Restore Settings Restore the printer factory default settings. Restore all settings Restore printer settings Restore network settings Restore fax settings Restore app settings Maintenance Conﬁguration Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer.
Page 69 Understanding the printer menus Menu item Description Tray Conﬁguration Determine the default loading orientation for the A5 size paper in all paper sources. A5 Loading Short Edge Long Edge* Tray Conﬁguration Set the paper source that the user ﬁlls when a prompt to load paper appears.
Page 70 Understanding the printer menus Menu item Description Printer Emulations Disable access to printer message during emulation. Emulator Security Disable Printer Message Access Fax Conﬁguration Set fax to enter Sleep mode whenever the printer determines that it should. Fax Low Power Support Disable Sleep Permit Sleep Auto*...
Page 71 Understanding the printer menus Menu item Description Device Operations Set the minimum memory allocation for storing copy jobs. Minimum Copy Memory 20 MB* 30 MB 50 MB 80 MB 100 MB Device Operations Erase user‑deﬁned strings for the Default or Alternate custom messages.
Page 72 Understanding the printer menus Menu item Description Scanner Conﬁguration Reduce skewing of documents that are scanned from the ADF. ADF Deskew ADF Electronic Deskew(On*) Scanner Conﬁguration Disable the scanner when it is not working properly. Disable Scanner Enabled* Disabled ADF Disabled Scanner Conﬁguration Set the byte order of a TIFF‑formatted scan output.
Page 73: Print
Understanding the printer menus Visible Home Screen Icons Menu Description Copy Specify which icons to show on the home screen. E-mail Status/Supplies Job Queue Change Language Shortcut Center Address Book Bookmarks Held Jobs Scan Proﬁles App Proﬁles Scan Center Card Copy About this Printer Menu item Description...
Page 74 Understanding the printer menus Menu item Description Blank Pages Print blank pages that are included in a print job. Print Do Not Print* Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job. Off (1,1,1,2,2,2) On (1,2,1,2,1,2)* Separator Sheets...
Page 75 Understanding the printer menus Setup Menu item Description Printer Language Set the printer language. PCL Emulation Note: Setting a printer language default does not prevent a software PS Emulation* program from sending print jobs that use another printer language. Job Waiting Preserve print jobs requiring supplies so that jobs not requiring the missing supplies can print.
Page 76 Understanding the printer menus Menu item Description Pixel Boost Enable more pixels to print in clusters for clarity, in order to enhance text and images. Off* Fonts Horizontally Vertically Both directions Toner Darkness Determine the lightness or darkness of text images. 1 to 10 (8*) Halftone Enhance the printed output to have smoother lines with sharper edges.
Page 77 Understanding the printer menus Menu item Description Log Action at Near Full Specify how the printer responds when the hard disk is nearly full. None* Note: The value deﬁned in Log Near Full Level determines when this action E‑mail Current Log is triggered.
Page 78 Understanding the printer menus Menu item Description Scale To Fit Scale the page content to ﬁt the selected paper size. Off* Annotations Specify whether to print annotations in the PDF. Print Do Not Print* Print PDF Error Enable the printing of PDF error. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 79 Understanding the printer menus Menu item Description Font Source Choose the source which contains the default font selection. Resident* Notes: Disk • Flash and Disk appear only when a ﬂash memory or hard disk is Flash installed. • For Flash and Disk to appear, make sure that they are not read‑ or write‑protected.
Page 80 Understanding the printer menus Menu item Description Auto LF after CR Set the printer to perform a line feed after a carriage return control command. Off* Tray Renumber • Conﬁgure the printer to work with a different print driver or custom application that uses a different set of source assignments to request a Assign MP Feeder given paper source.
Page 81: Paper
Understanding the printer menus Menu item Description Invert Invert bitonal monochrome images. Off* Note: This menu item does not apply to GIF or JPEG image formats. Scaling Adjust the image to ﬁt the printable area. Anchor Top Left Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit. Best Fit* Anchor Center Fit Height/Width...
Page 82 Understanding the printer menus Menu item Description Conﬁgure MP Determine the behavior of the multipurpose feeder. Cassette* Notes: Manual • Cassette conﬁgures the multipurpose feeder as the automatic paper First source. • Manual sets the multipurpose feeder only for manual-feed print jobs. •...
Page 83 Understanding the printer menus Custom Scan Sizes Menu item Description Custom Scan Size [x] Assign a scan size name and conﬁgure the scan settings. Scan Size Name Width 1–8.5 inches (8.5*) 25.4–215.9 mm (215.9*) Height 1–25 inches (11*) 25.4–635 mm (279.4*) Orientation Portrait* Landscape...
Page 84: Copy
Understanding the printer menus Copy Copy Defaults Menu item Description Content Type Improve the output result based on the content of the original document. Text Text/Photo* Photo Graphics Content Source Improve the output result based on the source of the original document. Black and White Laser* Color Laser Inkjet...
Page 85 Understanding the printer menus Menu item Description Collate Print multiple copies in sequence. Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* “Copy from” Size Set the paper size of the original document. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting.
Page 86 Understanding the printer menus Menu item Description Contrast Specify the contrast for the scanned image. Best for content* 0–5 Background Removal Remove the background color or image noise from the original document. Background Detection (Content‑based*) Level (0*) Notes: • Content-based removes the background color from the original document .
Page 87: Fax
Understanding the printer menus Menu item Description Allow Save as Shortcut Save copy settings as a shortcut. Adjust ADF Skew Set the printer to adjust the skewed images from documents that are scanned from the ADF. Sample copy Print a sample copy to check the quality before printing the remaining copies. Off* Note: This menu item appears only when a hard disk is installed.
Page 88 Understanding the printer menus Menu item Description Fax Send Settings Conﬁgure the fax send settings. Resolution (Standard*) Note: Custom Job Scanning and Scan Preview appear only Original Size (Mixed Sizes*) when a hard disk is installed. Orientation (Portrait*) Sides (Off*) Content Type (Text*) Content Source (Black and White Laser*) Darkness (5*)
Page 89 Understanding the printer menus Menu item Description Fax Receive Settings Conﬁgure the fax receive settings. Fax Job Waiting (None*) Rings to Answer (3*) Auto Reduction (On*) Paper Source (Auto*) Sides (Off*) Separator Sheets (None*) Separator Sheet Source(Tray 1*) Output Bin(Standard Bin*) Fax Footer (Off*) Fax Footer Time Stamp (Receive*) Holding Faxes...
Page 90 Understanding the printer menus Menu item Description Fax Log Settings Conﬁgure the fax log settings. Transmission Log Frequency (Always*) Transmission Log Action Print (On*) E‑mail (Off*) E‑mail Logs To Receive Error Log (Print Never*) Auto Print Logs (On*) Log Paper Source (Tray 1*) Logs Display (Remote Fax Name*) Enable Job Log (On*) Enable Call Log (On*)
Page 91: E-Mail
Understanding the printer menus Menu item Description Fax Server E‑mail Settings Conﬁgure the fax server e‑mail settings. Use E‑mail SMTP Server (On*) Primary SMTP Gateway Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout (30 seconds*) Reply Address Use SSL/TLS (Disabled*) Required Trusted Certiﬁcate (On*)
Page 92 Understanding the printer menus Menu item Description Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP server. Secondary SMTP Gateway Port Enter the server port number of your secondary or backup SMTP server.
Page 93 Understanding the printer menus Menu item Description NTLM Domain Specify the domain name for the NTLM security protocol. Note: An asterisk (*) next to a value indicates the factory default setting. E‑mail Defaults Menu item Description Subject: Specify the e‑mail subject and message. Message: File Name Specify the ﬁlename for the scanned document.
Page 94 Understanding the printer menus Menu item Description Color Set the printer to capture ﬁle content in color or in mono. Black and White Gray Color* Auto Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi...
Page 95 Understanding the printer menus Menu item Description JPEG Quality Set the JPEG quality of the scanned image. Best for content* 5–95 Contrast Specify the contrast for the scanned image. Best for content* 0–5 Background Removal Remove the background color or image noise from the original document.
Page 96 Understanding the printer menus Menu item Description Limit Destinations Limit sending of e‑mail only to the speciﬁed list of domain name. Note: Use a comma to separate each domain. Send Me a Copy Send a copy of the e‑mail to yourself. Never appears* On by Default Off by Default...
Page 97: Ftp
Understanding the printer menus Menu item Description Scan Preview Show a scan preview of the original document. Note: This menu item appears only when a hard disk is installed. Allow Save as Shortcut Save an e‑mail address as a shortcut. E‑mail Images Sent As Specify how to send the images that are included in the e‑mail.
Page 98 Understanding the printer menus Menu item Description PDF Settings Conﬁgure the PDF settings for the scanned image. PDF Version (1.5*) Note: Highly Compressed appears only when a hard disk is installed. Archival Version (A‑1a*) Highly Compressed (Off*) Secure (Off*) Archival (PDF/A) (Off*) Content Type Improve the output result based on the content type of the original document.
Page 99 Understanding the printer menus Menu item Description Sides Specify the orientation when scanning on both sides of the document. Off* Long Edge Short Edge File Name Specify the ﬁle name of the scanned image. Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description...
Page 100 Understanding the printer menus Menu item Description Mirror Image Create a mirror image of the original document. Off* Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the shadow detail in the scanned image. ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document.
Page 101: Usb Drive
Understanding the printer menus Menu item Description Log Paper Source Specify the paper source for printing FTP logs. Tray [x] (1*) Multipurpose Feeder Custom Job Scanning Set the printer to scan the ﬁrst set of original documents using the speciﬁed settings, and then scan the next set with the same or different settings.
Page 102 Understanding the printer menus Menu item Description Content Type Improve the output result based on the content type of the original document. Text Text/Photo* Graphics Photo Content Source Improve the output result based on the content source of the original document. Black and White Laser* Color Laser Inkjet...
Page 103 Understanding the printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity for cyan, magenta, and yellow. Cyan (0*) Magenta (0*) Yellow (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*)
Page 104 Understanding the printer menus Menu item Description Sharpness Adjust the sharpness in the scanned image. 1–5 (3*) Temperature Generate a bluer or redder output of the original document. ‑4 to 4 (0*) Blank Pages Set the sensitivity of scans in relation to blank pages in the original document.
Page 105 Understanding the printer menus Menu item Description Paper Source Set the paper source for the print job. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job.
Page 106: Network/Ports
Understanding the printer menus Menu item Description Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Multipurpose Feeder Blank Pages Print blank pages in a print job. Do Not Print* Print Note: An asterisk (*) next to a value indicates the factory default setting. Network/Ports Network Overview Menu item...
Page 107 Understanding the printer menus Menu item Description Enable LLDP Enable Link Layer Discovery Protocol (LLDP) in the printer. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless network adapter.
Page 108 Understanding the printer menus Menu item Description IPv6 Conﬁgure the IPv6 settings. Enable IPv6 (On*) Enable DHCPv6 (Off*) Stateless Address Autoconﬁguration (On*) DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Preﬁx (64*) All IPv6 Addresses All IPv6 Router Addresses Network Address Specify the network address.
Page 109 Understanding the printer menus Menu item Description IPv6 Conﬁgure the IPv6 settings. Enable IPv6 (On*) Enable DHCPv6 (Off*) Stateless Address Autoconﬁguration (On*) DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Preﬁx (64*) All IPv6 Addresses All IPv6 Router Addresses Network Address Specify the network address.
Page 110 Understanding the printer menus Menu item Description Set Hostname Set the current TCP/IP host name. Domain Name Set the domain name. Allow DHCP/BOOTP to update Allow the DHCP and BOOTP clients to update the NTP settings of the printer. NTP server Zero Conﬁguration Name Specify a service name for the zero conﬁguration network.
Page 111 Understanding the printer menus Menu item Description Restricted Server List Options Specify the access option for IP addresses that are not in the list. Block All Ports* Block Printing Only Block Printing and HTTP Only Specify a maximum transmission unit (MTU) parameter for the TCP connections. 256–1500 Ethernet (1500*) Raw Print Port Specify a raw port number for printers connected on a network.
Page 112 Understanding the printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Set Read/Write Credentials User Name Password Set Read‑only Credentials User Name Password Authentication Hash SHA1* Minimum Authentication Level No Authentication, No Privacy Authentication, No Privacy Authentication, Privacy*...
Page 113 Understanding the printer menus Menu item Description Proposed Authentication Method Set the authentication method. SHA1 Note: This menu item appears only when Base Conﬁguration is set SHA256* to Compatibility. SHA512 IKE SA Lifetime (Hours) Specify the IKE SA expiry period. Note: This menu item appears only when Base Conﬁguration is set to Secure.
Page 114 Understanding the printer menus Menu item Description LPD Banner Page Print a banner page for all LPD print jobs. Off* Note: A banner page is the ﬁrst page of a print job used as a separator of print jobs and to identify the originator of the print job request.
Page 115 Understanding the printer menus ThinPrint Menu item Description Enable ThinPrint Print using ThinPrint. Off* Port Number Set the port number for the ThinPrint server. 4000–4999 (4000*) Bandwidth (bits/sec) Set the speed to transmit data in a ThinPrint environment. 100–1000000 (0*) Packet Size (kbytes) Set the packet size for data transmission.
Page 116 Understanding the printer menus Restrict external network access Menu item Description Restrict external network Restrict access to network sites. access Off* External network address Specify the network addresses with restricted access. E‑mail address for notiﬁcation Specify an e‑mail address to send a notiﬁcation of logged events. Ping frequency Specify the network query interval in seconds.
Page 117 Understanding the printer menus Menu item Description SSID Specify the service set identiﬁer (SSID) of the Wi‑Fi network. Preferred Channel Number Show the PSK on the Network Setup Page. Auto 1–11 (6*) Set PSK Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi connection.
Page 118: Security
Understanding the printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Access Address Book in Apps Note: Some menu items appear only when a hard disk is installed. Modify Address Book Manage Shortcuts Create Proﬁles Manage Bookmarks...
Page 119 Understanding the printer menus Menu item Description Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Conﬁguration Operator Panel Lock Import / Export All Settings Out of Service Erase Apps Control access to printer applications. New Apps Scan Center Scan Center Custom [x]...
Page 120 Understanding the printer menus Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server. Off* Remote Syslog Server Specify the remote syslog server. Remote Syslog Port Specify the remote syslog port.
Page 121 Understanding the printer menus Menu item Description Severity of Events to Log Specify the priority level cutoff for logging messages and events. 0 ‑ Emergency 1 ‑ Alert 2 ‑ Critical 3 ‑ Error 4 ‑ Warning* 5 ‑ Notice 6 ‑...
Page 122 Understanding the printer menus Menu item Description Digitally Sign Exports Add a digital signature to each exported log ﬁle. Off* Clear Log Delete all audit logs. Export Log Export a security log to a ﬂash drive. Syslog (RFC 5424) Syslog (RFC 3164) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 123 Understanding the printer menus Menu item Description Repeat Job Expiration Set the expiration time for a print job that you want to repeat. Off* 1 Hour 4 Hours 24 Hours 1 Week Verify Job Expiration Set the expiration time that the printer prints a copy for the user to examine its quality, before printing the remaining copies.
Page 124 Understanding the printer menus Erase Temporary Data Files Menu item Description Stored in onboard memory Delete all ﬁles stored on the printer memory. Off* Stored on hard disk Delete all ﬁles stored on the printer hard disk. 1 Pass Erase* Note: This menu item appears only when a printer hard disk is installed.
Page 125: Reports
Understanding the printer menus Menu item Description Minimum Password Length Specify the password length. 0–32 Note: An asterisk (*) next to a value indicates the factory default setting. Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus. Device Menu item Description...
Page 126: Help
Understanding the printer menus Menu item Description Fax Job Log Print a report about the last 200 completed fax jobs. Note: This menu item appears only when Enable Job Log is set to On. Fax Call Log Print a report about the last 100 attempted, received, and blocked calls. Note: This menu item appears only when Enable Job Log is set to On.
Page 127: Printing The Menu Settings Page
Understanding the printer menus Printing the Menu Settings Page From the home screen, touch Settings > Reports > Menu Settings Page.
Page 128: Securing The Printer
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 129: Encrypting The Printer Hard Disk
Securing the printer Encrypting the printer hard disk This process erases all contents in the hard disk. If necessary, back up important data from the printer before starting the encryption. From the home screen, touch Settings > Security > Disk Encryption > Start encryption. Follow the instructions on the display.
Page 130 Securing the printer Disposing of a printer hard disk • Degaussing—Flushes the hard disk with a magnetic ﬁeld that erases stored data • Crushing—Physically compresses the hard disk to break component parts and render them unreadable • Milling—Physically shreds the hard disk into small metal bits Note: To guarantee that all data are completely erased, destroy physically each hard disk where data is stored.
Page 131: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Adjusting the speaker volume Adjusting the default internal speaker volume The speaker volume will reset to default value after the session is logged out, when the printer wakes from Sleep or Hibernate mode, or after a power‑on reset.
Page 132 Maintaining the printer Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: • The access point (wireless router) is WPS‑certiﬁed or WPS‑compatible. For more information, see the documentation that came with your access point. •...
Page 133: Cleaning Printer Parts
Maintaining the printer Deactivating the Wi‑Fi network From the home screen, touch Settings > Network/Ports > Network Overview > Active Adapter > Standard Network. Follow the instructions on the display. Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 134 Maintaining the printer Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass • ADF glass pad • Scanner glass • Scanner glass pad...
Page 135 Maintaining the printer Open door E. Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad in door E • ADF glass in door E Close door E, and then close the scanner cover.
Page 136: Ordering Parts And Supplies
Maintaining the printer Ordering parts and supplies To order parts and supplies, contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper. Checking the status of parts and supplies From the home screen, touch Status/Supplies.
Page 137 Maintaining the printer Remove the used toner cartridge. Unpack the new toner cartridge, and then shake it to redistribute the toner.
Page 138: Moving The Printer
Maintaining the printer Insert the new toner cartridge. Close the door. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
Page 139: Saving Energy And Paper
Maintaining the printer Shipping the printer When shipping the printer, use the original packaging or contact the place where you purchased the printer. Saving energy and paper Conﬁguring the power save mode settings Sleep mode From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. Specify the amount of time that the printer stays idle before it enters Sleep Mode.
Page 140: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 141: Identifying Jam Locations
Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
Page 142 Clearing jams Jam locations Automatic document feeder Standard, ﬁnisher, or output option bin Door A Multipurpose feeder Trays Door C Finisher or output option rear door • Door H • Door N • Door P...
Page 143: Paper Jam In Trays
Clearing jams Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in door A Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 144 Clearing jams Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 145 Clearing jams Pull out the duplex unit. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the duplex unit.
Page 146: Paper Jam In Door C
Clearing jams Insert the imaging unit. Insert the toner cartridge. Close the door. Paper jam in door C Open door C. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 147: Paper Jam In The Standard Bin
Clearing jams Note: Make sure that all paper fragments are removed. • Fuser area • Below the fuser area • Duplex area Close the door. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 148: Paper Jam In The Multipurpose Feeder
Clearing jams Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Flex, fan, and align the paper edges before loading.
Page 149: Paper Jam In The Automatic Document Feeder
Clearing jams Reload paper. Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open door D. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the jammed paper.
Page 150 Clearing jams Open the scanner cover. Open door E. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door E, and then close the scanner cover.
Page 151: Paper Jam In The 4-Bin Mailbox
Clearing jams Paper jam in the 4‑bin mailbox Paper jam in door N Open door N. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door. Paper jam in the mailbox bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 152: Paper Jam In The Offset Stacker Or Staple Finisher
Clearing jams Paper jam in the offset stacker or staple ﬁnisher Paper jam in door H Open door H. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 153 Clearing jams Close the door. Paper jam in the offset stacker or staple ﬁnisher bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 154: Paper Jam In The Staple, Hole Punch Finisher
Clearing jams Paper jam in the staple, hole punch ﬁnisher Paper jam in door P Open door P. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door. Paper jam in the staple, hole punch ﬁnisher bin Remove the jammed paper.
Page 155: Staple Jam In The Staple Finisher
Clearing jams Staple jam in the staple ﬁnisher Open door F.
Page 156 Clearing jams Remove the staple cartridge holder. Remove the loose staples.
Page 157 Clearing jams Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket. Insert the staple cartridge holder until it clicks into place. Close the door.
Page 158: Staple Jam In The Staple, Hole Punch Finisher
Clearing jams Staple jam in the staple, hole punch ﬁnisher Depending on the staple jam location, open either door F or door G. Remove the staple cartridge holder.
Page 159 Clearing jams Remove the loose staples. Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket.
Page 160 Clearing jams Insert the staple cartridge holder until it clicks into place. Close the door.
Page 161: Troubleshooting
Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
Page 162 Troubleshooting Action Step 7 The problem is Contact your dealer. solved. Access the Embedded Web Server. Did the Embedded Web Server open? Unable to read ﬂash drive Action Step 1 Go to step 2. Wait for the printer to ﬁnish processing the Check if the printer is not busy processing another job.
Page 163: Hardware Options Problems
Troubleshooting Hardware options problems Defective ﬂash detected Contact your dealer. Not enough free space in ﬂash memory for resources Contact your dealer. Unformatted ﬂash detected Try one or more of the following: • From the control panel, select Continue to stop the defragmentation and continue printing. •...
Page 164: Paper Feed Problems
Troubleshooting Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the ﬂaps. Send the print job.
Page 165 Troubleshooting Tray linking does not work Action Step 1 The problem is Go to step 2. solved. Check if the trays contain the same paper size and paper type. Check if the paper guides are positioned correctly. Print the document. Do the trays link correctly? Step 2 The problem is...
Page 166: Printing Problems
Troubleshooting Action Step 2 Go to step 3. The problem is solved. From the home screen, touch Settings > Paper > Tray Conﬁguration > Paper Size/Type. Set the correct paper size and type. Print the document. Do paper jams occur frequently? Step 3 Contact your dealer.
Page 167 Troubleshooting Dark print Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 168 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Replace textured paper with plain paper. Print the document. Is the print dark? Step 6 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity.
Page 169 Troubleshooting Action Step 2 Contact your dealer. The problem is solved. Adjust the print quality settings. From the control panel, navigate to: Settings > Print > Quality > Pixel Boost > Fonts Adjust Toner Darkness to 7. From the control panel, navigate Settings >...
Page 170 Troubleshooting Action Step 3 Contact your dealer. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 171 Troubleshooting Action Step 3 Contact your dealer. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 172 Troubleshooting Light print Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 173 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Check if the print resolution is set to 600 dpi. From the control panel, navigate to: Settings > Print > Quality > Print Resolution Print the document. Is the print light? Step 5 Contact your dealer.
Page 174 Troubleshooting Action Step 3 Contact your dealer. Contact your dealer. Check the status of the imaging unit. From the control panel, navigate to: Status/Supplies > Supplies Is the imaging unit near end of life? Paper curl Action Step 1 Go to step 2. The problem is solved.
Page 175 Troubleshooting Action Step 4 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Is the paper curled? Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages.
Page 176 Troubleshooting Solid black pages Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact your dealer. The problem is Check if the printer is using a genuine and supported toner solved.
Page 177 Troubleshooting Toner easily rubs off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 178 Troubleshooting Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2. The problem is solved.
Page 179 Troubleshooting Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 180 Troubleshooting Action Contact your dealer. The problem is Check if the printer is using a genuine and supported toner solved. cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Do vertical dark bands appear on prints? Vertical dark lines Note: Before solving the problem, print the Print Quality Test Pages.
Page 181 Troubleshooting Action Step 1 Go to step 2. Go to step 3. Using a blank sheet of paper, make a two‑sided copy using the ADF. Do vertical dark lines or streaks appear on prints? Step 2 Go to step 3. The problem is solved.
Page 182 Troubleshooting Action Step 4 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do vertical dark lines or streaks appear on prints? Vertical dark streaks with print missing Contact your dealer.
Page 183 Troubleshooting Action Step 2 The problem is Go to step 3. solved. The print job may contain a formatting error or invalid data. • Delete the print job, and then send it again. • For PDF ﬁles, generate a new ﬁle, and then print the documents.
Page 184 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog. Set the resolution to 600 dpi. Print the document. Is the printer printing slow? Step 4 Go to step 5.
Page 185 Troubleshooting Action Step 8 Contact your dealer. The problem is solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Page 186 Troubleshooting Action Step 5 The problem is Contact your dealer. solved. Remove, and then reinstall the print driver. Print the document. Is the document printed? The printer is not responding Action Step 1 The problem is Go to step 2. solved.
Page 187 Troubleshooting Action Step 7 The problem is Contact your dealer. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Is the printer responding? Adjusting toner darkness From the home screen, touch Settings > Print > Quality. Adjust the toner darkness.
Page 188: Faxing Problems
Troubleshooting Faxing problems Cannot send or receive faxes Action Step 1 The problem is Go to step 2. solved. Resolve any error messages that appear on the display. Can you send or receive a fax? Step 2 The problem is Go to step 3.
Page 189 Troubleshooting Action Step 5 The problem is Go to step 6. solved. Check if the printer is connected to an analog phone service or to the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter.
Page 190 Troubleshooting Can receive but not send faxes Action Step 1 The problem is Go to step 2. solved. Load the original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact your dealer.
Page 191: Scanning Problems
Troubleshooting Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Make sure that there are no print quality defects. From the control panel, touch Settings > Troubleshooting > Print Quality Test Pages. Correct any print quality defects. For more information, see “Print quality is poor”...
Page 192 Troubleshooting Partial copies of document or photo Action Step 1 The problem is Go to step 2. solved. Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass. Copy the document or photo. Is the document or photo copied correctly? Step 2 The problem is...
Page 193 Troubleshooting Scan job was not successful Action Step 1 The problem is Go to step 2. solved. Check the cable connections. Make sure that the Ethernet or USB cable is securely connected to the computer and the printer. Resend the scan job. Is the scan job successful? Step 2 The problem is...
Page 194 Troubleshooting Scanner does not respond Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected properly to the printer and the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 195: Contacting Your Dealer
Troubleshooting Place the Print Quick Test page on the ADF tray. Touch Front ADF Registration or Rear ADF Registration. Notes: • To align Front ADF Registration, place the test page faceup, short edge ﬁrst into the ADF. • To align Rear ADF Registration, place the test page facedown, short edge ﬁrst into the ADF. In the Copy Quick Test menu, touch Start.
Page 196: Notices
Supplies Standard supplies for this product that can be replaced by the user include toner cartridges. Be sure to use only SHARP-speciﬁed products for the toner cartridges.
Page 197 Notices For best copying results, be sure to use only Sharp Genuine Supplies which are designed, engineered, and tested to maximize the life and performance of Sharp products. Look for the Genuine Supplies label on the toner package. GENUINE SUPPLIES...
Page 198 Notices India E-Waste notice This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in concentrations exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in Schedule II of the Rules.
Page 199 Notices The products without the logo may not meet the ENERGY STAR® guidelines. Temperature information Operating temperature and relative humidity 15.6 to 32.2°C (60 to 90°F) and 15 to 80% RH 1.1 to 35°C (34 to 95°F) and 8 to 80% RH Printer / cartridge / imaging unit long- Maximum wet bulb temperature: 22.8°C (73°F) term storage...
Page 200 Notices Mode Description Power consumption (Watts) Ready The product is waiting for a print job. Higher power usage: 51.5 (7465-496); 48 (7465-896) Lower power usage: 32.1 (7465-496); 34.5 (7465-896) Sleep Mode The product is in a high‑level energy‑saving mode. 1.8 (7465-496); 2.9 (7465-896) Hibernate The product is in a low‑level energy‑saving mode.
Page 201 Notices Total energy usage It is sometimes helpful to estimate the total product energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's energy usage.
Page 202 Notices of devices that may be connected to a line, as determined by the total RENs, contact your local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identiﬁer that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (for example, 03 is a REN of 0.3).
Page 203 Notices peuvent être connectés n’est pas directement limité, mais la somme des REN de ces appareils ne doit pas dépasser cinq. Le numéro REN est indiqué sur l'étiquette produit. Cet équipement utilise des prises de téléphone CA11A. Notice to users of the New Zealand telephone network The following are special conditions for the Facsimile User Instructions.
Page 204 Notices Lexmark International, Inc. LEX-M14-002 A18-0046001 Using this product in Switzerland This product requires a Swiss billing tone ﬁlter to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un ﬁltre de tonalité de facturation suisse devant être installé sur toute ligne recevant des impulsions de comptage en Suisse.
Page 205 Notices Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
Page 206 Notices The FCC Class A limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Page 207 Notices A declaration of conformity to the requirements of the Directives is available upon request from Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY. Compliance is indicated by the CE marking: Restrictions This radio equipment is restricted to indoor use only. Outdoor use is prohibited. This restriction applies to all the countries listed in the table below: EU statement of radio transmitter operational frequency bands and maximum RF power This radio product transmits in either the 2.4GHz (2.412–2.472 GHz in the EU) or 5GHz (5.15–5.35, 5.47–5.725...
Page 208 Notices European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU, and 2011/65/EU on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, and on the restrictions of use of certain hazardous substances in electrical and electronic equipment.
Page 209: Index
Index Index conﬁdential print jobs 40 Numerics printing 40 2100‑sheet tray can send but not receive conﬁguring daylight saving loading 23 faxes 190 time 54 canceling a print job conﬁguring supply from the computer 41 notiﬁcations 136 from the printer control adapter plug 50 conﬁguring the settings panel 41...
Page 210 Index creating a shortcut erasing printer memory 129 folder paper 169 copy 44 Ethernet cable 13 font sample list creating bookmarks 17 Ethernet port 13 printing 41 creating folders e‑mail server FTP address for bookmarks 17 setting up 45 creating shortcut 57 creating shortcut e‑mail shortcut FTP server, scanning to...
Page 211 Index Login Restrictions 122 nonvolatile memory LPD Conﬁguration 113 erasing 128 letterhead Manage Permissions 118 Non‑Printer Manufacturer copying on 43 Media Types 83 supply 163 loading 28 Menu Settings Page 125 non‑volatile memory 129 loading, 2100‑sheet tray 23 Miscellaneous 124 Not enough free space in ﬂash LINE port 13 Network 126...
Page 212 Index parts status envelope seals when Menu Settings Page 127 checking 136 printing 164 network setup page 162 personal identiﬁcation number incorrect margins 171 using Google Cloud Print 37 method 132 jammed pages are not using Wi‑Fi Direct 38 photos, copying 42 reprinted 166 printing a font sample list 41 placing separator sheets...
Page 213 Index scan job not successful 193 FTP address 57 conﬁdential and other held Scan to Computer shortcut, creating a documents do not print 182 setting up 59 copy 44 envelope seals when scan troubleshooting skewed print 175 printing 164 cannot scan from a Sleep mode incorrect margins 171 computer 191...
Page 214 Index unlinking trays 29 USB cable 13 USB port 13 enabling 162 using the ADF copying 42 using the automatic document feeder (ADF) 42, 45, 54, 57 using the control panel 14 using the home screen 15 using the scanner glass 42, 45, 54, 57 copying 42 verify print jobs 40...

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