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Sharp MX-B382 Technical Handy Manual
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Sharp MX-B382 Technical Handy Manual

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See also: Operating Manual
Technical Handy Guide
JUNE 2015
1/06/2015
CONTENT
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MX-B382P
MX-B382P
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Summary of Contents for Sharp MX-B382

  • Page 1: Table Of Contents

    CONTENT Product Specification E-Manual Update Product Options Firmware & Print Driver Revision Updated Consumables Test Simulation MX-B382 Initial Setup Trouble Codes MX-B382P Printer Setup Job Log Error Codes Density & Gradation Adjustment Jam Cause Codes Maintenance Repair Hints Operating System Support...

  • Page 2: Product Specification

    PRODUCT SPECIFICATION SHARP MX-B382 MX-B382P General Specification Original paper size: Max. A4 Tray, CassetteA, Bypass : A4R-A5R, 8.5x14-5.5x8.5, Printed Paper Size: CassetteB : A4R-B5R, 8.5x14-7.25x10.5R Standard Paper Capacity: 600 (500-sheet x1, 100-sheet Multi bypass) Maximum Paper Capacity: 2100 (500-sheet x4, 100-sheet Multi bypass)
  • Page 3 USB Direct Print (Pull): XPS: MX-PUX1 & MX-ARSMX3 is required. Tandem Print: Network Scanner Type: STD (Colour) MX-B382 only Resolution: 100, 200, 300, 400, 600 dpi Mono: TIFF, PDF & Encrypted PDF Format: Colour: TIFF, JPEG, XPS, PDF & Encrypted PDF...

  • Page 4: Product Options

    MX-B382P only MX-CSX2 Paper Feed Unit B MX-AMX1 MX-UN01A / UN05A Application Integration Module Sharp OSA-Network Scanner Tool (1 / 5 license kit) MX-AMX2 MX-UN10A / UN50A Application Communication Module Sharp OSA-Network Scanner Tool (10 / 50 license kit) MX-AMX3...
  • Page 5 MX-B382 only MX-US10 10 License Kit Opt. MX-US50 50 License Kit Opt. MX-USA0 100 License Kit Opt. Sharp OSA Network Scanner Tool:- MX-UN01A 1 License Kit Opt. MX-UN05A 5 License Kit Opt. Requires MX-AMX2 MX-B382 only MX-UN10A 10 License Kit Opt.

  • Page 6: Consumables

    CONSUMABLES SHARP CONSUMABLES: MX-B382 MX-B382P Product Code Description / Contents Approx. Life Approx. Life MX-B42GT1 Black Toner Cartridge (A4 @ 5%) PROCESS UNIT: MX-B42GV1 Black Developer Drum Cartridge:- MX-C38GRB  Main Charge Cleaner Waste Toner Kit:- MX-B38HB  LSU Cleaner x 2...
  • Page 7 CONSUMABLES SHARP SERVICE ROTATION: MX-B382 MX-B382P Product Code Description / Contents Approx. Life Approx. Life Paper Feed Roller Kit:-  Paper feed roller. MX-C31RT  Pick up roller.  Separation roller. 100k (approx.) Manual Feed Roller Kit:-  MX-C31MR Paper feed roller.

  • Page 8: Mx-B382 Initial Setup

    MX-B382 INITIAL SETUP SHARP DEVELOPER SET-UP Sim 25-02 Auto Developer Adjustment - Select K. Toner Installation must be performed after Auto Developer Adjustment is completed. ** For optimum image quality & performance, it is recommended to setup & install developer at the customer site.
  • Page 9 MX-B382 INITIAL SETUP SHARP PRINT IMAGE POSITION & MAGNIFICATION Automatic Adjustment:- Sim 50-28 BK MAG ADJ (Main Scan Mag). SETUP/PRINT ADJ (Lead, Offset or All). Manual Adjustment:- Sim 50-10 BK MAG (inside dimension) to 240mm. Sim 50-10 Image Off Centre Adjustment.
  • Page 10 MX-B382 INITIAL SETUP SHARP FAX OPTION – MX-FXX3 AR-MM9 Install 8MB Fax Memory to MFP PWB (SLOT E). Use Sim22-10 to check MX-FXX2 & AR-MM9 are recognised. Sim 66-02 Fax SW Setting (Destination). Sim 66-10 Fax Memory Clear (For Extended Memory).

  • Page 11: Mx-B382P Printer Setup

    MX-B382P PRINTER SETUP SHARP DEVELOPER SET-UP Sim 25-02 Auto Developer Adjustment - Select K. Toner Installation must be performed after Auto Developer Adjustment is completed. ** For optimum image quality & performance, it is recommended to setup & install developer at the customer site.
  • Page 12 MX-B382P PRINTER SETUP SHARP PRINT IMAGE QUALITY Check Image Quality (Print Mode) – Density. Sim 64-05 PCL Density Test Page. Sim 64-06 PS Density Test Page. PERIPHERAL / OPTION CONFIGURATION FINISHER – MX-FN12 Sim 26-65 Finisher Alarm Mode: Limit number of Copies in staple mode (ON/OFF).

  • Page 13: Density & Gradation Adjustment

    DENSITY & GRADATION ADJUSTMENT SHARP MX-B382 - Manual Density & Gradation Adjustment – SERVICE MODE HIGH DENSITY PROCESS CONTROL: [Execute] Sim 44-06 HALF TONE IMAGE CORRECTION [Execute] Sim 44-26 HALF TONE ADJUSTMENT: Sim 46-74 [for Engine & Printer] SERVICE MODE Place printed test pattern onto glass for both Copy &...

  • Page 14: Maintenance

    The following starting powder should be applied to the relevant consumable item during maintenance:- Starting Powder OPC Drum Primary Transfer Belt UKOG-0312FCZZ UKOG-0123FCZZ MX-B382(P) [Stearic Acid] [Kynar Starting Powder] CAUTION: Do not apply Stearic Acid (UKOG-0312FCZZ), Strontium Titanium (UKOG-0316FCZZ) or Titanium Hydroxide (UKOG-0322FCZZ) starting powder to the Primary Transfer Belt.
  • Page 15 MAINTENANCE SHARP Maintenance Schedule Note: Auto DV Adjustment (Sim 25-02) and Developer/Drum Counter Clear (Sim 24-05 & 24-07) are executed automatically when the relevant consumable unit is replaced (Advanced SRU). Description Transfer Section: Replace Secondary Transfer Roller Unit (MX-C38U2). Sim 22-01 Check TC2 Unit, TC2 RN Unit Range &...
  • Page 16 MAINTENANCE SHARP Description 120K Maintenance Schedule (Cont’d):- Transfer Section: Replace Primary (Image) Transfer Kit or Transfer Belt Unit:-  Primary Transfer Kit (MX-C31Y1) or  Primary Transfer Unit (MX-C31U1). Clean ID Sensor. Sim 24-04 Clear TC1 Belt Counter Clear TC1 Belt Range & Day Counters.

  • Page 17: Operating System Support

    OPERATING SYSTEM SUPPORT SHARP MX-B382 Windows Client Windows Server Apple OSX MX-B382 2008 2008R2 2012 2012R2 7, Vista 10.8 10.10 10.9 32/64 32/64 32/64 32/64 Sharp Advanced     Printer Language  PCL5 WHQL    ...
  • Page 18 MX-B382P Windows Client Windows Server Apple OSX MX-B382P 2008 2008R2 2012 2012R2 7, Vista 10.8 10.10 10.9 32/64 32/64 32/64 32/64 Sharp Advanced     Printer Language  PCL5 WHQL        PCL6...

  • Page 19: Coin Vend Interface

    COIN VEND INTERFACE SHARP All MX series machines have a coin vend interface located on the PCU Main PWB. The vending device activates various signals to indicate paper sizes and operation. Connector Manufacture: JST (www.jst.com) Connector Type PND series Connector Part Code (Wire Side)
  • Page 20 COIN VEND INTERFACE SHARP Connector Signals Pin No. PCU PWB (CN10) + 24v CV_B/W_COPY CV_COUNT CV_START CV_CA CV_COLOUR_ COPY CV_COLOUR1 CV_STAPLE CV_COLOUR0 CV_DUPLEX CV_SIZE0 CV_SIZE1 CV_SIZE2 CV_SIZE3 Colour Signals Colour Mode (CL-COLOR1) (CL-COLOR0) Full Colour Others (Single/Two Colour) Paper Size Signals...

  • Page 21: Firmware Upgrade

    Note: “If no USB device is detected, an error message will be displayed. For MX-B382 Only:-  Using the LCD operation screen, browse and select the MX-B382 firmware file:-  The current and the new firmware versions to be updated will be shown within the display:- Select the required firmware that requires updating - Press Execute &...
  • Page 22 FIRMWARE UPGRADE SHARP For MX-B382P Printer Only:  To browse the required folder containing the MX-B382P firmware file, enter the folder number and press the shortcut key on the operation panel. Example shown:- Folder <DIR> FIRMWARE = 01.  Select the MX-B382P firmware file by entering the file number and press the shortcut key on the operation panel.
  • Page 23 FIRMWARE UPGRADE SHARP  If all firmware (including peripherals) require updating, select ALL by pressing the OK key.  Using the Navigation Key , select Execute & Yes to commence the update. 3. Firmware update progress (and remaining time) should now be displayed:-...
  • Page 24 FIRMWARE UPGRADE SHARP 4. Once the firmware update has completed successfully, select OK (MFP should reboot). Firmware update is complete.
  • Page 25 “login” using the service username and password (as below):- 2. Enter the “Service” Username and Password to access the Service Webpage and click Login:- Default Username: service Password: service MX-B382 3. When the service webpage opens, click Update of Firmware. MX-B382...
  • Page 26 SHARP 4. Click Browse to navigate to the location of the updated firmware file and select Open. MX-B382 5. Press Execute to start the firmware update. Note: Once the machine has entered “service download mode”, the update will commence and the progress will be displayed.

  • Page 27: Firmware Recovery

    [Menu] key to enter Firm Update (Boot Mode):- 3. Insert a USB memory device containing the Firm Update MX-B382 firmware file (SFU) into the USB slot, From USB Memory and press the [OK] key. 4. Using the [UP] and [DOWN] keys, navigate and select Firm Update the required firmware SFU file .
  • Page 28 Note: After firmware recovery, rename the firmware file “emupdate_f1.sfu” back to the original filename to avoid any confusion of sending incorrect firmware to the MFP – ie. Do not send MX-C311 firmware to MX-B382 machine etc. Firmware Recovery is complete:...

  • Page 29: E-Manual Update

    2. Insert the USB memory device into an active USB port on the machine and execute Test Simulation 49-03. Note: “If no USB device is detected, an error message will be displayed. For MX-B382 Only:-  Select the Directory containing the update files - example shown = MANUAL:-...
  • Page 30 Example shown:- Folder <DIR> MANUAL = 01. 3. The current and updated version should then be displayed:- 4. For MX-B382 only:-  Press Execute to commence E-Manual upgrade. For MX-B382P Printer only:-  Use the Navigation Key to select Execute.
  • Page 31 E-MANUAL UPDATE SHARP 6. Once the update is complete, press OK to exit simulation mode. E-Manual Upgrade is complete...

  • Page 32: Firmware & Print Driver Revision Updated

    02.01.20.18 [WHQL] Notes: Not supported on Windows 7, 8 or Server 2008. TWAIN & PC-Fax is only supported on MX-B382. *** Supports Windows Vista only. For the latest Firmware and Print Driver version(s), please refer to the SHARP Support Website.

  • Page 33: Test Simulation

    TEST SIMULATION SHARP The following pages contain information regarding test simulations. For a detailed description for each test simulation, please refer to the MX-B382 or MX-B382P Service Manual. MX-B382:- Entry Code: MX-B382P:- Entry Code: Key Function List [MX-B382P]: Used to fix the selected button,...
  • Page 34 Fan load check Machine system display Transfer operation check Fax counter display [MX-B382] Fuser Separation operation check RSPF/DSPF jam history display [MX-B382] Force DV/Fuser initial fuse (open/cut) Process cartridge counter display Network scan counter display [MX-B382] Device Aging Operation & Test...
  • Page 35 Document sensor operation check Print & other counter clear Document sensor output setup Fax counter clear [MX-B382] Document sensor output display Network scan counter clear [MX-B382] Fuser Setting & Adjustment Toner usage estimator counter clear Administrator password initialisation Fuser temperature setup (Paper) Service password initialisation Fuser temperature.
  • Page 36 Controller soft switch setting:- Fax mode exposure adjust (Normal). SW1-5 Auto clear function before copy Fax mode exposure adjust (Fine Text). job execution [MX-B382]:- Fax mode exposure adjust (Super Fine). 0 =Disabled, 1 = Enabled Fax mode exposure adjust (Ultra Fine). SW3-6 Process mixed original size Fax mode exposure adjustment (600dpi).
  • Page 37 Adjustment pattern print (Sim46-21) Printer half tone auto adjustment Printer half tone colour adjustment LCD Operation & Adjustment Printer calibration data clear LCD touch panel adjustment [MX-B382] Printer screen gamma adjustment LCD touch panel adjustment result display Engine maximum adjustment mode for [MX-B382]...

  • Page 38: Trouble Codes

    Auto DV adjustment trouble (over toned). Auto DV adjustment trouble (under PTC trouble toned). MX-B382 only:- Finisher-PCU PWB communication error. Network communication error Finisher exit roller lift operation trouble. Network card is not installed or defective Finisher staple operation trouble.
  • Page 39 Access error to 1-chip on Fax board. [MX-B382 only]. Fax Pwb compatibility trouble. Mirror feed trouble. [MX-B382 only]. Improper combination of Fax & Destination information. [MX-B382 only]. Mirror return trouble. Non contact thermistor open Paper feed motor trouble (TH_UM_AD1). Fuser motor lock trouble Lower thermistor open (TH_LM).
  • Page 40 Serial number discrepancy (ICU – PCU) HDD user authentication data check sum error SCU PWB EEPROM read/write error. [MX-B382 only]. SCU PWB EEPROM check sum error. [MX-B382 only]. PCU PWB EEPROM read/write error. PCU PWB EEPROM check sum error...

  • Page 41: Job Log Error Codes

    JOB LOG ERROR CODES SHARP PRINTER Error Job Log / Status Monitor Message Comment 0101 Print job is complete. 0102 Print and store job is complete. 0103 Store job is complete. （Account code exceeded the limit) 0104 Print job is complete.
  • Page 42 JOB LOG ERROR CODES SHARP Error Job Log / Status Monitor Message Comment The requested job is printed, but could not 0231 (Document filing: Selected folder does not exist). be stored because:- (Document filing: Selected folder does not 0232 The requested job is printed, but could not exist)The job is stored to the default folder.
  • Page 43 JOB LOG ERROR CODES SHARP Error Job Log / Status Monitor Message Comment 0301 (No paper) 0302 (No toner) The requested job was interrupted due to the following reason: 0303 (Cover open) 0304 (Paper jammed) 0305 (No staple) 0306 (Replace consumables)
  • Page 44 JOB LOG ERROR CODES SHARP Error Job Log / Status Monitor Message Comment 0410 (Selected input tray: Prohibited) 0411 (Staple: Too many pages) 0413 (Incorrect setting parameter) 0414 (Data format is not supported) 0415 (Storage: Full) 0416 (Selected paper cannot be used)
  • Page 45 JOB LOG ERROR CODES SHARP Error Job Log / Status Monitor Message Comment 0446 (Incorrect paper type) 0447 (Staple: Slant staple cannot be used) 0448 (Tandem Printing: Disabling of Slave M/C Mode The requested job was cancelled due to the...

  • Page 46: Jam Cause Codes

    JAM CAUSE CODES SHARP Sensor Location: MX-B382 Scanner & RSPF MX-B382, MX-B382P Engine MX-FN12 Finisher:...
  • Page 47 JAM CAUSE CODES SHARP ENGINE & DESK Code Description Code Description PPD1 not-reached JAM APPD1_N PPD1_N2 APPD1 not-reached JAM (Paper feed tray upper stage) PPD1 not-reached JAM APPD1_S APPD1 remaining JAM PPD1_N3 (Paper feed tray middle stage) PPD1 not-reached JAM...
  • Page 48 JAM CAUSE CODES SHARP ENGINE & DESK Code Description Code Description PPD2 JAM PPD2_DRUM POD2_S POD2 remaining JAM (Drum lock detection) Cassette 1 paper feed JAM POD1_N TRAY1 POD1 not-reached JAM (CPFD1 not-reached JAM) Cassette 2 paper feed JAM TRAY2...

  • Page 49: Repair Hints

    1 = Email alert is sent near toner end (5% or less toner remaining) - Default Setting. GENERAL When trying to copy the display advises "Finisher tray MX-B382 Finisher tray Not selected message Not selected". Check Tray settings are set to Auto AB not Auto inch...
  • Page 50 SMTP Authentication: ON User Name should be same as the Reply Email Address. Note: IMAP is not supported on the current Sharp MFPs therefore only SMTP protocol can be used. The correct port for SMTP with SSL enabled is 587 for Office 365 email.
  • Page 51 Is it possible to pre-programme the 1. Enter SIM66-01 PBX number required to obtain an 2. Enable PBX Setting from OFF to ID NUMBER by MX-B382 outside line, in order to use a common changing SW68, Bit 7 & 8 from 00 to 10. MX-FXX3 or global (LDAP) address book when 3.

  • Page 52: Technical Bulletin Index Updated

    Measures against toner smudge on the paper COP2099 Staple Unit & Staple Cartridge listing MX-FN12 COP2087 Sharp Remote Device Manager [SRDM] v1.5 COP2054 Rom version upgrade (including revision history) COP2044 Registry growth when using an auto created printer under a Citrix or terminal services environment.

  • Page 53: Document Reference

    Information contained within this guide is subject to change without prior notice. This Handy Guide is not a substitute for the official Sharp Service manuals. It is for use by Sharp qualified service technicians with the intention of improving the efficiency of Sharp MFP Devices.

  • Page 54: Notes

    NOTES SHARP...

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