Related Manuals for Sharp MX-B455W
Summary of Contents for Sharp MX-B455W
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Page 1: Troubleshooting
Troubleshooting Click the icon of the function you want to know more about. Common Copier Printer Image Send Document Filing Useful Tips... -
Page 2: About This Guide
• Aside from instances provided for by law, SHARP is not responsible for failures occurring during the use of the product or its options, or failures due to incorrect operation of the product and its options, or other failures, or for any damage that occurs due to use of the product. -
Page 3: Table Of Contents
CONTENTS ABOUT THIS GUIDE ................. . . 2 General Problems . -
Page 4: General Problems
General Problems Points to Keep in Mind For a checklist of general problems, refer to "CHECK LIST (page 7)". Power and connector positions OPERATION PANEL Main power indicator [Power] button Data notification Error indicator indicator [Power Save] button/Indicator [Home Screen] key Touch panel USB port (A type) USB port (B type) - Page 5 General Problems Placing the original and adding paper Is the original placed correctly? ● If the original has a fold, straighten the fold before Automatic Document Feeder placing. (This prevents original misfeeds.) Do not exceed the Align the edges and place indicator line face up Insert all the way in...
- Page 6 General Problems Maintenance How to clean the automatic document feeder and document glass MX-B455W MX-B355W Paper feed roller How to clean the bypass feed roller Bypass feed roller Removing a toner cartridge Position of staple replacement and staple jam explanation label...
- Page 7 General Problems CHECK LIST Problem Check Page Have functions been disabled by the administrator? I CAN'T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE Hold down the [Home Screen] key. I DON'T KNOW HOW TO CHECK THE TOTAL NUMBER OF PAGES USED You can check in the status of setting mode.
- Page 8 General Problems Problem Check Page Are you using paper that is not within the specifications? SMUDGES APPEAR ON PRINTED OUTPUT Are you printing on pre-punched paper? Does a message appear indicating the need for maintenance? Remove the paper, turn it over, and reload it. Using a different paper type may solve the problem.
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Page 9: Have Functions Been Disabled By The Administrator
General Problems I CAN'T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE Check Solution ■ Check with your administrator. Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. -
Page 10: Did Login Fail Three Times In A Row
In this event, stop using the machine, unplug the power plug, and contact your dealer or nearest SHARP Service Department. (When contacting your dealer or nearest SHARP Service Department, inform them of the displayed error code.) PRINTING IS NOT POSSIBLE OR STOPS DURING... -
Page 11: Is The Paper Size Loaded To The Bypass Tray Same With The Paper Size Being Displayed In The Touch Panel
General Problems THE DISPLAYED BYPASS TRAY PAPER SIZE IS NOT CORRECT Check Solution ■ Set the "Tray Settings" setting on the home screen and change to the paper size Is the paper size loaded to the bypass tray same with the paper size being loaded with the paper size setting of the bypass tray. -
Page 12: Is A Torn Piece Of Paper Remaining In The Machine
► Placing the original and adding paper (page 5) Are multiple sheets feeding at once? ■ Fan the paper well before loading it. ■ Use SHARP-recommended paper. Are you using paper that is not within the specifications? Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges. -
Page 13: Is The Paper Loaded Correctly Into The Paper Tray
General Problems PAPER DOES NOT FEED FROM THE PAPER TRAY Check Solution ■ Set the guides to the size of the paper. Is the paper loaded correctly into the paper tray? Reload the paper. Load no more than the maximum number of sheets and do not exceed the indicator line. -
Page 14: Is Too Much Paper Loaded Into The Bypass Tray
1-sided printing, or on both sides following 2-sided printing. Does a message appear indicating the ■ Contact your dealer or nearest SHARP Service Department as soon as possible. need for maintenance? ■ This may improve some states of paper curling. -
Page 15: Has The Paper Type Been Set Correctly
General Problems WHEN PRINTING ON THICK PAPER, THE PRINT RESULT IS DIRTY FROM THE 2ND PAGE ON Check Solution ■ Set the correct paper type in the tray settings. Make sure that the following did Has the paper type been set correctly? not occur: •... -
Page 16: Has The Paper Type Been Set Correctly
General Problems A COVER OR INSERT IS NOT PRINTED ON THE SPECIFIED PAPER Check Solution ■ Set the correct paper type for the tray that contains the paper specified for the Has the paper type been set correctly? cover or insert. If the paper type set for the cover or insert is not the same as the paper type set for the tray, paper will be fed from a different tray. -
Page 17: Does A Message Appear Instructing You To Check The Staple Unit
General Problems STAPLING DOES NOT TAKE PLACE Check Solution Does a message appear instructing ■ Remove jammed staples. you to check the staple unit? ► Maintenance (page 6) ■ Replace the staple cartridge. Does a message appear instructing you to add staples? Do not forget to replace the staple case. -
Page 18: Is The Brightness Properly Adjusted
General Problems THE TOUCH PANEL DISPLAY IS DIFFICULT TO VIEW Check Solution ■ Tap the [LCD Control] key ( Is the brightness properly adjusted? ) on the home screen to adjust the brightness. YOU WERE LOGGED OUT WITHOUT LOGGING OUT YOURSELF Check Solution ■... -
Page 19: You Can Change A Shortcut In "Edit Home
General Problems I DON'T KNOW HOW TO ADD A SHORTCUT TO OR DELETE A SHORTCUT FROM THE HOME SCREEN Check Solution ■ Open the action panel on the home screen and tap [Edit Home]. Enter the You can change a shortcut in "Edit Home". -
Page 20: Was The Administrator Password Changed From The Factory Default Setting
I FORGOT THE ADMINISTRATOR PASSWORD Check Solution Was the administrator password ■ Contact your dealer or nearest SHARP Service Department. changed from the factory default For the factory default administrator password, see "TO THE ADMINISTRATOR setting? OF THE MACHINE" in Start Guide. After changing the password, take special care to remember it. -
Page 21: Copying Problems
Copying Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Problem Check Page... - Page 22 Copying Problems 2-SIDED COPYING DOES NOT TAKE PLACE Check Solution Does the paper type setting of the ■ Check "Paper Tray Settings" in the setting mode. "Settings" → [System Settings] → [Common Settings] → [Paper Settings] → selected tray specify a type of paper that cannot be used for 2-sided [Paper Tray Settings] →...
- Page 23 Select "Settings (Web version)" - [System Settings] → [Image Quality Adjustment] → [Copy Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density.
- Page 24 Copying Problems PART OF THE IMAGE IS CUT OFF Check Solution Has an appropriate ratio been ■ Select an appropriate ratio setting. selected for the original size and paper size? ■ Check if the size of the original you placed matches the paper size setting. If not, Does the original size shown on the touch panel match the actual size of set the correct original size.
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Page 25: Printing Problems
Printing Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Problem Check Page... -
Page 26: Printing Does Not Take Place
Printing Problems PRINTING DOES NOT TAKE PLACE Check Solution Is your PC connected correctly to the ■ Make sure that the cable is connected securely to the LAN connector of your PC machine? and that of the machine. If you are connecting to a network, make sure that the LAN cable is securely connected to the hub as well. - Page 27 Printing Problems Check Solution Was a Notice Page printed? ■ Check the Notice Page. A Notice Page will be printed to indicate the cause of the problem if a print job cannot be performed as specified and the cause is not shown in the display. Read the printed page and take appropriate actions.
- Page 28 Printing Problems I DON'T KNOW HOW TO PRINT ON SPECIAL MEDIA (ENVELOPES, ETC.) Check Solution ■ Load special media such as envelopes in the bypass tray. After loading the Load envelopes or other special media in the bypass tray. media, set the paper size and paper in [Tray Settings] in the home screen. For more information on paper settings, see the "User's Manual"...
- Page 29 Printing Problems DIRECT PRINTING OF A FILE IN A SHARED FOLDER ON A COMPUTER IS NOT POSSIBLE Check Solution ■ Check with your administrator. Is [IPsec Settings] enabled on the machine? When [IPsec Settings] is enabled in the setting mode, direct printing of a file in a shared folder may not be possible in your PC environment.
- Page 30 Select "Settings (Web version)" - [System Settings] → [Image Quality Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density.
- Page 31 Printing Problems PART OF THE IMAGE IS CUT OFF Check Solution Does the paper size specified by the ■ Make sure that the paper size setting matches the size of paper loaded into the job match the size of paper loaded tray.
- Page 32 Printing Problems MANY GARBLED CHARACTERS ARE PRINTED Check Solution Is your computer or the machine in an ■ Cancel printing, restart your PC and the machine, and try printing again. If there is only a small amount of free space remaining in the memory or hard drive unstable state? of your PC, or if a large number of jobs have been spooled on the machine and only a small amount of free space remains, text may be printed as garbled characters.
- Page 33 Printing Problems AFTER THE ROUTER WAS REPLACED, I CAN NO LONGER PRINT TO THE MACHINE Check Solution ■ The network connection between the machine and your computer may not be Does your computer connect to the working correctly. Check the machine's IP address and your computer's IP machine? address, and make sure that your computer can connect to the machine.
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Page 34: Fax Problems
Fax Problems CHECKLIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Problem Check Page... - Page 35 Fax Problems Problem Check Page NOTIFICATION SOUNDS ARE TOO Have you adjusted the volume in the speaker settings of setting mode? LOUD OR TOO SOFT, OR ARE NOT You can adjust the volume of the original scan complete sound in the AUDIBLE (VOLUME ADJUSTMENT) scan complete sound setting of setting mode.
- Page 36 Fax Problems Check Solution Does the job status screen ■ Perform the transmission again. (completed jobs) or a transaction If the transmission is still not successful after recalling is performed as set in report indicate that the transmission [Recall in Case of Line Busy] or [Recall in Case of Communication Error], the was not successful? transmission failure will be indicated in the job status screen and the transaction report.
- Page 37 Fax Problems TRANSMISSION DOES NOT BEGIN AT THE SPECIFIED TIME Check Solution ■ Set the clock to the correct time. Is the machine's clock set to the "Settings" → [System Settings] → [Common Settings] → [Clock] correct time? Is a transmission in progress? ■...
- Page 38 Fax Problems MANUAL RECEPTION/POLLING RECEPTION ARE NOT POSSIBLE Check Solution ■ If any of the following applies, print or delete received faxes to increase available Is little free memory remaining? memory space for receiving faxes. • The memory contains data that has been received with the received image check setting enabled.
- Page 39 Fax Problems DIALING IS NOT POSSIBLE Check Solution Is the extension telephone ■ Check the connections. connected? Check the telephone line jack, the wall jack, and any extension adapters to make sure that all connections are secure. ■ Ask your administrator to enable [External Telephone Setting]/ Is the external telephone enabled in ...
- Page 40 Fax Problems AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED Check Solution ■ Wait until the transmission is finished or cancel the reserved transmission and Is the key being used in a reserved transmission or a transmission in then edit or delete the key.
- Page 41 Fax Problems I DON'T KNOW HOW TO FORWARD RECEIVED FAXES Check Solution ■ You can forward received faxes to a forwarding destination set in advance. Use the received fax forwarding settings in setting mode. Enable [Inbound Routing Settings] in "Settings (administrator)" - [System Settings] →...
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Page 42: Sender Information
Fax Problems NOTIFICATION SOUNDS ARE TOO LOUD OR TOO SOFT, OR ARE NOT AUDIBLE (VOLUME ADJUSTMENT) Check Solution ■ Adjust the on-hook volume, ringing volume, line monitor volume, send/receive Have you adjusted the volume in the speaker settings of setting mode? completion volume, and send/receive error volume in "Settings (administrator)". - Page 43 Fax Problems THE DATA NOTIFICATION INDICATOR DOES NOT TURN OFF Check Solution ■ The data notification indicator blinks when a received fax remains in memory Is an error preventing received faxes from being printed? without being printed. Clear the error that is preventing printing. I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING A FAX Check...
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Page 44: Image Send Problems
Image Send Problems CHECKLIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Problem Check Page... - Page 45 Image Send Problems Problem Check Page Use the [Format] key. I WANT TO CHANGE THE FORMAT OR COMPRESSION OF A SCANNED IMAGE Tap the [Address Review] key. I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING AN IMAGE Has the machine's IP address been changed? AFTER THE ROUTER WAS REPLACED, I CAN'T USE SCAN TO NETWORK FOLDER OR SCAN...
- Page 46 Image Send Problems AUTO SELECTION OF THE COLOR MODE DOES NOT TAKE PLACE CORRECTLY Check Solution ■ Specify the color mode manually. Are you scanning one of the following types of originals? When the color mode is set to [Auto], the machine detects whether the original is When Black &...
- Page 47 Image Send Problems TRANSMISSION TAKES A LONG TIME Check Solution Is the resolution setting appropriate at ■ Select resolution and data compression settings that are suited to the purpose of the time of scanning? transmission. To create image data that is balanced in terms of resolution and file size, pay attention to the following points: Resolution modes: The default resolution setting is [200x200dpi] in "E-Mail", "FTP/Desktop",...
- Page 48 Image Send Problems THE QUALITY OF THE SCANNED IMAGE IS POOR Check Solution ■ To reduce the moire effect, take the following procedure: Is the original printed matter such as a book or magazine? When the original is printed matter, vertical patterns (moire) may occur. Select [Others] →...
- Page 49 Image Send Problems THE SCANNED IMAGE IS UPSIDE DOWN OR ON ITS SIDE Check Solution ■ Send the image to the scan mode and Internet fax mode destinations separately. Are Internet fax addresses included in the transmission? When destinations for "E-Mail", "FTP/Desktop", and "Network Folder" and Internet fax destinations are included in a broadcast transmission, the original transmission orientation of Internet fax takes precedence, and thus the file may not appear in the correct orientation when viewed on a PC.
- Page 50 Image Send Problems AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED Check Solution ■ Adjust the number of stored keys. Has the maximum number of keys been stored? Delete addresses (one-touch keys and group keys) that are not being used. AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED Check...
- Page 51 Image Send Problems AFTER THE ROUTER WAS REPLACED, I CAN'T USE SCAN TO NETWORK FOLDER OR SCAN Check Solution ■ Check the IP address setting. Has the machine's IP address been changed? If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), scanning to network folder or scanning will not be possible if the IP address changes.
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Page 52: Document Filing Problems
Document Filing Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Problem Check Page... - Page 53 Document Filing Problems A JOB CANNOT BE STORED IN A CUSTOM FOLDER Check Solution ■ In the save location setting screen in Document Filing of the printer driver, click Do the custom folders created with the machine appear in "Folder the [Add] button in [Select Folder], enter the user folder name created on the Information"? machine, and save the file.
- Page 54 Document Filing Problems THE PROPERTY OF A FILE CANNOT BE SET TO [Confidential] Check Solution ■ Move the file to a different folder and then set its property to "Confidential". Is the file in the Quick File folder? [Confidential] cannot be specified for a file in the Quick File folder. (Note that [Protect] can be specified for a file in the Quick File folder to prevent it from being easily deleted.) A CONFIDENTIAL FILE OR CONFIDENTIAL...
- Page 55 Document Filing Problems I DON'T KNOW HOW TO SCAN TO USB MEMORY Check Solution Did you insert the USB memory ■ When you insert a USB memory device in the machine, a message will appear. device? To scan to USB memory, tap the [Scan to External Memory Device] key. The external memory device screen set in Easy Scan mode appears.
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Page 56: Useful Tips
Useful Tips Quick guide to frequently used printing methods Output Orientation Print Paper tray Driver setting of originals result Tray type Print side Duplex Trays 1 - 4 Face up printing (2)* Bypass tray Face down Trays 1 - 4 Face up (1)* (2)*... - Page 57 Useful Tips Output Orientation Print Paper tray Driver setting of originals result Tray type Print side Duplex Trays 1 - 4 Face up printing and N-Up (2in1) Front (2)* Bypass tray Face down (3)* Back Trays 1 - 4 Face up (1)* (2)* Front...
- Page 58 Useful Tips Scanning a document to your computer Creating a network folder The example of sharing a folder with the name "sample" with everyone on the network is explained below. After creating a folder with the name "sample" on the desktop, right-click and select [Properties].
- Page 59 Useful Tips Select the [Share this folder] checkbox and click the [Permissions] button. Select "Everyone", select the [Allow] checkboxes of [Change] and [Read], and click [OK]. Click the [OK] button in the "Advanced Sharing" screen to close the screen and click the [Close] button.
- Page 60 Useful Tips Sending a document to a shared folder Tap the [Network Folder] mode icon. Tap "Touch to input Address" and tap the [Browse] key in the network folder entry screen. Select "Workgroup" → "Server" → "Network Folder", and tap the [Execute] key twice.
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Page 61: Changing The Scan Settings
Useful Tips Changing the scan settings You can convert a scanned document directly to an Office file or to a searchable PDF that lets you find text. To an You can find text Office file Scan using the OCR function Editable Mode Format Setting... - Page 62 2017L-EN1...