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Troubleshooting
Action
Step 5
a
Remove, and then reinstall the print driver.
b
Print the document.
Is the document printed?
The printer is not responding
Action
Step 1
Check if the power cord is connected to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or
electrical shock, connect the power cord to an appropriately
rated and properly grounded electrical outlet that is near the
product and easily accessible.
Is the printer responding?
Step 2
Check if the electrical outlet is turned off by a switch or breaker.
Is the electrical outlet turned off by a switch or breaker?
Step 3
Check if the printer is on.
Is the printer on?
Step 4
Check if the printer is in Sleep or Hibernate mode.
Is the printer in Sleep or Hibernate mode?
Step 5
Check if the cables connecting the printer and the computer are
inserted to the correct ports.
Are the cables inserted to the correct ports?
Step 6
Install the correct print driver.
Is the printer responding?
Yes
The problem is
solved.
Yes
The problem is
solved.
Turn on the switch or
reset the breaker.
Go to step 4.
Press the power
button to wake the
printer.
Go to step 6.
The problem is
solved.
186
No
Contact your dealer.
No
Go to step 2.
Go to step 3.
Turn on the printer.
Go to step 5.
Insert the cables to
the correct ports.
Go to step 7.
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Table of Contents
Troubleshooting
