Tips
• You cannot use Trnsfer to redirect a call on hold. Press Resume to remove the call from hold and
then press Trnsfer.
Forwarding Calls to Another Number
You can use the call forwarding features to redirect incoming calls from your phone to another
number.
Your system administrator might allow you to choose from two types of call forwarding features:
• Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.
• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No
Coverage)—Applies to certain calls that you receive, according to conditions.
You can access Call Forward All on your phone or from your User Options web pages; conditional
call forwarding features are accessible only from your User Options web pages. Your system
administrator determines which call forwarding features are available to you.
If you want to...
Set up Call Forward All on
your primary line
Cancel Call Forward All on
your primary line
Verify that Call Forward All is
enabled on your primary line
Set up or cancel call
forwarding remotely, or for a
non-primary line
Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP)
Then...
Press CFwdALL or Forward All and enter a target phone number.
Press CFwdALL or Forward All.
Look for:
• The call forward icon above your primary phone number:
• The call forwarding target number in the status line.
1. Log in to your User Options web pages. (See the
Your User Options Web Pages" section on page
2. Access your call forwarding settings. (See the
Settings on the Web" section on page
Note
When call forwarding is enabled for any line other than the
primary line, your phone does not provide you with
confirmation that calls are being forwarded. Instead, you must
confirm your settings in the User Options web pages.
Basic Call Handling
"Accessing
41.)
"Controlling Line
47.)
.
17