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Cisco 7960 User Manual
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Cisco 7960 User Manual

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Cisco 7960 Basic Handset User Guide

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Summary of Contents for Cisco 7960

  • Page 1 Cisco 7960 Basic Handset User Guide...

  • Page 2: Table Of Contents

    Understanding Lines and Calls:................5 Understanding Phone Screen Features: ............6 Basic Features: ......................7 Basic Call Handling: ....................9 Shared Lines: ......................10 Soft keys:........................11 Information Features: ..................14 Browser Features:....................20 Voicemail:........................25 Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...

  • Page 3: Getting Started

    This guide provides you with an overview of the basic features available on your phone. Customizing Your Phone on the Web Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your computer.

  • Page 4: An Overview Of Your Phone

    Cisco 7960 Handset User Guide An Overview of your Phone: Your Cisco Unified IP Phone is a full-feature telephone that provides voice communications over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls etc.
  • Page 5 Keypad Allows you to dial phone numbers, enter letters, and choose menu items. Softkey buttons Each activates a softkey option (displayed on your phone screen.) Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...

  • Page 6: Understanding Lines And Calls

    You have put the call on hold. Reverting call A holding call is reverting to your phone. Idle Line (BLF) Busy Line (BLF) Line in Do Not Disturb (BLF) Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...

  • Page 7: Understanding Phone Screen Features

    Displays audio mode icons, status information, and prompts. Call activity area Displays current calls per line, including caller ID, call duration, and call state for the highlighted line. Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...

  • Page 8: Basic Features

    Cisco 7960 Handset User Guide Basic Features: Feature: Adjusting the foot Stand: To change the angle of the phone base, adjust the Footstand while pressing the Footstand button. Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...
  • Page 9 Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures. Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...

  • Page 10: Basic Call Handling

    To end a call, simply hang up. 1. Return the Handset to its Cradle. 2. Press the Speaker button. 3. Press the Headset button. 4. Press the EndCall soft key. Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...

  • Page 11: Shared Lines

    If your shared line has voicemail each phone this line appears on can access the shared line voicemail box by pressing into the shared line and the message button. Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...

  • Page 12: Soft Keys

    EndCall Hold Hold New Call NewCall Redial Redial Transfer Transfer Abbreviate Dialing AbbrDial Using Call Back: 1. Receive notification when a busy extension becomes available. Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...
  • Page 13 You can use the Do Not Disturb (DND) feature to block incoming calls from ringing your phone. Using New Call and End Call: 1. To make a new call either lift the handset or press NewCall softkey. Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...
  • Page 14 You cannot use Transfer to redirect a call on hold. Press Resume removing the call from hold • before transferring it. Using Abbreviated Dialing: 1. To place a call, enter the Abbreviated Dialing Code and press AbbrDial. Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...

  • Page 15: Information Features

    Address Book (PAB) and Fast Dials: PAB is a directory of your personal contacts. Fast Dials allows you to assign codes to PAB entries for quick dialing. Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...
  • Page 16 Cisco 7960 Handset User Guide Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...
  • Page 17 Cisco 7960 Handset User Guide Settings: You can personalise your Phone by adjusting the ring tone and other settings. Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...
  • Page 18 Cisco 7960 Handset User Guide Messages: To access voice messages, use the Message button. Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...
  • Page 19 Cisco 7960 Handset User Guide Services: To access services features, use the service button. Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...
  • Page 20 Cisco 7960 Handset User Guide Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...

  • Page 21: Browser Features

    3. Select the device name. a. SEPXXXXX = The handset on your desk b. EM_XXXXX = Your Extension Mobility Profile If you are unsure leave as default setting. Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...
  • Page 22 1. Leave as default if you do not have a shared line. 2. Here you can configure message waiting lamp, ring settings and Call Forward Destinations. If you are unsure leave as default. Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...
  • Page 23 Note: Your phone uses the ASCII Label field. Tips: You can set up a speed-dial button for each programmable button on your phone that is not • reserved as line buttons. Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...
  • Page 24 See example above the abbreviated number is 07. 3. Then press the Abbreviated Dial Soft key. Tips: Remember to add a 0 for external numbers. • Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...
  • Page 25 Cisco 7960 Handset User Guide Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...

  • Page 26: Voicemail

    Press 2 to start recording your personal greeting Press 2 to stop recording Press 6 to review your personal greeting Press 5 to save Press star (*) 3 times to Exit Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...
  • Page 27 Press 6 to review your name recording Press 4 to discard your name recording and start over Press 5 to save Press star (*) 3 times to Exit Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...
  • Page 28 Press 0 (not prompted) after listening to message Press 0 again The sender information including time, date and caller ID (internal only) will be given If external call, CallXpress will tell you Last saved by PJM 15/12/2008 H:\Infrastructure Services\Network Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc...

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