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Cisco 7960 Getting Started Manual
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Cisco 7960 Getting Started Manual

Ip phone & unity voicemail
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CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL
........................................................................................................................................ 3
Getting Started.............................................................................................................. 3
Using LCD Icons ...................................................................................................... 3
Using the IP Phone Configuration Utility .............................................................. 3
Tips ............................................................................................................................. 3
How to Use the Handset, Speakerphone, and Headset ........................................ 4
Using the Handset.................................................................................................... 4
Using the Speakerphone ........................................................................................ 4
Using the Headset.................................................................................................... 4
Customizing Phone Settings ...................................................................................... 5
Adjusting the Ringer Volume.................................................................................. 5
Changing the Ringer Sound ................................................................................... 5
Changing the LCD Contrast ................................................................................... 6
Making Telephone Calls.............................................................................................. 6
Placing a Call Using a Telephone Number .......................................................... 6
Answering a Call....................................................................................................... 6
Call Waiting ............................................................................................................... 7
Ending a Call............................................................................................................. 7
Muting a Call ............................................................................................................. 7
Placing a Call on Hold ............................................................................................. 8
Transferring a Call.................................................................................................... 8
Redialing the Last Number Dialed......................................................................... 8
Parking a Call............................................................................................................ 9
Using Call Pickup ......................................................................................................... 9
Picking up Calls in Your Group ............................................................................ 10
Picking Up Calls Outside Your Group................................................................. 10
Making Calls from the Directory............................................................................... 11
Viewing or Dialing Missed Calls........................................................................... 11
Viewing or Dialing Received and Placed Calls.................................................. 11
Making Calls from a Corporate Directory ........................................................... 12
Using Call Forwarding ............................................................................................... 13
Cisco IP Phone Model 7960
Getting Started Manual
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Summary of Contents for Cisco 7960

  • Page 1: Table Of Contents

    CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL Getting Started Manual ............................3 Getting Started......................3 Using LCD Icons ...................... 3 Using the IP Phone Configuration Utility .............. 3 Tips ..........................3 How to Use the Handset, Speakerphone, and Headset ........4 Using the Handset....................
  • Page 2 Check Messages......................21 Reply to a Message ....................22 Forward a Message ....................24 Send a Voice Message ..................... 24 Change Your Password .................... 25 Playback Volume of Message.................. 26 Change Your Recorded Name................. 27 Cisco IP Phone Model 7960...

  • Page 3: Getting Started

    Getting Started Using LCD Icons The Cisco IP Phone 7960 provides cues about its current status on the LCD screen. Often, the icons on the screen change depending on the task you are currently performing with the Cisco IP Phone.

  • Page 4: How To Use The Handset, Speakerphone, And Headset

    To place and answer calls using the headset, plug the approved headset into the back of the phone base and press HEADSET . You can use the headset with all Cisco IP Phone 7960 features. The Volume and Mute controls also adjust volume to the earpiece and mute the speech path of the headset.

  • Page 5: Customizing Phone Settings

    Customizing Phone Settings You can change various settings on your Cisco IP Phone 7960 to ensure that the ringer volume, ring sound, and LCD contrast are set appropriately for you. These sections describe the changes you can make: Adjusting the Ringer Volume To change the volume used by the ringer: Step 1 Press the volume key to hear a sample ring.

  • Page 6: Changing The Lcd Contrast

    Settings menu. Making Telephone Calls Placing a Call Using a Telephone Number You can place a call with the Cisco IP Phone 7960 in any of the following ways: • Lift the handset and dial the number. • Press the NewCall soft key and dial the number.

  • Page 7: Call Waiting

    Call Waiting The Cisco CallManager version of the Cisco IP Phone 7960 allows you to answer an incoming call while on another line. Step 1 During an active call you will hear a beep signaling an incoming call. The incoming call will be viewable on your phone screen.

  • Page 8: Placing A Call On Hold

    Alternatively, you can simply press Redial to activate the speakerphone or headset. To redial the most recently dialed number from a line other than your primary line, select the desired line button and then press Redial. Cisco IP Phone Model 7960...

  • Page 9: Parking A Call

    The Cisco CallManager version of the Cisco IP Phone 7960 allows you to store or "park" a call at a specified number and then use any other phone in the Cisco CallManager system (for example, a phone in someone else's office or in a conference room) to retrieve the call.

  • Page 10: Picking Up Calls In Your Group

    Step 3 Dial the desired call pickup group number. Step 4 Answer the incoming call that is redirected to your phone. Step 5 To dial a different call pickup group number, hang up and begin again. Cisco IP Phone Model 7960...

  • Page 11: Making Calls From The Directory

    Step 4 Press the Exit soft key twice to exit the Directory menu. Viewing or Dialing Received and Placed Calls The Cisco IP Phone 7960 keeps a history of all calls you make and receive, including the caller ID, time, and date of the call. You can use this information to redial a party.

  • Page 12: Making Calls From A Corporate Directory

    Making Calls from a Corporate Directory The Cisco CallManager version of the Cisco IP Phone 7960 can access a directory of employee names and phone numbers. You can access a corporate directory to quickly find and call a co-worker.

  • Page 13: Using Call Forwarding

    This is useful if you know you will be away from your desk for several days, for example, on a business trip or a vacation. The Cisco CallManager version of the Cisco IP Phone 7960 enables you to forward all incoming calls to another number. You can forward all calls to an IP phone or non-IP phone.

  • Page 14: Conference Call Tips

    • If you are using the Cisco CallManager version of the phone, press the Trnsfer soft key to transfer a conference call to another person. Dial the number to which you want to transfer the call and then press Trnsfer again.

  • Page 15: Configuring Speed Dial

    Configuring Speed Dial Buttons Step 1 Using a web browser on your desktop computer, log in to the Cisco CallManager utility by going to http://www.saddleback.edu/itc/ITCIPP.html and selecting the Cisco CallManager link. This will automatically take you to the Log on screen.
  • Page 16 Step 3 Click "Update your Speed Dial buttons/Print your button template" from the list of available configuration options. Cisco IP Phone Model 7960...

  • Page 17: Using Speed Dial To Make Calls

    Using Speed Dial to Make Calls Step 1 Using the keypad, press the Speed Dial number you want to dial. Step 2 Select the AbbrDial soft key. The number being called will be displayed on your LCD screen. Cisco IP Phone Model 7960...

  • Page 18: Unity Voicemail

    Unity Voicemail Unity is the voicemail package that was selected for the Cisco IP Phone 7960. You may access Unity in the following two ways: • Internally – Press the messages button on your phone. • Externally- Dial 949-348-6099. •...

  • Page 19: Accessing Your Voicemail

    Step 2 Press the “ * “ (asterisk) button when Unity answers. Step 3 Enter your ID (your extension number) then press “ # “ (pound sign button) Step 4 Listen to the menu and follow the voice instructions. Cisco IP Phone Model 7960...

  • Page 20: Record A Greeting

    Record a Greeting Cisco IP Phone Model 7960...

  • Page 21: Check Messages

    Check Messages * Note: Old messages are not deleted automatically. Delete unwanted messages frequently to save space. Cisco IP Phone Model 7960...

  • Page 22: Reply To A Message

    You can reply by phone only to messages from other people in the same voicemail system (e.g. from people on the Saddleback or Irvine campuses or in the District office). You cannot reply to messages from people who call in from other locations (e.g. vendors). Cisco IP Phone Model 7960...

  • Page 23: Forward A Message

    You can forward messages from other people in the same voicemail system (e.g. from people on the Saddleback or Irvine campuses or in the District office). You cannot forward messages from people who call in from other locations (e.g. vendors). Cisco IP Phone Model 7960...

  • Page 24: Send A Voice Message

    Send a Voice Message When addressing a message, press the “ # “ key twice (# #) to switch between spelling mode (name of person) and number mode (their extension). Cisco IP Phone Model 7960...

  • Page 25: Change Your Password

    Change Your Password Cisco IP Phone Model 7960...

  • Page 26: Playback Volume Of Message

    As you listen to a message by phone, you can adjust the volume of the message. The change does not affect the playback volume of other messages. You cannot adjust recording volume or the playback volume of greetings. Cisco IP Phone Model 7960...

  • Page 27: Change Your Recorded Name

    Change Your Recorded Name Cisco IP Phone Model 7960...

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