Placing A Call On Hold; Transferring A Call; Redialing The Last Number Dialed - Cisco 7960 Getting Started Manual

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Placing a Call on Hold

While on a call, you can place the call on hold, so that the caller cannot hear you

and you cannot hear the caller. You can answer other calls while a call is on

hold.

•

To place a call on hold, press the Hold soft key.

•

To return to the call, press the Resume soft key. If multiple calls are on

hold, use the scroll key to select the desired call before you press

Resume.

•

If multiple calls on multiple lines are on hold, press the line button for the

line to which you want to switch and use the scroll keys to select the

desired call before you press Resume.

To transfer a call to another phone:

Step 1 During a call, press the Trnsfer soft key. This places the call on hold.

Step 2 Dial the number to which you want to transfer the call.

Step 3 When it rings on the other end, press Trnsfer again, or when the party

answers, announce the call and press Trnsfer. This will automatically

disconnect you from the call.

If the party refuses the call, press the Resume soft key to return to the original

call.

To redial the most recently dialed number, lift the handset and press the Redial

soft key. Alternatively, you can simply press Redial to activate the speakerphone

or headset.

To redial the most recently dialed number from a line other than your primary

line, select the desired line button and then press Redial.

Cisco IP Phone Model 7960

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