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Cisco 7960G User Manual

Cisco 7960G User Manual

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Cisco IP Phone 7960G and 7940G
User Guide
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Text Part Number: OL-4637-01

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Summary of Contents for Cisco 7960G

  • Page 1 Cisco IP Phone 7960G and 7940G User Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-4637-01...
  • Page 2 CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet,...
  • Page 3 All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0304R) Cisco IP Phone 7960G and 7940G User Guide Copyright ©...

  • Page 5: Table Of Contents

    Connecting Your Cisco IP Phone Statement 1004—Installation Instructions Identifying Buttons and Hardware Auto-Registering Your Phone Using TAPS 1-10 Using Feature Buttons 1-10 Using Help on Your Phone 1-11 Using Softkeys 1-11 Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...
  • Page 6 Placing, Answering, and Ending Calls Placing a Call Answering a Call Ending a Call Getting Notified When a Busy Line Is Available Using Cisco Call Back Searching and Dialing from the Phone Directory Viewing and Dialing from the Phone Logs Using Mute and Hold...
  • Page 7 Customizing Settings on Your Phone C H A P T E R Adjusting the Handset, Speakerphone, and Headset Volume Adjusting the Ringer Volume Personalizing the Ringer Sound Changing the LCD Screen Contrast Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...
  • Page 8 Phone Removing a Fast Dial Entry on Your Phone Dialing a Fast Dial Entry Logging In to Your Extension Using the Cisco CallManager Extension C H A P T E R Mobility Feature Logging In to Cisco CallManager Extension Mobility...
  • Page 9 How do I put a call on hold without a hold button? How do I change the contrast on the phone’s LCD screen? How do I change the settings for my Cisco CallManager Extension Mobility line? How do I forward calls?
  • Page 10 How do I trace a suspicious call? Where can I find tips about cleaning my Cisco IP Phone? Where can I find general troubleshooting tips for my Cisco IP Phone? Safety Notices A P P E N D I X...

  • Page 11: Preface

    About this Guide Use this guide to perform basic and advanced phone tasks using your Cisco IP Phone 7960G or 7940G with Cisco CallManager. Some of the features described in this book might not be available on your phone. Note For more information about the features supported on your phone, contact your system administrator.
  • Page 12 Appendix A, “FAQ” Contains Frequently Asked Questions (FAQ) about your Cisco IP Phone. Appendix B, “Safety Notices” Lists safety information about your phone. Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...

  • Page 13: Related Documentation On The Web

    These sections explain how to obtain technical information from Cisco Systems. Cisco.com You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/home/home.htm You can access the Cisco website at this URL: http://www.cisco.com...

  • Page 14: Documentation Cd-Rom

    Preface Obtaining Documentation Documentation CD-ROM Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which might have shipped with your product. The Documentation CD-ROM is updated regularly and might be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.

  • Page 15: Obtaining Technical Assistance

    The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password.

  • Page 16: Tac Case Priority Definitions

    For a complete listing of Cisco TAC contacts, go to this URL: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml TAC Case Priority Definitions To ensure that all cases are reported in a standard format, Cisco has established case priority definitions. Priority 1 (P1)—Your network is “down” or there is a critical impact to your business operations.

  • Page 17: Obtaining Additional Publications And Information

    Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL: http://www.ciscopress.com Packet magazine is the Cisco quarterly publication that provides the latest •...

  • Page 18: Document Conventions

    Means reader take note. Notes contain helpful suggestions or references to Note material not covered in the publication. Means reader be careful. In this situation, you might do something that could Caution result in equipment damage or loss of data. Cisco IP Phone 7960G and 7940G User Guide xviii OL-4637-01...

  • Page 19: Statement 1071-Warning Definition

    Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla. SÄILYTÄ NÄMÄ OHJEET Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...
  • Page 20 Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento. CONSERVARE QUESTE ISTRUZIONI Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...
  • Page 21 Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo. GUARDE ESTAS INSTRUCCIONES Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...
  • Page 22 Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco IP Phone 7960G and 7940G User Guide xxii OL-4637-01...
  • Page 23 Preface Document Conventions Cisco IP Phone 7960G and 7940G User Guide xxiii OL-4637-01...
  • Page 24 Preface Document Conventions Cisco IP Phone 7960G and 7940G User Guide xxiv OL-4637-01...

  • Page 25: Chapter 1 Introducing Your Cisco Ip Phone

    Your Cisco IP Phone offers features that might surprise you. Because it is part of an IP network, your Cisco IP Phone can provide not only telephony services, but also data services—including up-to-the-minute information and services from the...

  • Page 26: Connecting Your Cisco Ip Phone

    Connecting Your Cisco IP Phone Chances are, your system administrator or a technician will connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, connecting your phone is easy. Statement 1004—Installation Instructions...
  • Page 27 Leia as instruções de instalação antes de ligar o sistema à fonte de energia. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Varning! Läs installationsanvisningarna innan du kopplar systemet till strömförsörjningsenheten. Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...
  • Page 28 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone Figure 1-1 to locate connections on the back of your phone. Figure 1-1 Cisco IP Phone Cable Connections RS232 10/100 SW 10/100 PC DC48V Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...
  • Page 29 Warning phone. Procedure Connect your Cisco IP Phone to the corporate IP telephony network. You can do Step 1 this in one of two ways, depending on how your workspace is set up. (See your system administrator if you are not sure which method to choose.) Direct network connection—For this method, you need at least one available...

  • Page 30: Identifying Buttons And Hardware

    Startup Once you connect the Cisco IP Phone to its power source, a startup process begins. After several minutes, the phone’s LCD screen displays a neutral “ready”...
  • Page 31 Chapter 1 Introducing Your Cisco IP Phone Identifying Buttons and Hardware Figure 1-2 Cisco IP Phone 7960 Figure 1-3 Cisco IP Phone 7940 Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...
  • Page 32 Line or speed Opens a new line or speed dials the number on the LCD dial button screen. Phones in the Cisco IP Phone 7960 series have six line or speed-dial buttons and phones in the 7940 series have two. See the “Extending Speed Dial Functionality”...
  • Page 33 For example, you can see one set of softkey options when you pick up the handset, and another set when the phone is not in use (see the “Using Softkeys” section on page 1-11.) Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...

  • Page 34: Auto-Registering Your Phone Using Taps

    Services button—Displays services on your phone’s LCD screen. These are • services to which you have already subscribed using the Cisco CallManager User Options web pages. Your system administrator determines the services that are available to you. For more information, see the “Additional Features...

  • Page 35: Using Help On Your Phone

    Softkeys change depending on the status of your phone. For example, you can see one set of softkey options when you pick up the handset, and another set when the phone is not in use. Cisco IP Phone 7960G and 7940G User Guide 1-11 OL-4637-01...

  • Page 36: Choosing A Menu Item

    Choosing a Menu Item You can choose menu items on your Cisco IP Phone in more than one way: Using the Navigation button—Press the Navigation button (this is the button •...

  • Page 37: Using The Handset

    Using a Headset, page 1-15 • Using the Handset The handset on your Cisco IP Phone functions in the same way as a handset on a traditional phone: To place and answer calls with the handset, lift the handset. •...

  • Page 38: Using The Speaker

    You can use the speaker in conjunction with all of the features on your Cisco IP Phone. To place and answer calls using the speaker, press the Speaker button. • To switch from speaker to handset during a call, lift the handset. • Cisco IP Phone 7960G and 7940G User Guide 1-14 OL-4637-01...

  • Page 39: Using A Headset

    You can use the headset in conjunction with all of the features on your Cisco IP Phone, including the Volume and Mute buttons. Use these buttons to adjust the volume to the ear piece and to mute the speech path from the headset microphone.
  • Page 40 Chapter 1 Introducing Your Cisco IP Phone Using the Handset, Speaker and Headset Cisco IP Phone 7960G and 7940G User Guide 1-16 OL-4637-01...

  • Page 41: Making Calls On Your Phone

    Cisco IP Phone. It covers the following topics: • Understanding Feature Availability, page 2-2 Placing, Answering, and Ending Calls, page 2-2 • Getting Notified When a Busy Line Is Available Using Cisco Call Back, • page 2-6 Searching and Dialing from the Phone Directory, page 2-7 •...

  • Page 42: Chapter 2 Making Call On Your Phone

    Placing a Call Table 2-1 lists the different ways you can place a call with your Cisco IP Phone. Table 2-1 Placing a call If you want to...
  • Page 43 (Supports a maximum of 99 digits that you configured and pressing the AbbrDial softkey. speed-dial numbers and/or abbreviated dial entries) See the “Customizing Your Cisco IP Phone on the Web” section on page 6-3, and the “Extending Speed Dial Functionality” section on page 2-10 for more details.
  • Page 44 If you receive a busy tone or a ring with no answer when you call another extension, you can use the Cisco Call Back feature to receive notification when the extension is available. See the “Getting Notified When a Busy Line Is Available Using Cisco Call Back”...

  • Page 45: Answering A Call

    Keep your call information Press the Privacy button after you select an incoming call. private on a shared line call See the “Keeping Your Call Information Private” section on page 4-7 for more details. Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...

  • Page 46: Ending A Call

    Using Cisco Call Back If you call an extension and the line is busy or the call goes unanswered, you can use the Cisco Call Back feature to receive notification when the extension is available to take a call. Procedure Call an extension.

  • Page 47: Searching And Dialing From The Phone Directory

    Then, press the Dial softkey. Press the Exit softkey twice to exit the Directory menu. Alternatively, you can Step 5 press the Directories button one time to exit the Directory menu. Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...

  • Page 48: Viewing And Dialing From The Phone Logs

    9-1 to the number before dialing.) Then, press the Dial softkey. Press the Exit softkey twice to exit the Directory menu. Step 4 Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...

  • Page 49: Using Mute And Hold

    If you are using multiple lines and want to see the phone number for a call you have on hold, press the ? button followed by the line button of the call on hold. Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...

  • Page 50: Tracing Suspicious Calls

    You can configure up to 99 speed dial and/or abbreviated dial entries from the Cisco CallManager User Options web page. Some of the speed dials can be assigned to the speed-dial buttons on your phone. The entries that are not assigned to the speed-dial buttons are available for use with the abbreviated dialing feature.

  • Page 51: Setting Up And Receiving Priority Calls

    If you are authorized to use Extension Mobility and MLPP, you can use MLPP on another phone that is authorized to use the Extension Mobility feature. Cisco IP Phone 7960G and 7940G User Guide 2-11 OL-4637-01...

  • Page 52: Setting Up A Priority Call

    You will hear a priority ringing tone, and the priority call is connected. If you do not acknowledge the priority call, the call is redirected. See the “MLPP Messages” section on page 2-13 for additional information. Cisco IP Phone 7960G and 7940G User Guide 2-12 OL-4637-01...

  • Page 53: Mlpp Messages

    Making Calls on Your Phone Setting Up and Receiving Priority Calls MLPP Exceptions: Will not drop or preempt an active call on the Cisco IP Phones 7960G and • 7940G. Is not supported on conference bridges or with Cisco IP Manager Assistant •...
  • Page 54 Chapter 2 Making Calls on Your Phone Setting Up and Receiving Priority Calls Cisco IP Phone 7960G and 7940G User Guide 2-14 OL-4637-01...

  • Page 55: Redirecting Calls On Your Phone

    During a call, press the Transf softkey. This puts the call on hold. Step 1 Dial the number or office extension to which you want to transfer the call. Step 2 Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...

  • Page 56: Chapter 3 Redirecting Call On Your Phone

    Join an ad hoc conference call and a barged call. • Using Direct Transfer to Join a Call-on-Hold with Another Call-on-Hold Procedure Use the Navigation button to select the first call-on-hold. Step 1 Press the Select softkey. Step 2 Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...
  • Page 57 Using Direct Transfer to Join Two Calls on Hold with a Connected Call Procedure Use the Navigation button to select the first call-on-hold. Step 1 Press the Select softkey. Step 2 The selected call displays a checkmark indicator on the phone’s LCD screen. Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...

  • Page 58: Storing And Retrieving A Call Using Call Park

    Make a note of the call park number, then hang up. The call is parked at that Step 3 number, allowing you to retrieve it from another phone. To retrieve the parked call from any phone in the Cisco CallManager system, dial Step 4 the call park number where the call is parked.

  • Page 59: Answering Calls That Are Ringing On Another Extension Using Call Pickup

    This feature allows you to answer the call on your phone. There are two types of call pickup available on the Cisco IP Phone, as described in these topics: How to Pick Up Calls Within Your Group, page 3-5 •...

  • Page 60: How To Pick Up Calls Outside Of Your Group

    Forwarding Calls to Another Extension Call forwarding allows you to redirect all incoming calls from your Cisco IP Phone to another number. Use call forwarding to: Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...

  • Page 61: Setting Up Call Forwarding On Your Phone

    Call forwarding can send your calls to another Cisco IP Phone or to a traditional analog phone. If there is no answer at the forwarded number, either by a person by a voice messaging system, the call will be sent back to your voice messaging system.

  • Page 62: Canceling Call Forwarding On Your Phone

    Tips for using Immediate Divert Immediate Divert does not support Multilevel Precedence and Preemption. • Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...
  • Page 63 The voice messaging profile of the last called party does not have a voice messaging system access number. Temporary failure The voice messaging system is not working or there is a network problem. Busy The voice messaging system is busy. Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...
  • Page 64 Chapter 3 Redirecting Calls on Your Phone Sending Calls to a Voice Messaging System Cisco IP Phone 7960G and 7940G User Guide 3-10 OL-4637-01...

  • Page 65: Making Conference Calls On Your Phone

    C H A P T E R Making Conference Calls on Your Phone Your Cisco IP Phone supports conference calls, enabling you to talk with multiple parties at the same time. When you are on a conference call, you can use regular phone features such as Mute, Hold, Transfer, and speakerphone.

  • Page 66: Chapter 4 Making Conference Call On Your Phone

    ConfList softkey. (Ad hoc conferences enable the party who initiated the conference to add or remove conference participants.) Your Cisco IP Phone LCD screen displays your connection status to the conference.

  • Page 67: Selecting Participants To Join A Conference Call

    If you initiated the call, you can add or drop participants of the joined call. Press the Endcall softkey to drop your connection from the call. Step 7 If you initiated the call, you can disconnect at any time and the conference call remains active. Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...

  • Page 68: Adding Your Line To A Shared Line Call

    • All calls selected must be on the same line appearance when you initiate join from your phone (except when you use Cisco IP Manager Assistant (Cisco IPMA), which can select calls across line appearances). Adding Your Line to a Shared Line Call If you use a shared line, you can add yourself to an established call by using the Barge feature.

  • Page 69: Support For Conference Modes

    Making Conference Calls on Your Phone Adding Your Line to a Shared Line Call Support for Conference Modes Cisco IP Phones support barge in two conference modes: Using the Barge softkey and conference resources that are built into the •...
  • Page 70 The party who initiated the barge is dropped when the target shared line puts • the barged call on hold. The party who initiated the barge is dropped when the target shared line • answers an incoming call. Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...

  • Page 71: Keeping Your Call Information Private

    Select an incoming call on one of your shared lines. Step 1 Press the Privacy button to make the call private. Step 2 You can press the Privacy button before or after you answer a call. Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...

  • Page 72: Using Meet-Me Conferences

    Using Meet-me Conferences Your Cisco IP Phone supports Meet-me conferences. A Meet-me conference allows other callers to dial into the conference call. A Meet-me conference requires a special conference number which your system administrator preconfigured for this purpose.

  • Page 73: Joining A Meet-Me Conference

    Meet-me conference initiator. You are connected to the conference after the conference initiator dials in and establishes the conference. You do not need to press the Meet-me softkey on your Cisco IP Phone. Cisco IP Phone 7960G and 7940G User Guide...
  • Page 74 Chapter 4 Making Conference Calls on Your Phone Using Meet-me Conferences Cisco IP Phone 7960G and 7940G User Guide 4-10 OL-4637-01...

  • Page 75: Chapter 5 Customizing Settings On Your Phone

    Customizing Settings on Your Phone This chapter describes the ways in which you can personalize settings, such as volume and ringer sound, for your Cisco IP Phone. It covers the following topics: • Adjusting the Handset, Speakerphone, and Headset Volume, page 5-1 Adjusting the Ringer Volume, page 5-2 •...

  • Page 76: Chapter 5 Customizing Setting On Your Phone

    From the Settings menu, use the Navigation button to select Ring Type and press Step 2 the Select softkey. You will see two different ring types on the LCD screen: default ring and a ring type for your line. Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...
  • Page 77 To set the ring tone for your line to match the default ring tone, select the Default softkey. Press the Exit softkey to save all of your settings and to exit the Settings menu. Step 11 Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...

  • Page 78: Changing The Lcd Screen Contrast

    To set the desired contrast level on your base phone—press the Up or Down • softkeys (or the Volume buttons). Press the OK softkey, then the Save softkey. If you have an attached Cisco IP Phone 7914 Expansion Module and want to • adjust the contrast, select Expansion Module(s) and follow the same procedure used for your base phone.

  • Page 79: Chapter 6 Customizing Your Phone On The Web

    C H A P T E R Customizing Your Phone on the Web You can customize your phone on the web using the Cisco CallManager User Options web pages. This chapter includes the following topics: • Logging on to the User Options Web Pages, page 6-1 Changing your Password or PIN, page 6-2 •...

  • Page 80: Changing Your Password Or Pin

    Click Return to the Menu or Log Off at the bottom of the page. Step 5 You can also change your PIN for accessing Cisco IP Phone Services, such as Personal Address Book, Personal Fast Dials, and Cisco CallManager Extension Mobility.

  • Page 81: Customizing Your Cisco Ip Phone On The Web

    Customizing Your Cisco IP Phone on the Web There are additional features and services that might be supported on your Cisco IP Phone. You can customize them by accessing the User Options web pages. See Table 6-1 on page 6-4 for a list of examples.

  • Page 82: Customizing Your Cisco Ip Phone On The Web

    Default Language for Your Allows you to change the default language in which information is Phone and Profile displayed on the Cisco IP Phone’s LCD screen and on the Cisco CallManager User Options web pages. Cisco IP Phone 7960G and 7940G User Guide...

  • Page 83: Chapter 7 Using Your Voice Messaging System

    For information about how to use your voice messaging system, refer to the documentation that came with your phone. For example, if your administrator configured your phone system to work with Cisco Unity, refer to the Cisco Unity documentation for information about accessing your voice messages.
  • Page 84 • depending on how the message waiting lamp is configured, but it usually remains lit when you have a voice message. See the “Customizing Your Cisco IP Phone on the Web” section on page 6-3. Refer to Customizing Your Cisco IP Phone on the Web for additional information.

  • Page 85: Chapter 8 Managing Your Phone Contacts

    C H A P T E R Managing Your Phone Contacts Your Cisco IP Phone might supply several different features to help you manage your phone contacts: a personal address book, a Cisco IP phone synchronizer, the Personal Address Book service, and the Fast Dial service.

  • Page 86: Using A Personal Address Book

    Microsoft Outlook Express address book • This chapter covers the following topics: Using a Personal Address Book, page 8-2 • Using the Cisco IP Phone Address Book Synchronizer, page 8-4 • Using the Fast Dial Service, page 8-4 • Using a Personal Address Book Before you can use a personal address book on your phone, you must be subscribed to a personal address book service.

  • Page 87: Editing A Personal Address Book Entry On Your Phone

    Use the following procedure to dial a Personal Address Book entry. Procedure Find the entry that you want to dial, as described in the “Editing a Personal Step 1 Address Book Entry on Your Phone” section on page 8-3. Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...

  • Page 88: Using The Cisco Ip Phone Address Book Synchronizer

    Using the Cisco IP Phone Address Book Synchronizer You can synchronize your Microsoft Outlook and/or your Outlook Express address book entries with the directory in Cisco CallManager using the Cisco IP Phone Address Book Synchronizer. For detailed information about the Cisco IP Phone Address Book Synchronizer,...

  • Page 89: Creating A Fast Dial Entry For A Non-Address Book Directory Number On Your Phone

    Your Personal Address Book on Your Phone” section on page 8-4. Procedure From your Cisco IP Phone, press the services button. Step 1 The phone displays the services that have been configured for your phone. Use the Navigation button to highlight the option that corresponds to the My Fast Step 2 Dials service and press the Select softkey.

  • Page 90: Removing A Fast Dial Entry On Your Phone

    Removing a Fast Dial Entry on Your Phone Use the following procedure to remove a Fast Dial entry. Procedure From your Cisco IP Phone, press the Services button. Step 1 The phone displays the services that have been configured for your phone.
  • Page 91 Managing Your Phone Contacts Using the Fast Dial Service Before You Begin Before you can use the Fast Dial feature on your Cisco IP Phone, you must subscribe to the Fast Dial service. For information about subscribing to services, refer to Customizing Your Cisco IP Phone on the Web.
  • Page 92 Chapter 8 Managing Your Phone Contacts Using the Fast Dial Service Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...

  • Page 93: Chapter 9 Logging In To Your Extension Using The Cisco Callmanager Extension

    Cisco IP Phone. When you use your Cisco CallManager Extension Mobility personal identification number (PIN) to log in to a Cisco IP Phone, your assigned telephone number, and the settings that you have established from the Cisco CallManager User Options web pages, are associated with that phone.

  • Page 94: Logging In To Cisco Callmanager Extension Mobility

    Chapter 9 Logging In to Your Extension Using the Cisco CallManager Extension Mobility Feature Logging In to Cisco CallManager Extension Mobility beginning of every day. If you hear a busy signal after pressing the Messages button or any key on the touchtone key pad, then you must log in before using the phone.

  • Page 95: Logging Out Of Cisco Callmanager Extension Mobility

    Press the Submit softkey. Step 5 The Cisco IP Phone to which you have logged in now adopts your user profile information, including your speed-dial numbers and established services. The phone also becomes associated with your phone number. If you log in while the receiver is off-hook, the changes will not take effect until you hang up.

  • Page 96: Logging On To The User Options Web Pages

    Chapter 9 Logging In to Your Extension Using the Cisco CallManager Extension Mobility Feature Changing Your Cisco CallManager Extension Mobility PIN The phone might display “Do you want to log out <your UserID>?” If it does, Step 4 select Yes.

  • Page 97: Chapter 10 Troubleshooting Your Phone

    • Tips for Cleaning Your Cisco IP Phone Caring for your Cisco IP Phone is easy. To clean your phone, use a soft cloth, when needed. Do not use any liquids or powders on your phone for cleaning or other purposes. Using anything other than a soft cloth can contaminate your phone’s components and cause failures.
  • Page 98 Chapter 10 Troubleshooting Your Phone Tips for General Troubleshooting on Your Cisco IP Phone Table 10-1 Cisco IP Phone General Troubleshooting Tips Symptom to check... Action to take... Proper signaling/dial tone on the To check that signaling is working properly on your phone, press the phone Speaker button to answer a call.

  • Page 99: Diagnosing Problems

    Chapter 10 Troubleshooting Your Phone Diagnosing Problems Table 10-1 Cisco IP Phone General Troubleshooting Tips (continued) Symptom to check... Action to take... Glare on the phone’s LCD screen The footstand on the phone is designed to allow adjustment for several positions to eliminate glare on the LCD screen. Adjust your phone for optimum LCD screen clarity.

  • Page 100: Accessing Model Information

    From here, you can use the Navigation button to view your model information, such as Model Number, MAC address, Application Load ID, Boot Load ID, Serial Number, and phone security information. Cisco IP Phone 7960G and 7940G User Guide 10-4 OL-4637-01...

  • Page 101: Accessing Status Data

    From here, you can view Status Messages, Network Statistics, Firmware Versions, and Expansion Module Statistics for your phone. Troubleshooting Cisco CallManager Extension Mobility Table 10-2 on page 10-6 to troubleshoot error codes and messages displayed on your Cisco IP Phone. Cisco IP Phone 7960G and 7940G User Guide 10-5 OL-4637-01...
  • Page 102 Error Code or Message Recommended Action for Users 0, 2, 3, 6, 9, 12, 100, 101 When you try to log in to Cisco CallManager Extension Mobility, the phone displays one of these error codes or error messages. HTTP error...

  • Page 103: Using The Quality Reporting Tool

    Diagnosing Problems Using the Quality Reporting Tool Your administrator might temporarily configure your Cisco IP Phone with the Quality Reporting Tool to troubleshoot problems with your phone calls. With the Quality Reporting Tool, you can use the QRT softkey to submit information about problem phone calls to your system administrator.
  • Page 104 Chapter 10 Troubleshooting Your Phone Diagnosing Problems Cisco IP Phone 7960G and 7940G User Guide 10-8 OL-4637-01...

  • Page 105: Appendix

    How do I put a call on hold without a hold button?, page A-3 • How do I change the contrast on the phone’s LCD screen?, page A-3 • How do I change the settings for my Cisco CallManager Extension Mobility • line?, page A-3 How do I forward calls?, page A-4 •...

  • Page 106: Appendix A Faq

    Appendix A How do I access my voice messages? How do I assign a phone service to a button on my Cisco IP Phone?, page A-6 • If I cannot answer a call that I have forwarded to another number, will the call •...

  • Page 107: How Do I Access The User Options Web Page

    How do I change the settings for my Cisco CallManager Extension Mobility line? You change the settings for your Cisco CallManager Extension Mobility line the same way that you change them for a regular line. When you want to change any...

  • Page 108: How Do I Forward Calls

    Appendix A How do I forward calls? profile for your extension mobility extension. The Cisco CallManager Extension Mobility device profile usually has identifying text in the name, such as “EM”. How do I forward calls? You can forward calls to another extension, or to your voice messaging system, either from your phone or from the User Options web page.

  • Page 109: How Do I Add My Line To A Shared Line Call

    To dial these numbers quickly, you can set them up in the following ways: Speed-dial numbers, which appear directly on your phone (see the • “Customizing Your Cisco IP Phone on the Web” section on page 6-3 and refer Customizing Your Cisco IP Phone on the Web for additional details.)

  • Page 110: I've Used Up All My Speed-Dial Buttons, Can I Add More

    If you assigned numbers to all of the speed-dial buttons on your phone, there are additional ways to store numbers for fast retrieval: Add a Cisco IP Phone 7914 Expansion Module to your phone, and get an • additional 14 speed-dial buttons. Refer to the...

  • Page 111: If I Cannot Answer A Call That I Have Forwarded To Another Number, Will The Call Get Rerouted To My Voice Messaging System

    Although call forwarding sends an incoming call intended for your Cisco IP Phone to another number, your Cisco IP Phone does not relinquish the forwarded call unless the call is answered (in other words, picked up by a person or an answering machine).

  • Page 112: Why Don't I Get A Dial Tone After Dialing An Access Code

    Where can I find general troubleshooting tips for my Cisco IP Phone? You can find general troubleshooting tips for your IP phone in the “Tips for General Troubleshooting on Your Cisco IP Phone” section on page 10-1. Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...

  • Page 113: Appendix

    This appendix contains important safety infomation. Read the following safety notices before installing or using your Cisco IP Phone. These safety notices apply to phones in the Cisco IP Phone 7960G and 7940G series. This warning symbol means danger. You are in a situation that could cause Warning bodily injury.

  • Page 114: Appendix B Safety Notice

    • devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: Move the external device away from the source of the RF or AF signals.
  • Page 115 Apply ferrites or other such devices on the cables for the external – device. Cisco cannot guarantee the performance of the system because Cisco has no • control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.
  • Page 116 Appendix B Safety Notices Cisco IP Phone 7960G and 7940G User Guide OL-4637-01...

  • Page 117: I N D E X

    PIN answering calls logging in AutoAnswer, answering calls with logging out auto-registering your phone 1-10 Cisco IP Phone buttons connecting features overview barge about using help 1-11 Cisco IP Phone 7960G and 7940G User Guide IN-1 OL-4637-01...
  • Page 118 1-11 calls button, identifying canceling call forwarding dialing numbers with Frequently Asked Questions (FAQ) Direct Transfer exceptions using using for a connected call and a call on hold Cisco IP Phone 7960G and 7940G User Guide IN-2 OL-4637-01...
  • Page 119 LCD screen, identifying identifying line buttons, identifying using 1-11 logging in hold Cisco CallManager Extension Mobility putting calls on user options web pages resuming held calls logging out, Cisco CallManager Extension Mobility Cisco IP Phone 7960G and 7940G User Guide IN-3 OL-4637-01...
  • Page 120 2-12 redialing setting up 2-12 redirecting calls using 2-11 related documentation xiii multiple lines ringer and placing calls adjusting the volume using hold with personalizing tones mute button, identifying Cisco IP Phone 7960G and 7940G User Guide IN-4 OL-4637-01...
  • Page 121 2-10 button, identifying storing calls, using call park synchronizing contacts warnings, translated TAPS (Tool for Auto-Registered Phones Support) 1-10 Cisco IP Phone 7960G and 7940G User Guide IN-5 OL-4637-01...
  • Page 122 Index Cisco IP Phone 7960G and 7940G User Guide IN-6 OL-4637-01...

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