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Cisco 7960G Phone Manual
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Cisco 7960G Phone Manual

Cisco 7960G Phone Manual

Unified ip phone for cisco unified callmanager 4.2(3)
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Download this manual See also: Administration Manual, Administrator's Manual
Cisco Unified IP Phone 7960G and
7940G Guide for Cisco Unified
CallManager 4.2(3)
INCLUDING LICENSE AND WARRANTY
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Phone Guide

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Summary of Contents for Cisco 7960G

  • Page 1 Phone Guide Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax:...
  • Page 3 Common Phone Tasks out of hunt groups Copyright © 2006 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco iDivert Send a call to your voice Systems, Inc.
  • Page 4 Phone Screen Icons Other Features MeetMe Host a Meet-Me conference call Phone line more Display additional softkeys Line and Call States NewCall Make a new call Call Forwarding enabled Speed-Dial button configured OPickUp Answer a call ringing in another group that is associated with Web-based phone service Call on hold your group...

  • Page 5: Table Of Contents

    Basic Call Handling Placing a Call—Basic Options Placing a Call—Additional Options Answering a Call Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)
  • Page 6 Preventing Others from Viewing or Joining a Shared-Line Call Storing and Retrieving Parked Calls Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls Using Cisco Extension Mobility Logging Out of Hunt Groups Using a Handset, Headset, and Speakerphone Obtaining a Headset Using AutoAnswer...
  • Page 7 Subscribing to Phone Services Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)
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  • Page 9: Getting Started

    Using Call Logs, page Listen to your voice messages Accessing Voice Messages, page See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide. Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)

  • Page 10: Finding Additional Information

    Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml...
  • Page 11 Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla. SÄILYTÄ NÄMÄ OHJEET Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)
  • Page 12 Attention IMPORTANTES INFORMATIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents.
  • Page 13 Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)
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  • Page 15 Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed. GEM DISSE ANVISNINGER Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)
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  • Page 17 Getting Started Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)
  • Page 18 (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables. Inline power circuits provide current through the communication cable. Use the Cisco Caution provided cable or a minimum 24 AWG communication cable.
  • Page 19 Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •...

  • Page 20: Accessibility Features

    Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors. Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC].

  • Page 21: Connecting Your Phone

    Connecting Your Phone Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
  • Page 22 Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where...
  • Page 23 Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.

  • Page 24: An Overview Of Your Phone

    An Overview of Your Phone Your Cisco Unified IP Phone 7960G or 7940G is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
  • Page 25 Handset light strip Indicates an incoming call or new voice Accessing Voice Messages, message. page 50 Phone screen Shows phone features. Understanding Phone Screen Features, page 19 Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)
  • Page 26 Model type Indicates your Cisco Unified IP Phone model. Programmable Depending on configuration, programmable Understanding Phone buttons buttons provide access to: Screen Features, page 19 • Phone lines (line buttons) Basic Call Handling, page 23 • Speed-dial numbers (speed-dial buttons) Speed Dialing, page 34 •...

  • Page 27: Understanding Phone Screen Features

    Speed Dialing, page Phone service icon—If available, corresponds to a web-based phone service, such as the Personal Address Book. Feature icon—If available, corresponds to a feature, such as Privacy. Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)

  • Page 28: Cleaning The Phone Screen

    Softkey labels Each displays a softkey function. Status line Displays audio mode icons, status information, and prompts. Call activity Displays current calls per line, including caller ID, call duration, and call state. area Understanding Lines vs. Calls, page 21 Understanding Line and Call Icons, page Cleaning the Phone Screen Gently wipe the phone screen with a soft, dry cloth.

  • Page 29: Understanding The Help System On Your Phone

    • Lines—Each corresponds to a directory number that others can use to call you. The Cisco Unified IP Phone 7960G supports up to six lines and the Cisco Unified IP Phone 7940G supports up to two lines. To see how many lines you have, look at right side of your phone screen.

  • Page 30: Understanding Feature Availability

    Making and Receiving Secure Calls, page Understanding Feature Availability The operation of your Cisco Unified IP Phone and the features available to you may vary, depending on the call processing agent used by your company and also on how your company’s phone support team has configured your phone system.

  • Page 31: Basic Call Handling

    You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, If you want to...

  • Page 32: Placing A Call-Additional Options

    2. Click the number that you want to univercd/cc/td/doc/pro dial. duct/voice/c_ipphon/in dex.htm Use Cisco CallBack to receive 1. Press CallBack while listening to the Your system notification when a busy or busy tone or ring sound. administrator ringing extension is available 2.

  • Page 33: Answering A Call

    Picking Up Redirected Calls on call ringing elsewhere Your Phone, page 35 Answer a priority call Hang up the current call and press Prioritizing Critical Calls, Answer. page 40 Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)

  • Page 34: Ending A Call

    Ending a Call To end a call, simply hang up. Here are some more details. If you want to... Then... Hang up while using the handset Return the handset to its cradle. Or press EndCall. Hang up while using a headset Press .

  • Page 35: Using Mute

    Press Answer, or if the call is ringing on a different line, press connected call to Any active call is placed on hold and the selected call is resumed. answer a ringing call Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)

  • Page 36: Viewing Multiple Calls

    Viewing Multiple Calls Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts. In standard viewing mode, your phone displays calls as follows for the highlighted line: • Calls with the highest precedence and longest duration display at the top of the list. •...

  • Page 37: Forwarding All Calls To Another Number

    If you want to... Then... Set up call forwarding on Press CFwdALL and enter a target phone number. your primary line Cancel call forwarding on Press CFwdALL. your primary line Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)

  • Page 38: Making Conference Calls

    • Your system administrator can change forwarding conditions for your phone lines. Making Conference Calls Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation, creating a conference call. Understanding Types of Conference Calls There are two types of conference calls: Standard and Meet-Me.

  • Page 39: Starting And Joining A Standard Conference

    Highlight a call on a shared line and press cBarge. (You may need to barging a call on a shared line press the more softkey to display cBarge.) Using a Shared Line, page Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)
  • Page 40 If you want to... Then... View a list of conference 1. Highlight an active conference. participants 2. Press ConfList. Participants are listed in the order in which they join the conference with the most recent additions at the top. Get an updated list of While viewing the conference list, press Update.

  • Page 41: Starting Or Joining A Meet-Me Conference Call

    In this case, try your call again. End a Meet-Me conference All participants must hang up. The conference does not automatically end when the conference initiator disconnects. Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)

  • Page 42: Advanced Call Handling

    In to the User Options Web Pages, page • To set up Fast Dials, you must have access to the Personal Directory feature. Refer to Customizing Your Cisco Unified IP Phone on the Web: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm • Alternately, your system administrator can configure speed-dial features for you.

  • Page 43: Picking Up Redirected Calls On Your Phone

    • If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line, then press a Call PickUp softkey. Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)

  • Page 44: Using A Shared Line

    Using a Shared Line Your system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with co-workers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use Icon The remote-in-use icon...

  • Page 45: Preventing Others From Viewing Or Joining A Shared-Line Call

    Allow others to view or barge calls 1. Press Private on a shared line 2. To verify that Privacy is off, look for the Privacy-disabled icon next to line button Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)

  • Page 46: Storing And Retrieving Parked Calls

    You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, a phone at a co-worker’s desk or in a conference room). You can park a call by using these methods: •...

  • Page 47: Making And Receiving Secure Calls

    See your system administrator for details. • Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone 7960G or 7940G or on your Cisco Unified IP Phone Expansion Module 7914.

  • Page 48: Tracing Suspicious Calls

    Tracing Suspicious Calls If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages. If you want to...

  • Page 49: Using Cisco Extension Mobility

    – Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.

  • Page 50: Logging Out Of Hunt Groups

    Logging Out of Hunt Groups If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone.

  • Page 51: Using A Handset, Headset, And Speakerphone

    Press Save to preserve the volume level for future calls. Obtaining a Headset Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see Headset Information, page Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)

  • Page 52: Using Autoanswer

    Using AutoAnswer You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of others. Your system administrator configures AutoAnswer to work with either your speakerphone or headset. See the table below for details. If you...

  • Page 53: Using Phone Settings

    Using Phone Settings Using Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, phone screen, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.

  • Page 54: Customizing The Phone Screen

    Customizing the Phone Screen You can adjust the contrast and the language for your phone screen. If you want to... Then... Change the phone 1. Choose > Contrast. screen contrast 2. Press OK to save, or press Cancel. Change the language on Log in to your User Options web pages, select your device, then choose your phone screen Change the Locale...

  • Page 55: Using Call Logs And Directories

    • Conference—Creates a conference call with all parties, including you. (Press Confrn again after dialing to complete the action.) • EndCall—Disconnects the first call and dials the second. Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)

  • Page 56: Directory Dialing

    If the network shuts down or your phone resets, you might lose information in your call logs. Directory Dialing Depending on configuration, your phone can provide access to a corporate directory and personal directory features: • Corporate Directory—Corporate contacts that you can access on your phone. Corporate Directory is set up and maintained by your system administrator •...

  • Page 57: Using Personal Directory On Your Phone

    The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. For information about how to set up and use the Personal Directory, refer to Customizing Your Cisco Unified IP Phone on the Web: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)

  • Page 58: Accessing Voice Messages

    Accessing Voice Messages To access voice messages, use the Message button Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice messaging service.

  • Page 59: Accessing Your User Options Web Pages

    Accessing Your User Options Web Pages Accessing Your User Options Web Pages Because your Cisco Unified IP Phone is a network device, it can share information with other network devices in your company, including your computer and web-based services accessible using a web browser on your computer.

  • Page 60: Subscribing To Phone Services

    If you want to... Then do this after you log in and select your device type... Subscribe to a service From the main menu, choose Configure your Cisco Unified IP Phone Services. Select a service from the “Available Services” drop-down list and click Continue.

  • Page 61: Understanding Additional Configuration Options

    Request a shared line. This allows you to Using a Shared Line, page extension for use one extension number for your desk several phones phone and lab phone, for example. Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)
  • Page 62 Contact your system video calls Advantage, which enables you to make administrator for assistance and video calls using your Cisco Unified IP see the Cisco Unified Video Phone, your personal computer, and an Advantage User Guide and external video camera.

  • Page 63: Troubleshooting Your Phone

    Barge Cisco CallBack fails The other party might have call forwarding enabled. Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)

  • Page 64: Viewing Phone Administration Data

    Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network Choose > Network Configuration and select the network configuration data configuration item that you want to view. Access status data Choose >...

  • Page 65: Cisco One-Year Limited Hardware Warranty Terms

    Your formal Warranty Statement, including the warranty applicable to Cisco software, is included on the Cisco Documentation CD and on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty document from the CD or Cisco.com.
  • Page 66 One (1) Year Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.

  • Page 67: Index

    19, 28 call priority cBarge precedence See also barge preemption using call waiting CallBack Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)
  • Page 68 Cisco Unified IP Phone log out adjusting height of using connecting extension numbers, viewing description of documentation for feature configuration for 20, 22, 53 illustration of Fast Dial service online help for dialing with registering subscribing to securing handset rest...
  • Page 69 Cisco Unified IP Phone network configuration data, locating keypad, description of on-hook dialing online help, using line buttons, identifying Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)
  • Page 70 ringer indicator for Personal Address Book (PAB) volume dialing from subscribing to phone lines buttons for safety, warnings description of secure calls viewing selecting calls phone screen services button, description of adjusting contrast of services, subscribing to changing language of settings button, description of cleaning shared lines...
  • Page 71 Tool for Auto-Registered Phones Support transferring, options for troubleshooting, data for User Options web pages accessing and phone services volume adjusting volume button, description of warnings, safety WebDialer Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)
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  • Page 74 Slovakia • Slovenia • South Africa • Spain • Sweden • Switzerland • Taiwan • Thailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.;...

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