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Cisco 7960G Administration Manual
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Cisco 7960G Administration Manual

Cisco 7960G Administration Manual

For cisco callmanager 4.0
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Download this manual See also: Administrator's Manual, Reference Manual
Cisco IP Phone Administration Guide
for Cisco CallManager 4.0
Cisco IP Phone Models 7960G and 7940G
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Cisco Systems, Inc.
170 West Tasman Drive
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Text Part Number: OL-4825-01

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Summary of Contents for Cisco 7960G

  • Page 1 Cisco IP Phone Administration Guide for Cisco CallManager 4.0 Cisco IP Phone Models 7960G and 7940G Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-4825-01...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
  • Page 3 CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP,...

  • Page 5: Table Of Contents

    Understanding the Cisco IP Phone Models 7960G and 7940G What Networking Protocols Are Used? What Features are Supported on the Cisco IP Phone Models 7960G and 7940G? Feature Overview Configuring Telephony Features Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 6 Adding Phones with Cisco CallManager Administration 2-13 Adding Phones with BAT 2-14 Configuring the Cisco IP Phone 7960G to Support the Cisco IP Phone 7914 Expansion Module 2-14 Setting Up the Cisco IP Phone C H A P T E R...
  • Page 7 C H A P T E R Configuring Telephony Features Using Cisco CallManager Creating Custom Phone Rings Configuring Corporate and Personal Directories Configuring Corporate Directories Configuring Personal Directory Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 8 Port 1 (Network), Port 2 (Access), and Port 3 (Phone) Statistics 7-12 Device Logs 7-15 Debug Display 7-16 Stack Statistics 7-17 Status Messages 7-18 Streaming Statistics 7-18 Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G viii OL-4825-01...
  • Page 9 General Troubleshooting Tips for the Cisco IP Phone 8-13 General Troubleshooting Tips for the Cisco IP Phone 7914 Expansion Module 8-17 Cleaning the Cisco IP Phone 8-17 Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 10 Technical Specifications A P P E N D I X Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts N D E X Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 11: Preface

    Audience Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco IP Phone on the network. The tasks described are considered to be administration-level tasks and are not intended for end-users of the phones.

  • Page 12: Objectives

    Objectives Objectives This guide provides the required steps to get the Cisco IP Phone up and running on a Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform on the Cisco CallManager application or other network devices.

  • Page 13: Related Documentation

    Cisco IP Phone 7914 Expansion Module Phone Guide Customizing Your Cisco IP Phone on the Web Regulatory Compliance and Safety Information for the Cisco IP Phone 7900 Series Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G xiii OL-4825-01...

  • Page 14: Obtaining Documentation

    These sections explain how to obtain technical information from Cisco Systems. Cisco.com You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/home/home.htm You can access the Cisco website at this URL: http://www.cisco.com...

  • Page 15: Ordering Documentation

    Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883 We appreciate your comments. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 16: Obtaining Technical Assistance

    The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL: http://www.cisco.com/tac...

  • Page 17: Tac Case Priority Definitions

    For a complete listing of Cisco TAC contacts, go to this URL: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml TAC Case Priority Definitions To ensure that all cases are reported in a standard format, Cisco has established case priority definitions. Priority 1 (P1)—Your network is “down” or there is a critical impact to your business operations.
  • Page 18 You can access the Internet Protocol Journal at this URL: http://www.cisco.com/ipj Training—Cisco offers world-class networking training. Current offerings in • network training are listed at this URL: http://www.cisco.com/en/US/learning/index.html Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G xviii OL-4825-01...

  • Page 19: Document Conventions

    Means reader be careful. In this situation, you might do something that could Caution result in equipment damage or loss of data. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 20 Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla. SÄILYTÄ NÄMÄ OHJEET Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 21 Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento. CONSERVARE QUESTE ISTRUZIONI Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 22 Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo. GUARDE ESTAS INSTRUCCIONES Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G xxii OL-4825-01...
  • Page 23 Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G xxiii OL-4825-01...
  • Page 24 Preface Document Conventions Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G xxiv OL-4825-01...

  • Page 25: Chapter 1 An Overview Of The Cisco Ip Phone

    The phone also supports security features that protect against data tampering threats and protect the identity of the phone. This manual describes the Cisco IP Phone 7960G and the Cisco IP Phone 7940G. These phones support G.711, G.729, G.729a, G.729b, G.729ab, and uncompressed wideband (16bits, 16kHz) audio compression.

  • Page 26: Understanding The Cisco Ip Phone Models 7960G And 7940G

    They function as managerial-level office telephones, replacing traditional analog telephones in an IP telephony network. The Cisco IP Phone models 7960G and 7940G differ only in the number of available line or speed dial buttons. The Cisco IP Phone 7940G has two lines, and the 7960G has six lines.
  • Page 27 7940G has two. Footstand Allows you to adjust the angle of the phone base. adjustment Directories Provides access to call histories and directories. button Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 28 Enable you to engage any of the functions displayed on the corresponding LCD tabs. Softkeys point to feature options displayed along the bottom of the LCD screen. Softkeys change depending on the status of the phone. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 29: What Networking Protocols Are Used

    TFTP required network parameters. server IP address as the option value. For additional supported DCHP configurations, refer Cisco CallManager System Guide. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 30 User Datagram Protocol UDP is a connectionless messaging Cisco IP Phones receive and process (UDP) protocol for delivery of data packets. UDP messages. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 31: What Features Are Supported On The Cisco Ip Phone

    Chapter 1 An Overview of the Cisco IP Phone What Features are Supported on the Cisco IP Phone Models 7960G and 7940G? Related Topics Understanding Interactions with Other Cisco IP Telephony Products, • page 2-2 Understanding the Phone Startup Process, page 2-4 •...

  • Page 32: Configuring Telephony Features

    Chapter 1 An Overview of the Cisco IP Phone What Features are Supported on the Cisco IP Phone Models 7960G and 7940G? The Cisco IP Phone can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate the...

  • Page 33: Configuring Network Features Using The Cisco Ip Phone

    Chapter 1 An Overview of the Cisco IP Phone What Features are Supported on the Cisco IP Phone Models 7960G and 7940G? You can access the complete Cisco CallManager documentation suite at this location: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm Related Topic Configuring Telephony Features Using Cisco CallManager, page 5-2 •...

  • Page 34: Understanding Security Features For Cisco Ip Phones

    Phone” section on page 3-13 Security items on the Model Information Screen See the “Model Information Screen” section on on the phone page 6-2. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 1-10 OL-4825-01...

  • Page 35: Overview Of Supported Security Features

    Cisco CallManager should occur, and, if necessary, creates a secure signaling path between the entities using TLS protocol. Cisco CallManager will not register phones unless they can be authenticated by the Cisco CallManager. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 1-11 OL-4825-01...
  • Page 36 Voice VLAN enabled options by looking at the phone’s Network Configuration menu. For more information, see the “Network Configuration Menu Options” section on page 4-6. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 1-12 OL-4825-01...

  • Page 37: Models 7960G And 7940G

    Chapter 1 An Overview of the Cisco IP Phone Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7960G and 7940G Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7960G and 7940G To install and configure the Cisco IP Phone models 7960G and 7940G, you must configure some network settings, set up Cisco CallManager, and make changes locally on the phone.
  • Page 38 Chapter 1 An Overview of the Cisco IP Phone Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7960G and 7940G Table 1-3 Overview of Configuration Procedures for the Cisco IP Phone Required Task Purpose For More Information...
  • Page 39 Chapter 1 An Overview of the Cisco IP Phone Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7960G and 7940G Table 1-3 Overview of Configuration Procedures for the Cisco IP Phone (continued) Required Task Purpose For More Information...
  • Page 40 Chapter 1 An Overview of the Cisco IP Phone Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7960G and 7940G Table 1-3 Overview of Configuration Procedures for the Cisco IP Phone (continued) Required Task Purpose For More Information...
  • Page 41 Chapter 1 An Overview of the Cisco IP Phone Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7960G and 7940G Table 1-3 Overview of Configuration Procedures for the Cisco IP Phone (continued) Required Task Purpose For More Information Modify button templates.
  • Page 42 Chapter 1 An Overview of the Cisco IP Phone Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7960G and 7940G Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 1-18 OL-4825-01...

  • Page 43: Preparing To Install The Cisco Ip Phone On Your Network

    Cisco IP Telephony components, including Cisco CallManager. This chapter provides an overview of the interaction between the Cisco IP Phone models 7960G and 7940G and other key components of the Voice over IP (VoIP) network. This chapter includes the following topics: Understanding Interactions with Other Cisco IP Telephony Products, •...

  • Page 44: Understanding Interactions With Other Cisco Ip Telephony Products

    “Understanding Security Features for Cisco IP Phones” section on page 1-10. If the Cisco IP Phone model that you want to configure does not appear in the Note Phone Type drop-down list in Cisco CallManager Administration, go to the following URL and install the latest support patch for your version of Cisco CallManager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...

  • Page 45: Understanding How The Cisco Ip Phone Interacts With The Cisco Catalyst Family Of Switches

    Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches The Cisco IP Phone models 7960G and 7940G have an internal Ethernet switch, enabling proper forwarding of appropriate packets to the phone, to the access port (labeled 10/100 PC on the phone), and to the network port (labeled 10/100 SW on the phone).

  • Page 46: Understanding The Phone Startup Process

    At startup, the phone runs a bootstrap loader that loads a phone image stored in Flash memory. Using this image, the phone initializes its software and hardware. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 47 CTL file should be available. Cisco IP Phone, page 3-13 For information about creating the CTL file, refer to Cisco IP Phone Authentication and Encryption for Cisco CallManager 4.0(1). Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 48 Cisco CallManager informs devices using .cnf format configuration files of their load ID. Devices using .xml format configuration files receive the load ID in the configuration file. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 49: Understanding Phone Configuration Files

    Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco CallManager. In general, any time you make a change in Cisco CallManager that requires the phone to be reset, a change is made to the phone’s configuration file automatically.

  • Page 50: Providing Power To The Cisco Ip Phone

    Providing Power to the Cisco IP Phone Providing Power to the Cisco IP Phone You can power a Cisco IP Phone from an external power supply, from a switch port, or from a power source between the phone and the switch.

  • Page 51: Power Source Design

    • Redundancy Feature For redundancy, you can use the Cisco AC adapter even if you are using inline power from the Cisco Catalyst switches. The Cisco IP Phone can share the power load being used from the inline power and external power source. If either the inline power or the external power goes down, the phone can switch entirely to the other power source.

  • Page 52: Adding Phones To The Cisco Callmanager Database

    Adding Phones with Cisco CallManager Administration, page 2-13 • Adding Phones with BAT, page 2-14 • Table 2-2 provides an overview of these methods for adding phones to the Cisco CallManager database. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 2-10 OL-4825-01...

  • Page 53: Adding Phones With Auto-Registration

    You can then modify any settings, such as the directory numbers, from Cisco CallManager. Additionally, you can move auto-registered phones to new locations and assign them to different device pools without affecting their directory numbers. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 2-11 OL-4825-01...

  • Page 54: Adding Phones With Auto-Registration And Taps

    When you configure the cluster for mixed mode through the Cisco CTL client, Note auto-registration is automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL client, auto-registration is automatically enabled. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 2-12 OL-4825-01...

  • Page 55: Adding Phones With Cisco Callmanager Administration

    Related Topics Adding Phones with Auto-Registration, page 2-11 • • Adding Phones with Auto-Registration and TAPS, page 2-12 Adding Phones with BAT, page 2-14 • Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 2-13 OL-4825-01...

  • Page 56: Expansion Module

    Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Configuring the Cisco IP Phone 7960G to Support the Cisco IP Phone 7914 Expansion Module Adding Phones with BAT The Cisco Bulk Administration Tool (BAT) is a plug-in application for Cisco CallManager that enables you to perform batch operations, including registration, on multiple phones.
  • Page 57 Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Configuring the Cisco IP Phone 7960G to Support the Cisco IP Phone 7914 Expansion Module Procedure Log in to the Cisco CallManager Administration application. Step 1 The Cisco CallManager Administration page appears.
  • Page 58 Preparing to Install the Cisco IP Phone on Your Network Configuring the Cisco IP Phone 7960G to Support the Cisco IP Phone 7914 Expansion Module Make sure you tell your users how to access their IP Phone User Options web...

  • Page 59: Before You Begin

    Configuring Security on the Cisco IP Phone, page 3-13 • Before you install a Cisco IP phone, you must make some critical decisions about Note how to configure the phone in your network. You can then safely install the phone and verify its functionality.

  • Page 60: Network Requirements

    • Safety and Performance, page 3-4 • Network Requirements For the Cisco IP Phone to successfully operate as a Cisco IP Phone endpoint in your network, your network must meet the following requirements: Working VoIP Network • Voice over IP (VoIP) configured on your Cisco routers and gateways –...

  • Page 61: Network And Access Ports

    Headset You can use a headset with the Cisco IP Phone. To connect a headset, plug it into the Headset port on the back of the phone. Press the Headset button on your phone to place and answer calls using the headset.

  • Page 62: Speakerphone

    Only trained and qualified personnel should be allowed to install, replace, or Warning service this equipment. Ultimate disposal of this product should be handled according to all national Warning laws and regulations. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 63 Cisco recommends the use of good quality external devices (speakers, microphones, and headsets) that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 64: Installing The Cisco Ip Phone

    In these cases, Cisco recommends that you take one or more of the following actions: Move the external device away from the source of the RF or AF signals.
  • Page 65 Connect the power supply to the Optional. See the “Providing Power to Cisco DC Adapter port. the Cisco IP Phone” section on page 2-8 for guidelines. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 66 Chapter 3 Setting Up the Cisco IP Phone Installing the Cisco IP Phone Figure 3-1 Cisco IP Phone Models 7960G and 7940G Cable Connections Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 67: Adjusting Placement Of The Cisco Ip Phone

    Related Topics Adjusting Cisco IP Phone Placement on the Desktop, page 3-10 • Mounting the Phone to the Wall, page 3-10 • Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 68: Adjusting Cisco Ip Phone Placement On The Desktop

    Step 2 Mounting the Phone to the Wall You can mount the Cisco IP Phone on the wall using the footstand as a mounting bracket or you can use special brackets available in a Cisco IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phone.) If you attach the...
  • Page 69 Parts Used in Wall Mounting the Cisco IP Phone Footstand adjustment knob—Raises and lowers adjustment plate Wall mounting screw holes Adjustment plate—Raises and lowers phone vertically Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 3-11 OL-4825-01...

  • Page 70: Verifying The Phone Startup Process

    Verifying the Phone Startup Process Verifying the Phone Startup Process After the Cisco IP Phone has power connected to it, the phone begins its startup process by cycling through the following steps. These buttons flash on and off in sequence: Headset –...

  • Page 71: Configuring Startup Network Settings

    You install an LSC using the Certificates menu on the phone. This menu also lets you update or remove an LSC. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 3-13 OL-4825-01...
  • Page 72 Scroll to Update Certificates and press the Select softkey. Step 4 Choose Auth. String and press the Select softkey. Step 5 The phone prompts for an authentication string. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 3-14 OL-4825-01...
  • Page 73 You can verify that an LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Yes. Related Topic Understanding Security Features for Cisco IP Phones, page 1-10 • Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 3-15 OL-4825-01...
  • Page 74 Chapter 3 Setting Up the Cisco IP Phone Configuring Security on the Cisco IP Phone Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 3-16 OL-4825-01...

  • Page 75: Cisco Ip Phone

    Guidelines for Editing Settings on the Network Configuration Menu, • page 4-3 Overview of Network Configuration Options, page 4-4 • Network Configuration Menu Options, page 4-6 • Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 76: Displaying The Network Configuration Menu

    Configuration options in the Network Configuration menu are locked by default to prevent users from making changes that could affect the operation of a phone. You must unlock these options before you can change them. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 77: Guidelines For Editing Settings On The Network Configuration Menu

    To enter a period (for example, in an IP address), press the . (period) softkey. • Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 78: Overview Of Network Configuration Options

    Press the Cancel softkey before pressing the Validat. softkey or the Save • softkey to discard any changes you have made. The Cisco IP Phone provides several methods that you can use to reset or restore Note option settings, if necessary. For more information, see the “Resetting or...
  • Page 79 Unlocking and Locking Options on the Network Configuration Menu, • page 4-2 Guidelines for Editing Settings on the Network Configuration Menu, • page 4-3 Network Configuration Menu Options, page 4-6 • Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 80: Network Configuration Menu Options

    Edit softkey, and then enter the Alternate Domain option is set to a new domain name. Yes. Press the Validat. softkey and then press the Save softkey. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 81 Default Router 4 address. Default Router 5 Press the Validat. softkey. Repeat Steps 3 and 4 as needed to assign backup routers. Press the Save softkey. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 82 VLAN from the switch, ignored otherwise. Press the Validat. softkey and then press the Save softkey. Overrides the value specified by the Operation VLAN Id option. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 83 Use Cisco CallManager to modify. phone obtains message services. Services URL URL of the server from which the Use Cisco CallManager to modify. phone obtains Cisco IP Phone services. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 84 Network Configuration menu option and press the Yes softkey settings (including password), Device Press the Save softkey. Configuration menu settings, volume settings, and contrast settings. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 4-10 OL-4825-01...
  • Page 85 HTTP client. PC Port Disabled Indicates whether the PC port on the Use Cisco CallManager to modify. phone is enabled (No) or disabled (Yes). Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 4-11 OL-4825-01...
  • Page 86 Edit softkey, and then enter a new backup TFTP server IP address. Press the Validat. softkey, and then press the Save softkey. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 4-12 OL-4825-01...
  • Page 87 If voice monitoring is not desired, set this option to No (disabled). Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 4-13 OL-4825-01...
  • Page 88 DSCP IP classification for any phone Use Cisco CallManager to modify. Configuration configuration transfer. DSCP For DSCP IP classification for phone-based Use Cisco CallManager to modify. Services services. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 4-14 OL-4825-01...
  • Page 89 Unlocking and Locking Options on the Network Configuration Menu, • page 4-2 Guidelines for Editing Settings on the Network Configuration Menu, • page 4-3 Overview of Network Configuration Options, page 4-4 • Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 4-15 OL-4825-01...
  • Page 90 Chapter 4 Configuring Network Settings on the Cisco IP Phone Network Configuration Menu Options Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 4-16 OL-4825-01...
  • Page 91 Modifying Phone Button Templates, page 5-8 • Configuring Softkey Templates, page 5-9 • Setting Up Services, page 5-10 • Adding Users to Cisco CallManager, page 5-11 • Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 92: Configuring Features, Templates, Services, And Users

    Built-in conference bridge at the target • device (the phone that is being barged). This mode uses the Barge softkey. Shared conference bridge. This mode • uses the cBarge softkey. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 93 Initiates an ad hoc conference and then Refer to Cisco CallManager • conferences in other participants one at a Administration Guide. time. Refer to Cisco CallManager • System Guide. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 94 CallManager Administration in a call with more than three parties. Join Guide. supports up to 16 participants in a call. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 95 Refer to Cisco CallManager Tool phone to submit information about problem Administration Guide. phone calls. Redial Redials the last number dialed on the Requires no configuration. Cisco IP Phone. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 96: Creating Custom Phone Rings

    Cisco CallManager or by creating your own pulse code modulation (PCM) files and editing the RingList.xml file. Refer to Cisco CallManager Features and Services Guide for more information. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 97: Configuring Corporate And Personal Directories

    Cisco CallManager with Microsoft Active Directory and Netscape Directory Server. After the LDAP directory configuration completes, users can use the Corporate Directory service on your Cisco IP Phone model 7960G/7940G to look up users in the corporate directory. Configuring Personal Directory Personal Directory provides a personal address book stored in the Cisco CallManager Lightweight Directory Access Protocol (LDAP) directory.

  • Page 98: Modifying Phone Button Templates

    Express address book entries with the directory in Cisco CallManager. From a Cisco IP Phone model 7960G/7940G, a user can use the Personal Address Book service to look up entries, make a selection, and press a softkey to dial the selected number.

  • Page 99: Configuring Softkey Templates

    Standard Phone Button Template Description Cisco IP Phone 7960G The standard Cisco IP Phone 7960G template uses buttons 1 and 2 for lines and uses buttons 3 through 6 as speed dials or for access to services. Access other phone features, such as call park, call forward, redial, hold, resume, voice messaging system, conferencing, and so on using softkeys on the Cisco IP Phone 7960G.

  • Page 100: Setting Up Services

    Setting Up Services Setting Up Services The Services button on the Cisco IP Phone models 7960G and 7940G gives users access to Cisco IP Phone Services. These services comprise XML applications that enable the display of interactive content with text and graphics on the phone.

  • Page 101: Adding Users To Cisco Callmanager

    To add users in batches, use the Bulk Administration Tool. This method also • enables you to set an identical default password for all users. Refer to Bulk Administration Tool User Guide for details. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 5-11 OL-4825-01...
  • Page 102 Chapter 5 Configuring Features, Templates, Services, and Users Adding Users to Cisco CallManager Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 5-12 OL-4825-01...

  • Page 103: Chapter 6 Viewing Model Information, Status, And Statistics, On The Cisco Ip Phone

    Chapter 8, “Troubleshooting the Cisco IP Phone.” This chapter includes these topics: Model Information Screen, page 6-2 • Status Menu, page 6-3 • Call Statistics Screen, page 6-13 • Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 104: Model Information Screen

    (Yes) or is not installed on the phone (No). To display the Model Information screen, press the Settings button and then select Model Information. To exit the Model Information screen, press the Exit softkey. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 105: Status Menu

    This table also includes actions you can take to address errors that are indicated. To display the Status Messages screen, follow these steps: Procedure Press the Settings button. Step 1 Step 2 Select Status. Select Status Messages. Step 3 Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 106 In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 107 TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 108 IP address. See the “Network Configuration Menu Options” section on page 4-6 section for details • If you are using DHCP, check the DHCP server configuration. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 109 Cisco CallManager, choose Device > Phone). Re-enter the load displayed on the phone. See “Firmware Versions Screen” section on page 6-12 to verify the phone setting. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 110 If you are using static IP addresses, check • configuration of TFTP server. See the “Network Configuration Menu Options” section on page 4-6 for details on assigning a TFTP server. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 111 • No network connectivity between the TFTP server and the phone—Verify the network connections. TFTP server is down—Check • configuration of TFTP server. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 112: Network Statistics Screen

    Number of packets received by the phone Tx Frames Number of packets sent by the phone Rx Broadcasts Number of broadcast packets received by the phone Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 6-10 OL-4825-01...
  • Page 113 PC port is in a link up state and has auto-negotiated a full-duplex, 100-Mbps connection) Port 2 Link state and connection of the Network port Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 6-11 OL-4825-01...

  • Page 114: Firmware Versions Screen

    In the Expansion Module Stats screen, a statistic preceded by “A” is for the first expansion module. A statistic preceded by “B” is for the second expansion module. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 6-12 OL-4825-01...

  • Page 115: Call Statistics Screen

    To display the Call Statistics screen, press the ? button twice rapidly during a call. To exit the Call Statistics screen, press the Exit softkey. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 6-13 OL-4825-01...
  • Page 116 Max Jtr Maximum jitter observed since the receiving voice stream was opened. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 6-14 OL-4825-01...
  • Page 117 The phone will discard payload type 19 Note comfort noise packets that are generated by Cisco Gateways, which will increment this counter. RxLost Missing RTP packets (lost in transit). Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 6-15 OL-4825-01...
  • Page 118 Chapter 6 Viewing Model Information, Status, and Statistics, on the Cisco IP Phone Call Statistics Screen Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 6-16 OL-4825-01...

  • Page 119: Chapter 7 Monitoring The Cisco Ip Phone Remotely

    C H A P T E R Monitoring the Cisco IP Phone Remotely Each Cisco IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...
  • Page 120 Streaming Statistics, page 7-18 • Accessing the Web Page for a Phone To access the web page for a Cisco IP Phone, perform the following these steps. If you cannot access the web page, it may be disabled. See the “Disabling Web Page Access”...

  • Page 121: Disabling Web Page Access

    If you do so, you will prevent access to the web pages that are described in this chapter and to the phone’s User Options web pages. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 122: Device Information

    Media Access Control (MAC) address of the phone Host Name Host name that the DHCP server assigned to the phone Phone DN Directory number assigned to the phone Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 123: Network Configuration

    You can view and set many of these items from the Network Configuration Menu the Cisco IP Phone. For more information, see Chapter 4, “Configuring Network Settings on the Cisco IP Phone.” Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 124 Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member. Admin. VLAN Id Auxiliary VLAN in which the phone is a member. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 125 URL of the server from which the phone obtains message services. Services URL URL of the server from which the phone obtains Cisco IP Phone services. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 126 10H—10-BaseT / half duplex • 10F—10-BaseT / full duplex • 100H—100-BaseT / half duplex • 100F—100-BaseT / full duplex • No Link—No connection to the switch port • Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 127 Indicates whether the phone learns MAC addresses from Gratuitous ARP responses. Voice VLAN Enabled Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 128: Network Statistics

    Ethernet Information, the Access, or the Network hyperlink. Ethernet Statistics The Ethernet area on a phone’s web page provides detailed information about Ethernet traffic to and from the phone. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 7-10 OL-4825-01...
  • Page 129 Total number of received packets dropped because of insufficient length Rx Multicasts Total number of multicast packets received by the phone Rx Broadcasts Total number of broadcast packets received by the phone Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 7-11 OL-4825-01...

  • Page 130: Port 1 (Network), Port 2 (Access), And Port 3 (Phone) Statistics

    FCS Rx multicast Total number of multicast packets received by the phone Rx broadcast Total number of broadcast packets received by the phone Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 7-12 OL-4825-01...
  • Page 131 Total number of packets delayed from transmitting due to medium being busy Tx lateCollision Number of times that collisions occurred later than 512 bit times after the start of packet transmission Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 7-13 OL-4825-01...
  • Page 132 Total number of packets with Class of Service 1 dropped because of threshold checking cos 2 Drop Total number of packets with Class of Service 2 dropped because of threshold checking Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 7-14 OL-4825-01...

  • Page 133: Device Logs

    Status Messages area—Displays up to the 10 most recent status messages that • the phone has generated since it was last powered up. See the “Status Messages” section on page 7-18 for detailed information. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 7-15 OL-4825-01...

  • Page 134: Debug Display

    User pressed **#** on the phone Phone obtained a new IP address Cisco CallManager sent a reset instruction to the phone Cisco CallManager sent a restart instruction to the phone Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 7-16 OL-4825-01...

  • Page 135: Stack Statistics

    Peak stack consumption for the Socket task Undefined Mode Peak stack consumption for the undefined mode SVC Mode Peak stack consumption for the SVC mode Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 7-17 OL-4825-01...

  • Page 136: Status Messages

    IP address of the phone Sender Joins Number of times the phone has started transmitting a stream Receiver Joins Number of times the phone has started receiving a stream Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 7-18 OL-4825-01...
  • Page 137 Total number of octets received by the phone Rcvr Start Time Internal time stamp indicating when Cisco CallManager requested that the phone start receiving packets Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 7-19 OL-4825-01...
  • Page 138 Chapter 7 Monitoring the Cisco IP Phone Remotely Streaming Statistics Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 7-20 OL-4825-01...

  • Page 139: Troubleshooting The Cisco Ip Phone

    Resetting or Restoring the Cisco IP Phone, page 8-18 • Using the Quality Report Tool, page 8-21 • Where to Go for More Information, page 8-21 • Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 140: Resolving Startup Problems

    Symptom: The Cisco IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco IP Phone into the network port, the phone should go through its normal startup process and the LCD screen should display information. If the phone does not go through the startup process, the cause may be faulty cables, bad connections, network outages, lack of power, and so on.

  • Page 141: Symptom: The Cisco Ip Phone Does Not Register With Cisco Callmanager

    If you are using the external power supply, switch with a unit that you – know to be functional. If after attempting these solutions, the LCD screen on the Cisco IP Phone does not display any characters after at least five minutes, perform a factory reset of the phone (see the “Performing a Factory Reset”...

  • Page 142: Checking Network Connectivity

    Registering the Phone with Cisco CallManager A Cisco IP Phone can register with a Cisco CallManager server only if the phone has been added to the server or if auto-registration is enabled. Review the information and procedures in the “Adding Phones to the Cisco CallManager...

  • Page 143: Verifying Tftp Server Settings

    Resolving Startup Problems Verifying TFTP Server Settings The Cisco IP Phone uses the TFTP Server 1 setting to identify the primary TFTP server used by the phone. You can determine this setting by pressing the Settings button on the phone, choosing Network Configuration, and scrolling to the TFTP Server 1 option.

  • Page 144: Verifying Dns Settings

    Verifying DNS Settings If you are using DNS to refer to the TFTP server or to Cisco CallManager, you must ensure that you have specified a DNS server. Verify this setting by pressing the Settings button on the phone, choosing Network Configuration, and scrolling to the DNS Server 1 option.

  • Page 145: Creating A New Configuration File

    When you remove a phone from the Cisco CallManager database, its Note • configuration file is deleted from the Cisco CallManager TFTP server. The phone’s directory number or numbers remain in the Cisco CallManager Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 146: Symptom: Cisco Ip Phone Resets Unexpectedly

    The directory numbers are still assigned to the phone in the Cisco CallManager database, but there is no button on the phone with which calls can be answered. These directory numbers should be removed from the phone and deleted if necessary.

  • Page 147: Verifying Physical Connection

    Troubleshooting the Cisco IP Phone Resolving Startup Problems Verifying Physical Connection Verify that the Ethernet connection to which the Cisco IP Phone is connected is up. For example, check if the particular port or switch to which the phone is connected is down.

  • Page 148: Verifying Voice Vlan Configuration

    Resolving Startup Problems Verifying Voice VLAN Configuration If the Cisco IP Phone appears to reset during heavy network usage (for example, following extensive web surfing on a computer connected to same switch as phone), it is likely that you do not have a voice VLAN configured.

  • Page 149: Eliminating Dns Or Other Connectivity Errors

    Use the same TFTP server used for other functioning Cisco IP Phones. On the Cisco CallManager server, verify that the local host files have the correct Step 3 Cisco CallManager server name mapped to the correct IP address. Refer to...

  • Page 150: Troubleshooting Cisco Ip Phone Security

    Table 8-1 provides troubleshooting information for the security features on the Cisco IP Phone. For information relating to the solutions for any of these issues, and for additional troubleshooting information about security, refer to Cisco IP Phone Authentication and Encryption for Cisco CallManager 4.0(1).

  • Page 151: General Troubleshooting Tips For The Cisco Ip Phone

    Prolonged broadcast storms cause IP Prolonged broadcast storms (lasting several minutes) on the phones to re-register. voice VLAN cause the IP phones to re-register with another Cisco CallManager server. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 8-13 OL-4825-01...
  • Page 152 When you are on a call that requires keypad input, if you press (DTMF) delay. the keys too quickly, some of them might not be recognized. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 8-14 OL-4825-01...
  • Page 153 Cisco CallManager, press the Speaker button on the phone to answer a call. If you can answer a call and if you hear a dial tone, signaling is working properly. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 8-15 OL-4825-01...
  • Page 154 Cisco recommends that you position the phone one notch from the most vertical position to ensure that the handset is firmly resting on the hook switch. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 8-16 OL-4825-01...

  • Page 155: General Troubleshooting Tips For The Cisco Ip Phone 7914 Expansion Module

    Cleaning the Cisco IP Phone To clean your Cisco IP phone use only a slightly dampened soft cloth to gently wipe the phone and the LCD screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.

  • Page 156: Resetting Or Restoring The Cisco Ip Phone

    Performing a Factory Reset, page 8-19 • Performing a Basic Reset Performing a basic reset of a Cisco IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.

  • Page 157: Performing A Factory Reset

    • User configuration settings—Reset to default values • Network configuration settings—Reset to default values (optional) • Locale information—Reset to default value • Call histories—Erased • Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 8-19 OL-4825-01...
  • Page 158 If you press another key or do not respond to this prompt within 60 seconds, the will continue with its normal startup process and will not reset. Otherwise, the phone goes through the factory reset process. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 8-20 OL-4825-01...

  • Page 159: Using The Quality Report Tool

    Using the Quality Report Tool The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco IP Phone models 7960G/7940G. This tool is installed as part of the Cisco CallManager installation. You can configure users’ Cisco IP Phone with QRT so they can report problems with phone calls.
  • Page 160 Chapter 8 Troubleshooting the Cisco IP Phone Where to Go for More Information Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G 8-22 OL-4825-01...

  • Page 161: Appendix

    Website If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users in your network or company. It is important to provide current and thorough information to end users. Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco IP Phones.

  • Page 162: How Users Get Copies Of Cisco Ip Phone Manuals

    How Users Get Copies of Cisco IP Phone Manuals You should provide end users with access to user documentation for the Cisco IP Phones. Cisco IP Phone Models 7960G and 7940G User Guide includes detailed user instructions for key phone features.

  • Page 163: How Users Access A Voice Messaging System

    An overview the tasks that users can accomplish using the web page. • You can also refer users to Customizing Your Cisco IP Phone on the Web, which is available at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm...

  • Page 164: How Users Configure Personal Directory

    Make sure to provide users with the installer for this application. To obtain the installer, choose Application > Install Plugins from Cisco CallManager and click Cisco IP Phone Address Book Synchronizer. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 165: Appendix

    Adding Language Overlays to Phone Buttons To support the needs of international users, the button labels on the Cisco IP Phones exhibit icons rather than text to indicate the purposes of the buttons. You can purchase language-specific text overlays to add to a phone. To order these language-specific overlays, go to this website: http://www.overlaypro.com/cisco/...

  • Page 166: Installing The Cisco Ip Telephony Locale Installer

    Installing the Cisco IP Telephony Locale Installer Installing the Cisco IP Telephony Locale Installer If you are using Cisco IP Phones in a locale other than English, you should install the Cisco IP Telephony Locale Installer on every Cisco CallManager server in the cluster.

  • Page 167: Appendix

    Step 2 From the Cisco CallManager Administration choose System > Device Defaults Step 3 and locate the Device Type field corresponding to the model IP Phone. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 168 Enter the new device load in the Load Information field. Step 4 You can typically locate this information in the Read Me file distributed with the software update. The Read Me file for the Cisco IP Phone models 7960G and 7940G begins with P003. Click Update.

  • Page 169: Appendix

    14° to 140°F (–10° to 60°C) Height 8 in. (20.32 cm) Width 10.5 in. (26.67 cm) Depth 6 in. (15.24 cm) Weight 3.5 lb (1.6 kg) Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 170: Cable Specifications

    Although both the network and access ports are used for network connectivity, they serve different purposes and have different port pinouts. Network Port Connector Table D-2 describes the network port connector pinouts. Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 171 Access Port Connector Table D-3 describes the access port connector pinouts. Table D-3 Access Port Connector Pinouts Pin Number Function Not Used Not Used Not Used Not Used Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...
  • Page 172 Appendix D Technical Specifications Network and Access Port Pinouts Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G OL-4825-01...

  • Page 173: I N D E X

    Bootstrap Protocol (BootP) Cisco IP Phones manually 2-13 button Cisco IP Phones using auto-registration ? (help) 2-11 directories Cisco IP Phones using auto-registration with TAPS 2-12 headset Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G IN-1 OL-4825-01...
  • Page 174 See CTL file technical specifications Cisco Call Back troubleshooting Cisco CallManager using LDAP directories adding phone to database of 2-10 Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G IN-2 OL-4825-01...
  • Page 175 DHCP Address Released option 4-10 softkey templates DHCP Enabled option 4-10 startup network settings 3-13 DHCP Server option user features 5-11 directories button Directories URL option Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G IN-3 OL-4825-01...
  • Page 176 IP Phone for 2-14 speed dial service for 2-16 Expansion Module Stats screen 6-3, 6-12 G.729 extension mobility G.729a G.729ab G.729b group call pickup factory reset 8-19 Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G IN-4 OL-4825-01...
  • Page 177 Cisco CallManager configuration Locally Significant Certificate (LSC) 3-13 network requirements preparing 2-10 procedure requirements, overview 1-13 safety warnings MAC address 1-15 Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G IN-5 OL-4825-01...
  • Page 178 User Locale Version option 4-13 DHCP Enabled option 4-10 Network Configuration web page 7-2, 7-5 DHCP Server option network connections, access port Directories URL option Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G IN-6 OL-4825-01...
  • Page 179 Proxy Server URL option 4-11 Operational VLAN Id option QRT softkey 5-5, 8-21 Quality Reporting Tool (QRT) 5-5, 8-21 PC Port Configuration option 4-12 Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G IN-7 OL-4825-01...
  • Page 180 1-11 obtaining IP address Locally Significant Certificate (LSC) 3-13 obtaining power overview 1-10 requesting configuration file phone hardening 1-12 Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G IN-8 OL-4825-01...
  • Page 181 URL button technical specifications, for Cisco IP Phone transfer telephony features voice messaging system abbreviated dialing templates, phone button auto answer 7940, default barge Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G IN-9 OL-4825-01...
  • Page 182 8-12 6-12 services on Cisco CallManager startup process 3-12 TFTP settings VLAN VLAN configuration 8-10 auxiliary, for voice traffic Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G IN-10 OL-4825-01...
  • Page 183 Port 3 (Phone) 7-3, 7-10 preventing access to Stack Statistics 7-3, 7-15 Status Messages 7-3, 7-15, 7-18 Stream 0 Stream 1 7-3, 7-18 Stream 2 Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G IN-11 OL-4825-01...
  • Page 184 Index Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G IN-12 OL-4825-01...

This manual is also suitable for:

7940g

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