Cisco 7960 Administration Manual page 118
Ip phone administration guide for cisco callmanager 3.2
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Also See for 7960:
- Administrator's manual (212 pages) ,
- User manual (186 pages) ,
- Getting started (50 pages)
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Obtaining Status, Model, and Version Information
Table 7-1
Status Messages (continued)
Message
Error update locale
IP address released
Load ID incorrect
Load rejected HC
Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910
7-6
Explanation
One or more localization files
could not be found in the
TFTPPath directory or were
not valid. The locale was not
changed.
The phone has been
configured to release its IP
address.
Load ID of the software file is
of the wrong type.
The application that was
downloaded is not compatible
with the phone's hardware.
Chapter 7
Troubleshooting the Cisco IP Phone
Possible Explanation and Action
Check that the following files are located
within subdirectories in the TFTPPath
directory:
Located in subdirectory with same name
•
as network locale:
tones.xml
–
Located in subdirectory with same name
•
as user locale:
glyphs.xml
–
dictionary.xml
–
–
kate.xml
dictionary.xml
–
The phone remains idle until it is power
cycled or you reset the DHCP address. Refer
to the
"Modifying DHCP Settings" section on
page 5-9
section for details.
Check the load ID assigned to the phone
(Cisco CallManager > Device > Phone).
Verify that the load ID is entered correctly.
This error only occur s if you were attempting
to install a version of software on this phone
that did not support hardware changes on this
newer phone.
Check the load ID assigned to the phone
(Cisco CallManager > Device > Phone).
Re-enter the load displayed on the phone (see
the
"Verifying Firmware Version" section on
page 7-11
to verify the phone setting).
78-10453-04
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Table of Contents
Troubleshooting
