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3.
Log a support call with the Fluidmesh Help desk. Ask for a
reference number.
4.
Attach the *.FM diagnostic file to an E-mail, and enter the support
call reference number in the subject line of the E-mail. Send the
mail to support@fluidmesh.com.
To show the current device log for the unit, click the Show Logs button.
• The current device log will be shown in the Device Logs window
above the Show Logs button.
• The status messages shown in the log relate to possible Ethernet
port flapping, and will also alert you if duplicate IP addresses are
present in the LAN. Refer to the text below for a description of the
log messages.
Some status messages that may be shown in the log have the following
meanings:
• ethX phy:X is up/down: Ethernet port X is currently online/offline.
• chatter: VBR: duplicate IP A? MACX --> MAXY at <timestamp>:
Possible duplicate IP address 'A' has migrated from MAC address
'X' to MAC address 'Y', at the time shown.
7.8.6. Saving and restoring the unit settings
IMPORTANT
Device
interchangeable
(*.FMCONF) files.
The LOAD OR RESTORE SETTINGS window contains controls that allow
you to:
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Device configuration using the configurator interface
IMPORTANT
Do not forward diagnostic files unless the Fluidmesh
Help desk requests them. If diagnostic files arrive
when they have not been requested, they cannot be
traced to specific problems.
NOTE
Ethernet port flapping is an issue in which the Ethernet
port goes offline and comes back online at an
excessively high rate within a given time period.
Some possible causes of this problem may be auto-
negotiation issues, chipset incompatibility, or faulty
CAT5/6 cabling.
software
configuration
with
FM
Racer
(*.CONF)
files
are
not
configuration
setup
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