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Chapter 6 Troubleshooting
When problems or questions arise with regard to copier operation, try to solve the situation using the
information listed in the following troubleshooting entries. If problems still persist, contact your
authorized Sharp Service Center for further instructions.
Problem: Cannot scan the image.
Check:
Is the original correctly placed on the copier glass or in the document feeder tray?
Solution: Place the original face down on the document glass. When using the document feeder,
place face down in case of the RSPF and face up in case of the RADF.
If the Scanning function is not available even though the "SCAN" key is touched, contact
your authorized dealer of Sharp for technical support.
Problem: A moiré (stripe pattern) appears on the scanned image.
Check:
Is the scan resolution properly set?
Solution: Change the scan resolution. Also, changing the original document placement position or
angle might reduce the appearance of moiré.
Problem: Scanned image is fuzzy or has smudges.
Check:
Is the copier document glass or document cover clean?
Solution: Clean the document glass or document cover following the instructions in the supplied
copier operation manual.
Problem: Scanned image becomes clipped.
Check:
Is the scanning size set smaller than the original size?
Solution: Set the actual original size. (See page 14.)
If the scanning size is intentionally set smaller than the actual original size, place the
original taking into account the reference position. For example, when scanning an A4
(8-1/2" x 11") size original with a B5 (7-1/4" x 10-1/2") scanning size on the document
glass, align the original using the scale at the left edge to fit the area to be scanned
within the B5 (7-1/4" x 10-1/2") original guidelines.
Problem: Scanned image is upside down or in wrong orientation.
Check:
Is the original properly placed in the right orientation?
Solution: Place the original in the right orientation. (See page 21.)
Problem: Scanned image of the opposite side of the original appears.
Check:
Is the original swapped left to right?
Solution: Place the original in the right orientation. (See page 21.)
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