Pioneer XM2GO User Manual page 46

Portable satellite radio with mp3

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Customer Support

On all complaints and concerns call Customer Support at 1-800-421-1404

DISPUTE RESOLUTION

Following our response to any initial request to Customer Support, should a dispute arise

between you and Pioneer, Pioneer makes available to you, without charge, it's Complaint

Resolution Program. You are required to use the Complaint Resolution Program before you

exercise any rights under, or seek any remedies, created by Title I of the Magnuson-Moss

Warranty-Federal Trade Commission Improvement Act, 15 U.S.C. 2301 et seq.

To use the Complaint Resolution Program call 1-800-421-1404 and explain to the customer

service representative the problem you are experiencing, steps you have taken to have the

product repaired during the warranty period and the name of the authorized Distributor /

Dealer from whom the Pioneer product was purchased. After the complaint has been

explained to the representative, a resolution number will be issued. Within 40 days of receiv-

ing your complaint, Pioneer will investigate the dispute and will either: (1) respond to your

complaint in writing informing you what action Pioneer will take, and in what time period, to

resolve the dispute; or (2) respond to your complaint in writing informing you why it will not

take any action.

For hook-up and operation of your unit or to locate an Authorized Service Company, please

call or write:

PIONEER ELECTRONICS SERVICE, INC.

P.O. BOX 1760

LONG BEACH, CALIFORNIA 90810

1-800-421-1404

http://www.pioneerelectronics.com

Customer Support

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