Customer Support; Troubleshooting - Pioneer XM2GO User Manual
Portable satellite radio with mp3
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Also See for XM2GO:
- User manual (103 pages) ,
- Install manual (16 pages) ,
- Install manual (2 pages)
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Customer Support
Troubleshooting
If your inno does not work the way you expect, first consult this troubleshooting guide. To
reset your inno, remove the battery then re-insert it.
If you see this on the display:
You should:
No Signal
Something is blocking the XM signal. Move your inno away
from the obstructed area (e.g., an underground garage).
Antenna
Plug the antenna into the home or car dock.
Make sure the antenna wire is not bent or broken.
Off Air
The channel you've selected is not currently broadcasting.
Tune to another channel.
Loading
Your inno is acquiring audio or program information from the XM
signal. This message should disappear in a few seconds in good signal
conditions.
Updating
XM is updating your inno with the latest encryption code. Simply wait
a few seconds until the update is done. – OR – You may be attempting
to tune to a channel that is blocked or that you cannot receive with
your subscription package. To receive that channel, contact XM Satellite
Radio at 1-800-967-2346.
--- (no artist or title)
No program information, such as artist name or song title, e x i s t s.
Channel
You are attempting to tune to a channel that is not available.
All Recording Features Not Available
Activate your XM subscription to enable you to store XM
programming on your inno.
This Channel Not Available for Recording
Some programming cannot be recorded due to restrictions placed by
the content owners.
This Program Not Available for Recording
Some programming cannot be recorded due to restrictions placed by
the content owners.
Connect to XM Antenna Within 30 Days
You must receive a live XM signal for at least 8 hours a m o n t h . This
to Avoid Interruption in Listening to
authenticates your XM subscription and ensures that you can
XM Recordings
continue to enjoy your recorded XM content and live XM programming.
Please Connect to XM Antenna to
Select "Live XM" and make sure you get a strong signal.
Confirm Valid Subscription
Activation Required for Playback
Activate your XM subscription.
80
Customer Support
Troubleshooting
If this happens:
You should:
There is no power or your inno shuts
Your inno battery may be low. Charge the battery by putting your
off quickly.
inno in the dock station and plugging in the AC adapter.
inno shuts off unexpectedly.
Check whether you set the sleep timer, and set it to "Off" if desired.
Check whether "Vehicle Mode/Delayed Power Off" is set, and set it to
"Off" if desired. inno remembers the "Vehicle Mode" setting even
when you turn the device off.
You do not receive all the XM channels you
Check that you have not skipped any channels (page 74). If you still do
have subscribed to.
not receive all channels, your inno may not be activated. Contact XM
Satellite Radio.
No audio.
Check all connections between your inno and your stereo system.
No song title or artist name is displayed.
Nothing is wrong with your inno. That information may be in the
process of being updated. Some channels, such as news and sports,
may not have such information.
No audio when listening to inno through
Check that your inno and your radio are tuned to the same FM
an FM radio.
frequency.
Audio fades or has static when listening
You might be hearing interference from another FM station. Set your
through an FM radio.
inno and your radio to a different FM frequency.
Audio sounds too soft or is distorted when
Raise or lower the FM audio level until the sound quality improves.
listening to an FM radio.
XM Instant Traffic and Weather channels
Nothing is wrong with your inno. These channels use a different
sound different from other channels.
audio technology than the other XM channels.
Controls do not respond.
Check whether the power switch is in the "hold" position.
If so, slide it to the center position to unlock the controls.
The controls still refuse to respond, the display
Reset your inno by removing and re-inserting the battery.
does not change, or the backlight does not
turn on or off.
Battery level meter does not match the
Fully charge the battery, then use your inno until the battery is
expected charge or playback time.
exhausted. This calibrates the battery level meter.
Customer Support
81
Customer Support
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