Answer A Call Using Pickup - Cisco 8811 User Manual
8800 series
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Basic Operations
Group Pickup
Allows you to answer a call on a phone that is outside your call pickup group by:
Other Pickup
Allows you to answer a call that is ringing on another phone within in your call pickup group or in an
associated call pickup group.
You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has
set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line
associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.
Related Topics
Line Status Indicators, on page 76
Answer a Call Using PickUp
Call PickUp allows you to answer a call ringing on a coworker's phone by redirecting the call to your phone.
You might use Call PickUp if you share call-handling tasks with coworkers.
There are three ways you can pick up a call:
• PickUp: Allows you to answer a call ringing on another phone within your call pickup group.
If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been
ringing for the longest time).
• Group PickUp: Allows you to answer a call on a phone that is outside your call pickup group by:
• Other PickUp: Allows you to answer a call ringing on another phone within in your call pickup group
or in an associated call pickup group.
Your system administrator sets up your call pickup group and your call pickup softkeys, depending on your
call-handling needs and work environment.
You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has
set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line
that is associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.
Procedure
Step 1
Perform one of the following actions:
• Press PickUp to transfer a ringing call within your pickup group to your phone.
• Using a group pickup number (provided by your system administrator).
• Dialing the number of the ringing phone.
• Using a group pickup number (provided by your system administrator).
• Dialing the number of the ringing phone.
Cisco IP Phone 8800 Series User Guide
Call Pickup
33
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