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Cisco - Phone: Troubleshoot 88xx VPN Enabled Phone
Case Disposition:
Case Record Type: Support Standard
Type: Problem
Product: Cisco
SubProduct: Voice
Issue: Provisioning
Sub Issue: Other
Priority: Priority 3
Severity: Medium
Urgency: Medium
Department: support
Goal
The purpose of this article is to help assist users to troubleshoot their Cisco 88xx VPN enabled phone if experiencing an
issue.
Resolution/Steps
Confirm Phone is Built as a VPN Phone:
1. Log into the Connect Admin Portal
2. Open the phones tab.
https://www.uc.solutions/Cisco/002Phones/88XX_Series/Cisco_-_Phone%3A_Troubleshoot_8811_VPN_Enabled_Phone
Updated: Sun, 31 Oct 2021 09:58:32 GMT
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Summary of Contents for Cisco 88 Series
- Page 1 Severity: Medium Urgency: Medium Department: support Goal The purpose of this article is to help assist users to troubleshoot their Cisco 88xx VPN enabled phone if experiencing an issue. Resolution/Steps Confirm Phone is Built as a VPN Phone: 1. Log into the Connect Admin Portal 2.
- Page 2 4. Select "Phone Details" if it did not automatically come up after selecting the phone. 5. Within the "Phone Details," you will see "Model Type:" where it should say, "Cisco Remote Phone-VPN Enabled" If the phone is not built as a VPN enabled phone, you will need to delete the phone and rebuild it as a VPN Phone. The phone will need to be staged on a CallTower hosted circuit, switch, or ASA before being sent to the remote location.
- Page 3 2. Enter the "Admin Settings". 3. Enter the "Reset Settings". 4. Highlight and select "Security settings". 5. You will be prompted for confirmation that you would like to reset the Security Settings. Select "Reset". https://www.uc.solutions/Cisco/002Phones/88XX_Series/Cisco_-_Phone%3A_Troubleshoot_8811_VPN_Enabled_Phone Updated: Sun, 31 Oct 2021 09:58:32 GMT Powered by...
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